At a Glance
- Tasks: Respond to stakeholder inquiries and maintain high customer service standards.
- Company: Join East West Railway, transforming transport between Oxford and Cambridge.
- Benefits: Competitive salary, generous leave, pension contributions, and learning opportunities.
- Other info: Flexible working hours and a commitment to diversity and inclusion.
- Why this job: Be part of a groundbreaking project that improves communities and transport options.
- Qualifications: Experience in correspondence and excellent communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
A little bit about us: East West Rail is an infrastructure programme linking communities between Oxford and Cambridge. The area is currently let down by a lack of transport choices, and we have a once in a generation opportunity to fix that – improving prosperity for people and places along the way. East West Railway Company (that’s us) was created by the Department for Transport (DfT) to oversee the delivery of East West Rail from construction through to wheels in motion, making sure the railway comes together in the right way.
Role Summary: This is a great opportunity to get involved in all aspects of the project, collaborating with a variety of technical experts and stakeholders. The role will support the Correspondence Manager in responding to all incoming and outgoing communications related to stakeholder and community inquiries. This role ensures timely and accurate responses to all correspondence, maintaining a high standard of customer service and engagement.
Function: The Strategy, Sponsorship and External Affairs function is accountable for defining what EWR Co. is, and the impact it will deliver. It is accountable for securing the required approvals to deliver the scheme, being the custodian of the DCO submission, including statutory consultation, and building a compelling business case. It will hold design and delivery to account to create an asset which will realise the economic benefits.
We are open to applications on a full or part time basis.
Key Responsibilities:- Ensure timely and accurate responses to all correspondence.
- Support the Correspondence Manager in the creation of templates and standard responses to frequently asked questions.
- Maintain records of all communications and track response times.
- Liaise with relevant EWR Co discipline leads and subject matter experts, obtaining technical details, to produce high quality work with an emphasis on effective and compelling communication.
- Work closely with the Correspondence Manager to seek reviews and approvals for drafts.
- Work with other Correspondence Executives to maintain a list of subject matter experts and store information for regular requests on the EWR Co ‘lines to take’ application.
- Proven experience in correspondence and customer service, preferably within a large project.
- Excellent written and verbal communication skills.
- Strong organisational and record-keeping abilities.
- Excellent written and verbal communication skills will be vital in this role, along with the ability to distil complex and technical material into key messages for different audiences.
- You should already be accustomed to managing and prioritising your work in response to competing demands and you should be able to foster positive relationships with colleagues across the organisation.
- Able to work unsupervised as well as being a team player, and to use initiative.
- Competitive salary that reflects your skills and experience.
- Up to 12% employer pension contribution to support your future.
- 36 days annual leave (including bank holidays) plus the option to buy up to 2 extra days.
- 2 volunteering days, a chance for you to give back to the community.
- Enhanced family-friendly policies to support you and your loved ones.
- Life assurance (4x your annual salary) for peace of mind.
- Employee Assistance Programme for confidential support when you need it.
- Access to Perkbox for a wide range of discounts and wellbeing benefits.
- Recognition programme, including on-the-spot and annual awards.
- Advanced learning and development opportunities to help you grow.
At East West Railway Company, we’re committed to building an inclusive railway for all. We believe that to do that, we must nurture a diverse team that represents the UK communities that we impact. Our approach is simple – to create an environment where everyone is welcome and able to be themselves. We celebrate diversity and are proud to be an equal opportunity employer. We encourage applications of all backgrounds and experiences.
Correspondence Executive in Milton Keynes employer: East West Rail Company
East West Railway Company is an exceptional employer, offering a dynamic work environment in Milton Keynes where you can contribute to a transformative infrastructure project that connects communities. With a strong commitment to employee growth, competitive benefits including generous annual leave and pension contributions, and a culture that values diversity and inclusion, we provide a supportive atmosphere for all team members to thrive and make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Correspondence Executive in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at East West Rail. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Understand the East West Rail initiative inside out, so you can show your passion and knowledge during the conversation. We love seeing candidates who are genuinely interested!
✨Tip Number 3
Practice your communication skills! As a Correspondence Executive, you'll need to convey information clearly and effectively. Try mock interviews or even record yourself to refine your delivery and ensure you come across as confident and articulate.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at East West Rail!
We think you need these skills to ace Correspondence Executive in Milton Keynes
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Correspondence Executive. We want to see how you can contribute to our mission at East West Rail!
Show Off Your Communication Skills:Since this role is all about correspondence, don’t hold back on showcasing your excellent written communication skills. Use clear and concise language in your application to demonstrate your ability to distil complex information.
Be Organised:We love a well-structured application! Keep your documents tidy and ensure that all required information is included. This reflects your strong organisational skills, which are key for the Correspondence Executive role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with East West Rail.
How to prepare for a job interview at East West Rail Company
✨Know Your Correspondence Basics
Before the interview, brush up on your correspondence skills. Understand the importance of timely and accurate responses, as this role is all about effective communication. Be ready to discuss how you’ve handled customer inquiries in the past.
✨Familiarise Yourself with EWR Co.
Do some homework on East West Railway Company and its mission. Knowing the ins and outs of their projects will show your genuine interest and help you connect your experience to their goals during the interview.
✨Prepare for Technical Questions
Since the role involves liaising with technical experts, be prepared to answer questions that may require you to distil complex information into clear messages. Think of examples where you've successfully communicated technical details to non-experts.
✨Showcase Your Organisational Skills
Highlight your organisational abilities by discussing how you manage competing demands and keep track of communications. Bring examples of how you’ve maintained records and ensured high standards in your previous roles.
