At a Glance
- Tasks: Deliver high-quality multi-trade repairs and ensure customer satisfaction.
- Company: Join a dynamic team focused on professional service and teamwork.
- Benefits: Full-time, permanent role with competitive pay and opportunities for growth.
- Other info: Work in various locations with a supportive team and career advancement.
- Why this job: Make a real difference in people's lives through hands-on work.
- Qualifications: Experience in repairs, strong communication skills, and a proactive attitude.
The predicted salary is between 30000 - 40000 £ per year.
Reporting to: Reactive Repairs Supervisor
Start Date: Immediate
Working Hours: Mon – Fri, 8am – 5pm
Job Type: Full-time, Permanent
Job Location: Various locations
Purpose of role: To provide high quality, professional Multi-trade repairs to the reactive repairs business. To work closely with supervisors, planning team and all stakeholders to provide a high-quality professional various site-based repairs service. Ensure the highest level of customer focus and service is delivered to our customers continuously.
Main duties:
- To show the highest level of respect and courtesy at all times to all stakeholders.
- Present yourself in company clothing, PPE as supplied and with clean and clear I.D.
- Deliver a professional and high-quality repair on every occasion.
- Adhere to Health and Safety legislation and good practice without exception.
- Use PDA device to record all activities associated with each job.
- Ensure notes and photos are of high quality and match the work undertaken.
- To report Follow-on works to the planning team and arrange a follow-on appointment before leaving site.
- To consistently achieve a minimum First Time Fix rate of at least 85%.
- Always keep your van clean and presentable both inside and outside.
- Report any defects on the vehicle to fleet and report all accidents immediately.
- Submit weekly, monthly reports as requested.
- Attend all invited meetings without exception.
- Willingness to work additional hours on occasion and cover the call-out rota when requested.
- Undertake any other duties in line with the role.
Skills & Knowledge:
- Outstanding communication skills with the ability to deal with all stakeholders.
- The ability to build and maintain good working relationships with all contacts both internally and externally.
- Maintain a professional representation of the team.
- Experience of working in a responsive repair environment.
- Experience of delivering reactive repairs in a customer focused environment.
- Have a good understanding of value for money in terms of the most cost-effective way to deliver repairs.
- The ability to strategically plan and organise workloads.
- A proactive / can do approach to work.
- The ability to work on own initiative and take full ownership of role and responsibility.
- The ability to work as part of a team and independently.
- The ability to follow process and work in a fast-paced setting whilst remaining calm and focused.
- Own a full tool kit to suit the tasks that you are likely to encounter.
- Be able to maintain a professional representation of the team.
Multi Trade Operative employer: East West Connect Ltd
As a Multi Trade Operative, you will join a dynamic team dedicated to delivering high-quality repairs across various locations. Our company prides itself on fostering a supportive work culture that values professionalism and customer focus, offering opportunities for personal growth and development. With a commitment to health and safety, competitive benefits, and a collaborative environment, we ensure our employees feel valued and empowered in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Multi Trade Operative
✨Tip Number 1
Network like a pro! Reach out to your contacts in the industry and let them know you're on the hunt for a Multi Trade Operative role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! When you get the chance, demonstrate your multi-trade expertise during interviews or networking events. Bring along examples of your work or even photos of past projects to really impress potential employers.
✨Tip Number 3
Be proactive! If you see a company you’d love to work for, don’t wait for them to post a job. Reach out directly through our website and express your interest. A little initiative can go a long way!
✨Tip Number 4
Stay organised! Keep track of all your applications and follow up with companies after interviews. A simple thank-you email can keep you fresh in their minds and show that you’re genuinely interested in the role.
We think you need these skills to ace Multi Trade Operative
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in multi-trade repairs and customer service. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Multi Trade Operative role. Share specific examples of your past work that demonstrate your ability to deliver high-quality repairs and maintain great customer relationships.
Showcase Your Communication Skills:Since outstanding communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t forget to mention any experience you have in dealing with various stakeholders.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at East West Connect Ltd
✨Know Your Trade Inside Out
Make sure you brush up on your multi-trade skills before the interview. Be ready to discuss specific repairs you've handled and how you approached them. This shows you're not just experienced but also passionate about delivering high-quality work.
✨Showcase Your Customer Service Skills
Since this role emphasises customer focus, think of examples where you've gone above and beyond for a client. Prepare to share stories that highlight your communication skills and ability to build relationships with stakeholders.
✨Be Prepared for Practical Questions
Expect questions that test your problem-solving abilities in real-world scenarios. They might ask how you'd handle a tricky repair or manage your time effectively. Practise articulating your thought process clearly and confidently.
✨Dress the Part
First impressions matter! Wear smart, company-appropriate clothing to show you take the opportunity seriously. If you have any branded workwear, wear it to demonstrate your professionalism and readiness to represent the team.
