ITResilienceManager

Responsible for developing, implementing, and maintaining processes and documentation to ensure the robustness, stability, and compliance of technology services and systems. Coordinates across technology, business, and risk functions to enhance operational resilience, manage regulatory compliance, oversee audit activity, and drive risk management.

Core Responsibilities

• Technology Resilience – co‑ordinate the development and maintenance of technology mapping processes, ensuring a full understanding of all technologies and services in relation to their resilience (response and recovery) to support identified important customer business services and comply with business risk appetite and UK Operational Resilience requirements.
• Audit and Compliance – manage and oversee all IT department audits both internal and external, ensuring a collaborative environment that identifies non‑compliance and opportunities for improvement; track actions and outcomes to conclusion and prepare reports for senior management.
• Risk Management – manage risks across the IT department aligned to the company’s risk management framework, conduct regular risk assessments, provide training to colleagues on risk management and controls, and ensure all controls are effective and reportable.
• Collaboration and Ways of Working – foster good relationships, provide training and support where required, and ensure effective collaboration across the function.
• Mentorship – act as a mentor to direct reports and teams, assist in performance development, and build a pipeline of capable resources.
• Ownership and Curiosity – maintain a strong sense of ownership for the delivery of timely, high‑quality outcomes to customers, colleagues, and the company; foster curiosity, healthy challenge, and proactive contribution with mentoring and support.

Enterprise Leadership Responsibilities

• Strategic Vision & Alignment – champion the organisation’s long‑term vision by aligning departmental goals with enterprise‑wide objectives and ensuring cohesive execution across business units.
• Cross‑Functional Collaboration – foster strong partnerships across departments, promoting collaboration, shared accountability, and integrated problem solving.
• Change Leadership – support enterprise‑level change initiatives, driving transformation through effective communication, stakeholder engagement, and change management strategies.
• Innovation & Growth Advocacy – identify and promote opportunities for innovation, scalability, and sustainable growth across the organisation.
• Executive Influence & Communication – serve as a trusted advisor to senior leadership, providing actionable insights and recommendations that shape enterprise strategy and decision‑making.
• Culture & Talent Development – model and cultivate a high‑performance culture, mentor emerging leaders, and support enterprise‑wide talent development initiatives.
• Risk & Governance Oversight – contribute to enterprise risk management and governance frameworks, ensuring compliance, resilience, and ethical leadership through pragmatic delivery.

Skills, Qualifications & Experience

• Strong track record of successfully delivering multiple projects across operational areas, IT, and processes.
• Extensive knowledge of audit practices and principles, with experience in conducting audits and managing compliance.
• Solid understanding of risk management processes and strategies, incident response, and technology infrastructure management.
• Deep knowledge and practical execution of Operational, Risk, and Resilience Management principles and practices.
• Exceptional leadership and team management skills.
• Strong analytical and problem‑solving abilities.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and manage multiple priorities.

Personal Attributes

• Detail and quality‑oriented, with a customer focus and highly organised.
• A team‑builder and team player comfortable in a highly collaborative setting.
• Proficient in working with senior business leadership, demonstrating a positive can‑do attitude and openness to change.
• Capable of managing multiple priorities and meeting deadlines, remaining calm under stress and uncertainty.
• Exceptional leadership skills, able to influence cross‑functional departmental leaders effectively.