At a Glance
- Tasks: Support the Correspondence Manager in handling stakeholder communications and ensuring timely responses.
- Company: Join East West Railway Company, transforming transport between Oxford and Cambridge.
- Benefits: Enjoy competitive salary, generous leave, pension contributions, and wellbeing perks.
- Other info: Flexible full or part-time roles available in a diverse and inclusive environment.
- Why this job: Be part of a groundbreaking project that enhances community connectivity and prosperity.
- Qualifications: Experience in correspondence and customer service with strong communication skills.
The predicted salary is between 40500 - 49500 £ per year.
East West Rail is an infrastructure programme linking communities between Oxford and Cambridge.
The area is currently let down by a lack of transport choices, and we have a once in a generation opportunity to fix that – improving prosperity for people and places along the way.
East West Railway Company (that’s us) was created by the Department for Transport (Df T) to oversee the delivery of East West Rail from construction through to wheels in motion, making sure the railway comes together in the right way.
Role Summary
This is a great opportunity to get involved in all aspects of the project, collaborating with a variety of technical experts and stakeholders.
The role will support the Correspondence Manager in responding to all incoming and outgoing communications related to stakeholder and community enquiries.
This role ensures timely and accurate responses to all correspondence, maintaining a high standard of customer service and engagement.
Function
The Strategy, Sponsorship and External Affairs function is accountable for defining what EWR Co. is, and the impact it will deliver.
It is accountable for securing the required approvals to deliver the scheme, being the custodian of the DCO submission, including statutory consultation, and building a compelling business case.
It will hold design and delivery to account to create an asset which will realise the economic benefits.
We are open to applications on a full or part time basis.
Key Responsibilities
- Ensure timely and accurate responses to all correspondence.
- Support the Correspondence Manager in the creation of templates and standard responses to frequently asked questions.
- Maintain records of all communications and track response times.
- Liaise with relevant EWR Co discipline leads and subject matter experts, obtaining technical details, to produce high quality work with an emphasis on effective and compelling communication.
- Work closely with the Correspondence Manager to seek reviews and approvals for drafts.
- Work with other Correspondence Executives to maintain a list of subject matter experts and store information for regular requests on the EWR Co ‘lines to take’ application.
Skills, Knowledge & Experience
- Proven experience in correspondence and customer service, preferably within a large project.
- Excellent written and verbal communication skills will be vital in this role, along with the ability to distill complex and technical material into key messages for different audiences.
- Strong organisational and record-keeping abilities.
- You should already be accustomed to managing and prioritising your work in response to competing demands, and you should be able to foster positive relationships with colleagues across the organisation.
- Able to work unsupervised as well as being a team player, and to use initiative.
- Competitive salary that reflects your skills and experience
- Up to 12% employer pension contribution to support your future
- 36 days annual leave (including bank holidays) plus the option to buy up to 2 extra days
- 2 volunteering days, a chance for you to give back to the community
- Enhanced family-friendly policies to support you and your loved ones
- Life assurance (4x your annual salary) for peace of mind
- Employee Assistance Programme for confidential support when you need it
- Access to Perkbox for a wide range of discounts and wellbeing benefits
- Recognition programme, including on-the-spot and annual awards
- Advanced learning and development opportunities to help you grow.
- Diversity and Inclusion
At East West Railway Company, we’re committed to building an inclusive railway for all.
We believe that to do that, we must nurture a diverse team that represents the UK communities that we impact.
Our approach is simple – to create an environment where everyone is welcome and able to be themselves.
We celebrate diversity and are proud to be an equal opportunity employer.
We encourage applications of all backgrounds and experiences.
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Correspondence Executive (Full / Part-time) employer: East West Railway Company
East West Railway Company is an exceptional employer that prioritises innovation and sustainability in the transport sector. Located in Milton Keynes, we foster a collaborative work culture where employees are encouraged to grow through professional development opportunities and contribute to meaningful projects that shape the future of railways in the UK. Join us to be part of a team that values inclusivity and technical excellence while making a positive impact on the environment.
StudySmarter Expert Advice🤫
We think this is how you could land Correspondence Executive (Full / Part-time)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at East West Railway Company. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like East West Railway Company before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Correspondence Executive (Full / Part-time)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to East West Railway Company:Your cover letter is your chance to shine! Tell us why you want to work at East West Railway Company specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at East West Railway Company!
How to prepare for a job interview at East West Railway Company
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
