At a Glance
- Tasks: Lead the Water Services team, ensuring compliance and safety in water hygiene and plumbing.
- Company: Join a dynamic company focused on building services maintenance and quality delivery.
- Benefits: Enjoy a competitive salary, health benefits, and opportunities for professional growth.
- Other info: Be part of a supportive team with a focus on continuous improvement and innovation.
- Why this job: Make a real impact in water safety and hygiene while developing your leadership skills.
- Qualifications: Experience in water services and a relevant qualification in Building Services or Mechanical Engineering.
The predicted salary is between 8 - 8 £ per hour.
Reporting to – Head of Mechanical Maintenance
Working Hours: Mon – Fri, 8am – 5pm
Probation Period: 6 months
Job Type: Full Time, Permanent
Job Location: Various Sites & Head Office
Start Date: Immediate
SCOPE
To provide leadership and technical oversight within the Water Services department, with a primary focus on statutory L8 compliance, water hygiene, plumbing, drainage and pump maintenance safety management. This role supports continued company growth and service quality by ensuring safe, compliant and efficient delivery of all water‑related works.
Knowledge, Competency Requirements
- Prior knowledge of company policies and procedures for delivering safe and compliant water services in commercial and domestic environments (E)
- Experience working within an employer’s integrated management system (D)
- HNC/HND Building Services or Mechanical Engineering – NVQ Level 5 or above (E)
- Experience with CAFM/CMMS (D)
- Knowledge of SFG20 maintenance schedules (D)
- Commercial H&S Awareness Course (D)
- Full clean driving licence (E)
Statutory compliance & water hygiene (ACOP L8 / HSG274 / BS 8580)
Understands legal duties and roles (Duty holder/Responsible Person/Authorised Person as applicable), and can support governance for ACOP L8, HSG274 Parts 1–3 and BS 8580-1 requirements. Can implement and maintain a Written Scheme of Control: task schedules, responsible persons, escalation routes, corrective actions and record‑keeping. Can review/quality‑check legionella risk assessments, schematics, asset registers and logbooks; identify gaps and drive closure. Can manage monitoring regimes (temperatures, flushing, inspections, tank checks, TMV checks) and interpret results to prioritise remedials. Understands sampling strategy and actions (e.g., legionella, TVC) including liaison with UKAS labs and applying appropriate corrective controls. Can plan and supervise remedial works (tanks, calorifiers, dead‑legs, insulation, blending valves, pipework alterations) ensuring verification and revalidation. Can lead/participate in internal audits and client audits; produce evidence packs and close out non‑conformances. Can manage incidents (positive samples, loss of control, contamination) with clear containment, communications and documented lessons learned.
Closed‑loop water quality (LTHW/LTHH & sealed systems)
Understands closed‑loop system purpose and common failure modes (corrosion, scaling, microbiological growth, air ingress, fouling) and the impact on plant efficiency and asset life. Can specify and manage water treatment regimes (inhibitors/biocides as applicable), sampling frequency, target parameters and reporting. Can interpret water analysis results (e.g., pH, conductivity/TDS, inhibitor residual, iron/copper, microbiological indicators where applicable) and initiate corrective actions. Can plan and oversee cleaning/flushing activities (power flush, side‑stream filtration, chemical clean) including method statements, waste handling and reinstatement testing. Understands interfaces with LTHW/LTHH plant (boilers, heat exchangers, pressurisation units, expansion vessels, air/dirt separators) and can coordinate works to minimise operational risk. Can manage specialist subcontractors and verify deliverables (pre/post samples, certificates, commissioning sheets).
Pumps, booster sets & pressurisation systems
Working knowledge of common pump systems: domestic boosters/pressurisation, circulation pumps, sump/effluent pumps, macerators, condensate pumps and associated controls. Can plan PPM and reactive response: set‑point checks, vibration/noise checks, seal/bearing indicators, strainers, non‑returns, isolation valves and control panel alarms. Can coordinate safe isolations (electrical and hydraulic), drain‑down/refill, venting and functional testing/commissioning. Can oversee troubleshooting and ensure evidence‑based repairs (fault codes, trend data, flow/pressure checks). Can manage specialist OEM/subcontractor support and validate handover documentation (test results, settings, photos, certificates).
Domestic & commercial plumbing systems (hot/cold water)
Understands hot and cold water distribution principles in domestic and commercial buildings, including storage, recirculation and temperature control. Working knowledge of Water Supply (Water Fittings) Regulations/Byelaws, backflow prevention (air gaps, RPZ where applicable), and good practice installation standards. Can manage TMV lifecycle: selection/fit‑for‑purpose, routine testing, fail‑safe checks, servicing and documentation. Can plan and supervise installation/modification works: isolation strategy, phased shutdowns, commissioning, disinfection/chlorination where required, and reinstatement verification. Can assess defects and risks (dead legs, stagnation risk, scalding risk, cross‑connections, inadequate insulation) and produce remedial plans and quotations.
Soil, vent & drainage systems
Understands soil and vent principles, traps/seals, venting, odour issues and common failure modes in above/below ground drainage. Can manage planned and reactive drainage works including jetting, descaling, root ingress treatment, minor repairs and renewal planning. Can interpret CCTV survey outputs and translate findings into remedial scope, priority and costed plans. Understands environmental and H&S controls relevant to drainage works (waste handling, contamination risks, COSHH, and confined spaces awareness where applicable).
Project / contract management (delivery, commercial & governance)
Can define scope from surveys/specifications, develop method of delivery, and produce programmes that protect statutory compliance and site operations. Competent in procurement and subcontractor management: pre‑start reviews, competence checks, RAMS review, supervision, and performance management. Can control cost, labour and materials; produce accurate quotations; manage approvals, purchase orders and invoicing inputs. Understands change control: identifying variations, pricing, client sign‑off, and maintaining a clear audit trail. Can manage risk and dependencies (access, isolations, permits, shutdown windows, customer impact) and coordinate stakeholders. Can produce client‑ready deliverables: reports, certificates, O&M information (where required), commissioning records and compliance evidence packs.
Leadership, competence assurance & quality
Can supervise multiple workstreams while maintaining quality, safety and compliance; knows when to escape technical risk. Can set and maintain a competency matrix for engineers and subcontractors (water hygiene, plumbing, pumps, drainage), including refresher intervals and evidence control. Can carry out technical and documentation QA checks (service sheets, logbooks, photos, certificates) and reduce rework/returns. Can coach and develop team members through site visits, toolbox talks (supplementary) and targeted training plans. Can monitor performance against KPIs/SLA and lead corrective actions for recurring defects and non‑conformances.
Health, safety & environmental competence (water‑related works)
Can review and implement RAMS and site permits relevant to water works (e.g., isolations, hot works where applicable, working at height, plantrooms, lone working). Understands COSHH principles for water treatment chemicals and can ensure safe storage, dosing, handling and waste disposal arrangements. Can ensure safe system of work for drain‑down/refill, disinfection, sampling and access to tanks/voids/risers (including confined spaces awareness where applicable). Can investigate incidents/near misses and implement corrective actions through the IMS.
Typical evidence (minimum/desired)
Essential evidence: demonstrable experience managing compliant water services delivery in occupied buildings; proven ability to manage subcontractors and control quality/compliance records; strong working knowledge of ACOP L8 and HSG274 requirements; competent report writing and client communication. Typically desired (role dependent): recognised water hygiene/legionella qualification (e.g., City & Guilds/LCA/WMSoc pathway), plumbing qualification (NVQ L2/3) and/or relevant building services qualification; demonstrable experience managing closed‑loop water treatment and pump/pressurisation systems; WRAS knowledge/certification. CPD: maintains ongoing CPD covering water hygiene compliance, water treatment/closed systems, and relevant H&S/commercial contract management topics.
DUTIES
Team Leadership & Management
Lead a team of Plumbers, Water Hygiene Technicians, Pump Engineers and Drainage Engineers to deliver safe, compliant and high‑quality services. Provide technical mentorship, support and operational direction. Identify recurring issues and implement root‑cause corrective improvements. Facilitate regular team meetings focusing on performance, compliance and continual improvement. Monitor KPIs, conduct 1‑2‑1 reviews, identify training needs and prepare management reports. Use SFG20 schedules to optimise PPM planning, statutory L8 compliance and resource allocation.
Technical Support & Problem‑Solving
Act as the senior technical authority for all plumbing, drainage, pumps, water hygiene and water treatment operations. Provide escalation support for complex technical issues, commissioning tasks and diagnostic work. Ensure all works follow statutory guidance, industry best practice and manufacturer recommendations. Review water treatment reports, logbooks, legionella monitoring records and compliance documents prior to client submission. Promote technical excellence and hands‑on development within the team.
Water Hygiene, L8 Compliance, Auditing & Accreditation
Lead water compliance across all operational sites. Ensure full compliance with: ACOP L8, HSG274 Parts 1–3, BS 8580‑1 – Legionella Risk Assessment, Water Supply (Water Fittings) Regulations. Manage internal audits of water hygiene tasks, sampling regimes, monitoring results and engineer competencies. Ensure all logbooks, monitoring sheets, flushing records, sampling data and remedial actions are accurate and complete. Oversee water treatment activities for closed systems, calorifiers, cooling towers (if applicable), chlorine dioxide dosing and softening systems. Maintain readiness for external audits including LCA and client audits. Investigate water hygiene incidents, non‑conformances and near misses, implementing corrective actions.
Plumbing, Drainage & Pump Operations
Oversee maintenance and remedial works across: Hot & cold water plumbing systems; Drainage networks (internal/external); Booster sets, pressurisation units and general plumbing pumps; TMVs, calorifiers, tanks and expansion vessels; Ensure assets are verified and documented appropriately. Conduct lifecycle assessments and make recommendations for repair, upgrade or replacement. Ensure correct isolation, drain‑down, reinstatement and testing procedures are followed.
Asset Management & Lifecycle
Maintain accurate asset registers and statutory documentation. Prepare quotations aligned with client budgets and technical requirements. Use CAFM/CMMS platforms to manage compliance tasks, asset information and performance metrics.
Health & Safety Management
Ensure full adherence to Health & Safety policies, RAMS and CPPs across all works. Promote a strong safety culture, ensuring PPE compliance and safe working practices. Deliver toolbox talks, safety briefings and awareness training.
Continuous Improvement & Innovation
Identify improvements to maintenance processes, reducing costs and improving performance. Stay updated on emerging technologies, water treatment methods and regulatory changes. Encourage innovation within the team and evaluate new products and tools for operational benefit. Consistently champion the company’s core values across all activities.
MEETINGS
Attend and prepare reports for management meetings. Attend pre‑bid and interim bid meetings to provide technical input. Attend client meetings, recording all discussions. Attend handover and tender meetings, ensuring accurate documentation. Attend post‑contract review meetings and track improvement actions. Attend appraisal meetings, company staff meetings, H&S meetings and team meetings.
Water Services Manager1 in London employer: East West Connect Ltd
East West Connect is an exceptional employer, offering a dynamic work environment that prioritises safety, compliance, and employee development. With a strong focus on team leadership and technical mentorship, employees are encouraged to grow their skills in water services management while contributing to meaningful projects across various sites. The company fosters a culture of continuous improvement and innovation, ensuring that staff are equipped with the latest knowledge and tools to excel in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Water Services Manager1 in London
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
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✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like Water Services Manager1 at East West Connect Ltd.
We think you need these skills to ace Water Services Manager1 in London
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
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How to prepare for a job interview at East West Connect Ltd
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
