Water Services Manager in Scotland

• Reporting to – Head of Mechanical Maintenance
• Working Hours: Mon – Fri, 8am – 5pm
• Probation Period: 6 months
• Job Type: Full Time, Permanent
• Job Location: Various Sites & Head Office
• SCOPE
• To provide leadership and technical oversight within the Water Services department, with a primary focus on statutory L8 compliance, water hygiene, plumbing, drainage and pump maintenance safety management.
• East West Connect provide Building Services Maintenance (Reactive, Planned Preventative and Small Works) across RVAC, Gas/Heating, Water Services, Fire & Security and Electrical Compliance.
• This role supports continued company growth and service quality by ensuring safe, compliant and efficient delivery of all water‑related works.
• KNOWLEDGE, COMPETENCY REQUIREMENTS
• Prior knowledge of company policies and procedures for delivering safe and compliant water services in commercial and domestic environments (E)
• Experience working within an employer’s integrated management system (D)
• HNC/HND Building Services or Mechanical Engineering – NVQ Level 5 or above (E)
• Experience with CAFM/CMMS (D)
• Knowledge of SFG20 maintenance schedules (D)
• Commercial H&S Awareness Course (D)
• Full clean driving licence (E)

This section provides guidance on competency requirements for the Water Services Manager responsible for delivery and compliance across water systems (water hygiene, closed-loop water quality, pumps, LTHW/LTHH interfaces, domestic and commercial plumbing systems, soil/vent and drainage).

Competence should be evidenced through qualifications, relevant experience, and demonstrable ability to plan, supervise, assure and report compliant works.

• Statutory compliance & water hygiene (ACOP L8 / HSG274 / BS 8580)
• Understands legal duties and roles (Duty holder/Responsible Person/Authorised Person as applicable), and can support governance for ACOP L8, HSG274 Parts 1–3 and BS 8580-1 requirements.
• Can implement and maintain a Written Scheme of Control: task schedules, responsible persons, escalation routes, corrective actions and record-keeping.
• Can review/quality-check legionella risk assessments, schematics, asset registers and logbooks; identify gaps and drive closure.
• Can manage monitoring regimes (temperatures, flushing, inspections, tank checks, TMV checks) and interpret results to prioritise remedials.
• Understands sampling strategy and actions (e. g., legionella, TVC) including liaison with UKAS labs and applying appropriate corrective controls.
• Can plan and supervise remedial works (tanks, calorifiers, dead-legs, insulation, blending valves, pipework alterations) ensuring verification and revalidation.
• Can lead/participate in internal audits and client audits; produce evidence packs and close out non-conformances.
• Can manage incidents (positive samples, loss of control, contamination) with clear containment, communications and documented lessons learned.
• Closed-loop water quality (LTHW/LTHH & sealed systems)
• Understands closed-loop system purpose and common failure modes (corrosion, scaling, microbiological growth, air ingress, fouling) and the impact on plant efficiency and asset life.
• Can specify and manage water treatment regimes (inhibitors/biocides as applicable), sampling frequency, target parameters and reporting.
• Can interpret water analysis results (e. g., p H, conductivity/TDS, inhibitor residual, iron/copper, microbiological indicators where applicable) and initiate corrective actions.
• Can plan and oversee cleaning/flushing activities (power flush, side-stream filtration, chemical clean) including method statements, waste handling and reinstatement testing.
• Understands interfaces with LTHW/LTHH plant (boilers, heat exchangers, pressurisation units, expansion vessels, air/dirt separators) and can coordinate works to minimise operational risk.
• Can manage specialist subcontractors and verify deliverables (pre/post samples, certificates, commissioning sheets).
• Pumps, booster sets & pressurisation systems
• Working knowledge of common pump systems: domestic boosters/pressurisation, circulation pumps, sump/effluent pumps, macerators, condensate pumps and associated controls.
• Can plan PPM and reactive response: set-point checks, vibration/noise checks, seal/bearing indicators, strainers, non-returns, isolation valves and control panel alarms.
• Can coordinate safe isolations (electrical and hydraulic), drain-down/refill, venting and functional testing/commissioning.
• Can oversee troubleshooting and ensure evidence-based repairs (fault codes, trend data, flow/pressure checks).
• Can manage specialist OEM/subcontractor support and validate handover documentation (test results, settings, photos, certificates).
• Domestic & commercial plumbing systems (hot/cold water)
• Understands hot and cold water distribution principles in domestic and commercial buildings, including storage, recirculation and temperature control.
• Working knowledge of Water Supply (Water Fittings) Regulations/Byelaws, backflow prevention (air gaps, RPZ where applicable), and good practice installation standards.
• Can manage TMV lifecycle: selection/fit-for-purpose, routine testing, fail-safe checks, servicing and documentation.
• Can plan and supervise installation/modification works: isolation strategy, phased shutdowns, commissioning, disinfection/chlorination where required, and reinstatement verification.
• Can assess defects and risks (dead legs, stagnation risk, scalding risk, cross-connections, inadequate insulation) and produce remedial plans and quotations.
• Soil, vent & drainage systems
• Understands soil and vent principles, traps/seals, venting, odour issues and common failure modes in above/below ground drainage.
• Can manage planned and reactive drainage works including jetting, descaling, root ingress treatment, minor repairs and renewal planning.
• Can interpret CCTV survey outputs and translate findings into remedial scope, priority and costed plans.
• Understands environmental and H&S controls relevant to drainage works (waste handling, contamination risks, COSHH, and confined spaces awareness where applicable).
• Project / contract management (delivery, commercial & governance)
• Can define scope from surveys/specifications, develop method of delivery, and produce programmes that protect statutory compliance and site operations.
• Competent in procurement and subcontractor management: pre-start reviews, competence checks, RAMS review, supervision, and performance management.
• Can control cost, labour and materials; produce accurate quotations; manage approvals, purchase orders and invoicing inputs.
• Understands change control: identifying variations, pricing, client sign-off, and maintaining a clear audit trail.
• Can manage risk and dependencies (access, isolations, permits, shutdown windows, customer impact) and coordinate stakeholders.
• Can produce client‑ready deliverables: reports, certificates, O&M information (where required), commissioning records and compliance evidence packs.
• Leadership, competence assurance & quality
• Can supervise multiple workstreams while maintaining quality, safety and compliance; knows when to escalate technical risk.
• Can set and maintain a competency matrix for engineers and subcontractors (water hygiene, plumbing, pumps, drainage), including refresher intervals and evidence control.
• Can carry out technical and documentation QA checks (service sheets, logbooks, photos, certificates) and reduce rework/returns.
• Can coach and develop team members through site visits, toolbox talks (supplementary) and targeted training plans.
• Can monitor performance against KPIs/SLA and lead corrective actions for recurring defects and non-conformances.
• Health, safety & environmental competence (water‑related works)
• Can review and implement RAMS and site permits relevant to water works (e. g., isolations, hot works where applicable, working at height, plantrooms, lone working).
• Understands COSHH principles for water treatment chemicals and can ensure safe storage, dosing, handling and waste disposal arrangements.
• Can ensure safe system of work for drain-down/refill, disinfection, sampling and access to tanks/voids/risers (including confined spaces awareness where applicable).
• Can investigate incidents/near misses and implement corrective actions through the IMS.
• Typical evidence (minimum/desired)

Essential evidence

demonstrable experience managing compliant water services delivery in occupied buildings; proven ability to manage subcontractors and control quality/compliance records; strong working knowledge of ACOP L8 and HSG274 requirements; competent report writing and client communication.

Typically desired (role dependent)

recognised water hygiene/legionella qualification (e. g., City & Guilds/LCA/WMSoc pathway), plumbing qualification (NVQ L2/3) and/or relevant building services qualification; demonstrable experience managing closed-loop water treatment and pump/pressurisation systems; WRAS knowledge/certification.

CPD

maintains ongoing CPD covering water hygiene compliance, water treatment/closed systems, and relevant H&S/commercial contract management topics.

DUTIES

• Team Leadership & Management
• Lead a team of Plumbers, Water Hygiene Technicians, Pump Engineers and Drainage Engineers to deliver safe, compliant and high‑quality services.
• Provide technical mentorship, support and operational direction.
• Identify recurring issues and implement root‑cause corrective improvements.
• Facilitate regular team meetings focusing on performance, compliance and continual improvement.
• Monitor KPIs, conduct 1‑2‑1 reviews, identify training needs and prepare management reports.
• Use SFG20 schedules to optimise PPM planning, statutory L8 compliance and resource allocation.
• Technical Support & Problem‑Solving
• Act as the senior technical authority for all plumbing, drainage, pumps, water hygiene and water treatment operations.
• Provide escalation support for complex technical issues, commissioning tasks and diagnostic work.
• Ensure all works follow statutory guidance, industry best practice and manufacturer recommendations.
• Review water treatment reports, logbooks, legionella monitoring records and compliance documents prior to client submission.
• Promote technical excellence and hands‑on development within the team.
• Water Hygiene, L8 Compliance, Auditing & Accreditation
• Lead water compliance across all operational sites.

• Ensure full compliance with

• ACOP L8
• HSG274 Parts 1–3
• Legionella Risk Assessment
• Water Supply (Water Fittings) Regulations
• Manage internal audits of water hygiene tasks, sampling regimes, monitoring results and engineer competencies.
• Ensure all logbooks, monitoring sheets, flushing records, sampling data and remedial actions are accurate and complete.
• Oversee water treatment activities for closed systems, calorifiers, cooling towers (if applicable), chlorine dioxide dosing and softening systems.
• Maintain readiness for external audits including LCA and client audits.
• Investigate water hygiene incidents, non‑conformances and near misses, implementing corrective actions.
• Plumbing, Drainage & Pump Operations

• Oversee maintenance and remedial works across

• Hot & cold water plumbing systems
• Drainage networks (internal/external)
• Booster sets, pressurisation units and general plumbing pumps
• TMVs, calorifiers, tanks and expansion vessels
• Ensure assets are verified and documented appropriately.
• Conduct lifecycle assessments and make recommendations for repair, upgrade or replacement.
• Ensure correct isolation, drain‑down, reinstatement and testing procedures are followed.
• Asset Management & Lifecycle
• Maintain accurate asset registers and statutory documentation.
• Prepare quotations aligned with client budgets and technical requirements.
• Use CAFM/CMMS platforms to manage compliance tasks, asset information and performance metrics.
• Health & Safety Management
• Ensure full adherence to Health & Safety policies, RAMS and CPPs across all works.
• Promote a strong safety culture, ensuring PPE compliance and safe working practices.
• Deliver toolbox talks, safety briefings and awareness training.
• Continuous Improvement & Innovation
• Identify improvements to maintenance processes, reducing costs and improving performance.
• Stay updated on emerging technologies, water treatment methods and regulatory changes.
• Encourage innovation within the team and evaluate new products and tools for operational benefit.
• Consistently champion the company’s core values across all activities.
• MEETINGS
• Attend and prepare reports for management meetings.
• Attend pre‑bid and interim bid meetings to provide technical input.
• Attend client meetings, recording all discussions.
• Attend handover and tender meetings, ensuring accurate documentation.
• Attend post‑contract review meetings and track improvement actions.
• Attend appraisal meetings, company staff meetings, H&S meetings and team meetings.
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