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- Tasks: Lead bar operations and enhance guest experiences at our theatres.
- Company: Join a dynamic team dedicated to delivering exceptional hospitality in the entertainment industry.
- Benefits: Enjoy flexible working hours, employee discounts, and opportunities for career growth.
- Why this job: Be part of a vibrant culture that values creativity and customer satisfaction.
- Qualifications: Previous experience in hospitality management is preferred but not essential.
- Other info: This role offers a chance to make a real impact on guest experiences.
The predicted salary is between 28800 - 43200 £ per year.
The Hospitality Manager is vital to the success of our business. The postholder plays a pivotal role in defining our hospitality operation to ensure our guest experience is at its best whilst maximising all revenue streams.
As the Customer Experiences Manager (Hospitality), the postholder is responsible for:
- Management of all bar operations across the Congress Theatre, Devonshire Park Theatre.
Customer Experience Manager Hospitality employer: Eastbourne Theatre
Contact Detail:
Eastbourne Theatre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Manager Hospitality
✨Tip Number 1
Familiarise yourself with the hospitality industry trends and customer expectations. Understanding what guests are looking for in their experience can help you demonstrate your knowledge during interviews.
✨Tip Number 2
Network with professionals in the hospitality sector. Attend industry events or join online forums to connect with others who can provide insights or even refer you to opportunities at StudySmarter.
✨Tip Number 3
Prepare specific examples of how you've improved customer experiences in previous roles. Being able to share concrete results will show your potential impact on our team.
✨Tip Number 4
Research StudySmarter's values and mission. Tailoring your conversation to align with our goals will demonstrate your genuine interest in the role and the company.
We think you need these skills to ace Customer Experience Manager Hospitality
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and expectations of a Customer Experience Manager in Hospitality. Tailor your application to highlight relevant experience and skills that align with these requirements.
Craft a Compelling CV: Ensure your CV is tailored to the hospitality sector, emphasising your management experience and any specific achievements in customer service. Use quantifiable results to demonstrate how you've improved guest experiences or maximised revenue in previous roles.
Write a Strong Cover Letter: In your cover letter, express your passion for hospitality and customer experience. Share specific examples of how you've successfully managed operations or enhanced guest satisfaction in past positions, making sure to connect these experiences to the role you're applying for.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in the hospitality industry.
How to prepare for a job interview at Eastbourne Theatre
✨Know the Company Inside Out
Before your interview, make sure to research the company thoroughly. Understand their values, mission, and the specific hospitality operations they manage. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Demonstrate Your Customer-Centric Approach
As a Customer Experience Manager, your focus should be on enhancing guest experiences. Prepare examples from your past roles where you've successfully improved customer satisfaction or resolved issues. This will highlight your ability to put customers first.
✨Showcase Your Revenue Maximisation Skills
Since the role involves maximising revenue streams, be ready to discuss strategies you've implemented in previous positions that led to increased sales or improved operational efficiency. Use specific metrics if possible to quantify your success.
✨Prepare Questions for Them
Interviews are a two-way street. Prepare insightful questions about their current challenges in hospitality management or future plans for the venues. This shows your engagement and helps you assess if the company is the right fit for you.
