At a Glance
- Tasks: Manage maintenance contracts and ensure operational efficiency while engaging with clients.
- Company: Join a supportive team at East West Connect, focused on growth and development.
- Benefits: Enjoy competitive salary, pension contributions, life insurance, and ongoing training opportunities.
- Other info: Flexible working environment with a commitment to personal development and progression.
- Why this job: Make a real impact in facilities management and grow your career with us.
- Qualifications: Experience in facilities management and strong client-facing skills are essential.
The predicted salary is between 40500 - 49500 £ per year.
- Reporting to: Customer Relations Manager
- Working Hours: Mon - Fri, 8am - 5pm
- Probation Period: 6 months
- Job Type: Full Time, Permanent
- Job Location: Office Based (Salary would be based on qualifications and experiences)
About The Job
To manage and grow assigned maintenance contracts through proactive client engagement, site and building services management, commercial development, and multi-disciplinary coordination.
The Facilities Manager (Hard FM) ensures compliance, maximises operational efficiency, drives revenue opportunities, and represents the voice of the client across East West Connect (EWC).
This role also provides a clear pathway for career progression and development within the organisation.
DUTIES
- Contract & Client Management
- Act as the primary client contact for allocated contracts
- Develop and maintain trusted client relationships
- Chair client meetings and issue monthly performance reports
- Ensure contracts operate within agreed scope, KPIs and compliance standards
- Operational & Site Management
- Coordinate engineers, building services operatives and subcontractors
- Monitor SLA performance, PPM completion and reactive response times
- Ensure Safe Systems of Work, permits and RAMS are implemented
- Support resolution of service failures and escalations
- Commercial & Revenue Responsibilities
- Track remedials, variations and additional service opportunities
- Liaise with Estimating and Commercial teams to develop quotations
- Compile and analyse KPI dashboards and performance data
- Identify opportunities for service improvement and contract growth
Essential
QUALIFICATIONS AND EXPERIENCE
- Proven experience managing maintenance or facilities management contracts.
- Strong client‑facing experience within maintenance, engineering or property services.
- Experience coordinating engineers, supervisors and subcontractors.
- Experience managing contracts against KPIs, SLAs and compliance requirements.
- Involvement in mobilisation, onboarding or contract transition activities.
- NVQ Level 5 or 6 in Facilities Management, Construction, Operations or similar (or working towards).
Desirable
- NEBOSH Construction Certificate or Diploma.
- ILM / CMI Level 5 or 6 in Leadership & Management.
- Mechanical, Electrical or Building Services qualification.
- CSCS Manager or Supervisor card.
- CAFM system experience.
- KNOWLEDGE
- Working knowledge of hard FM services including M&E and statutory compliance
- Understanding of SFG20, F-Gas, fire safety and water hygiene requirements
- Ability to produce KPI dashboards, performance reports and risk registers
- Competent user of Excel and digital reporting tools
Skills
- Strong verbal and written communication skills
- Ability to influence and negotiate without direct authority
- Highly organised with strong planning and prioritisation capabilities
- Commercially aware with a pragmatic, solutions-focused mindset
- Calm under pressure with strong problem‑solving ability
- Other
- Ability to travel between sites
- Flexibility to support out‑of‑hours activities by agreement
- Commitment to personal development and progression toward Contract Manager roles
- Why You’ll Love Working With Us
We Believe In Rewarding Our People And Creating a Workplace Where Everyone Can Thrive. When You Join Us, You'll Benefit From
- 24/7 Employee Assistance Programme (EAP)
- 5% employer pension contribution
- Life Insurance (4x annual salary)
- Annual eye care vouchers
- Occupational health support
- Ongoing investment in CPD training and development
- Cycle to Work scheme with shower facilities at head office
- EV Scheme available after 2 years' service
- Free fruit, snacks and refreshments in the office
- Company-wide social events
- An inclusive culture that celebrates diversity and cultural events throughout the year
Join a team that values your well-being, supports your development, and invests in your future.
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Facilities Manager (Hard FM) in Greenford employer: East West Connect Ltd
East West Connect Ltd is an exceptional employer located in Greenford, Greater London, offering a dynamic work environment that fosters collaboration and innovation. With a strong focus on employee development, we provide ample opportunities for growth within our procurement function, ensuring that you can make a meaningful impact while building valuable supplier relationships. Our commitment to best value purchasing and adherence to ISO processes creates a culture of excellence, making us a rewarding place to advance your career.
