At a Glance
- Tasks: Provide IT support, troubleshoot issues, and manage service desk operations.
- Company: Join East West Rail, a major UK infrastructure project with a vibrant team.
- Benefits: Competitive salary, generous leave, pension contributions, and learning opportunities.
- Other info: Diverse and inclusive workplace committed to personal and professional growth.
- Why this job: Be part of a significant project that connects communities and enhances transport.
- Qualifications: Experience in IT support, excellent communication skills, and familiarity with Microsoft Stack.
The predicted salary is between 35374 - 43234 £ per year.
Application Deadline: 9 September 2026
Department: Corporate Services
Employment Type: Permanent
Location: Milton Keynes
Reporting To: IT Support & Operations Manager
Description: East West Rail is a nationally significant railway project which aims to deliver much-needed transport connections for the vibrant communities between Oxford, Milton Keynes, Bedford and Cambridge. Together these communities contribute around £111 billion to the national economy each year. EWR is one of the UK's largest infrastructure projects, which the government committed to delivering in full in the Autumn 2024 Budget, and again in the 2025 Spending Review as part of its ambition to unlock the potential of the Oxford to Cambridge Growth Corridor.
Role Summary: Join our Technology team - the Technology pillar of East West Rail's Digital, Data and Technology (DDaT) function - currently fifteen people and growing, delivering the systems and services the whole organisation relies on to build the Oxford–Cambridge railway.
- A Support and Operations team with over 98% customer satisfaction;
- A supportive team, always willing to help you upskill;
- A wide variety of technology and systems to work across;
- Exposure to a broad spectrum of functions right across the organisation.
This role will install, configure, and support IT hardware, software, and cloud services, providing both remote and face-to-face assistance, managing the service desk, troubleshooting issues, and ensuring operational efficiency while collaborating with users and third-party vendors. Help us keep EWR running, so the rest of the team can get on with building the railway.
What you'll be doing:
- Support the following: installation and configuration of hardware, software, operating systems and applications, IT for JML, remote and face-to-face assistance, infrastructure and cloud services operations and monitoring, developing best support standards, manage the service-desk platform, support access elevation.
- Follow best practice and ITSM process to ensure all correct validation and approvals are in place for any change requests.
- Support and resolve any faults with IT hardware while also liaising with third-party companies.
- Guide users through their IT issues / challenges via face to face or remote support, ensuring calm and open approach is used.
- Support the IT Support & Operations Manager in the management of EWR Co ICT infrastructure and cloud services to minimise downtime, optimise customer service and ensure compliance.
- Employ ‘best practice’ support standards.
- Provide support, including procedural documentation and relevant reports.
- Prioritise and manage many open cases / tasks at one time.
- Test, evaluate and report 'fixes’ before pushing out to all company users.
- Rapidly establish a good working relationship with users and partners.
- Liaise with third-party support teams to find solutions to severe or urgent cases.
What you'll bring:
- Proven track record in IT Support and Service Desks, in a medium-scale organisation.
- In-depth experience of supporting the O365/M365 and the overall Microsoft Stack include Azure.
- Excellent customer relationship and communication skills.
- Experience of working in fast paced and complex environments desirable.
Benefits:
- Competitive salary that reflects your skills and experience.
- Up to 12% employer pension contribution to support your future.
- 36 days annual leave (including bank holidays) plus the option to buy up to 2 extra days.
- 2 volunteering days, a chance for you to give back to the community.
- Enhanced family-friendly policies to support you and your loved ones.
- Life assurance (4x your annual salary) for peace of mind.
- Employee Assistance Programme for confidential support when you need it.
- Access to Perkbox for a wide range of discounts and wellbeing benefits.
- Recognition programme, including on-the-spot and annual awards.
- Advanced learning and development opportunities to help you grow.
Diversity and Inclusion: At East West Railway Company, we’re committed to building an inclusive railway for all. We believe that to do that, we must nurture a diverse team that represents the UK communities that we impact. Our approach is simple - to create an environment where everyone is welcome and able to be themselves. We celebrate diversity and are proud to be an equal opportunity employer, encouraging applications from all backgrounds and experiences.
IT Support Executive employer: East West Rail Company
East West Railway Company is an exceptional employer, offering a supportive work culture that prioritises employee growth and development within the dynamic field of IT support. Located in Milton Keynes, employees benefit from competitive salaries, generous leave policies, and a commitment to diversity and inclusion, all while contributing to a nationally significant railway project that enhances transport connections across vibrant communities.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Executive
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what East West Rail Company values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges East West Rail Company might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at East West Rail Company!
✨Direct Apply to East West Rail Company
Let's not forget to apply directly through the East West Rail Company website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Executive
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at East West Rail Company.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at East West Rail Company. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at East West Rail Company
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
