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- Tasks: Support patients by triaging requests and directing them to the right services.
- Company: Join a friendly team at East Trees Health Centre in vibrant Bristol.
- Benefits: Flexible hours, supportive environment, and the chance to make a real difference.
- Why this job: Be the first point of contact for patients and help them navigate their health journey.
- Qualifications: Experience working with people and in healthcare settings is a plus.
- Other info: Great opportunity for personal growth in a close-knit team.
The predicted salary is between 24000 - 36000 £ per year.
A Care Navigator is a very special person! They are the first port of call for patients and they respond to requests for GP appointments, made by patients either on the phone or in person. With training and support, they will triage the patient non-clinically, and signpost to the appropriate service or person, which may not necessarily be the GP. They will work in a reception hub alongside their colleagues (a team of 9) or on front desk reception.
We are looking for someone who is flexible enough to cover early starts (8am) and late finishes (6.30pm) across the week over 24 to 28 hours including a Monday, Tuesday and Thursday at least.
Main duties of the jobThis is a challenging but very satisfying role. Patients rely on our care navigators to listen, advise and point them in the right direction. Often, patients themselves do not know what they need in terms of their health and it is up to a trained navigator to support them. Our team prides itself on the care and customer service we offer. Our access to appointments is excellent and prompt, but we rely on our navigators to ensure that the right person is seen at the right time by the right clinician (not necessarily the doctor!). This takes tact and diplomacy as well as patience.
About usEast Trees Health Centre is based in inner city Bristol. We are a training practice with a list size of 15,700 patients. Our practice team comprises of 4 partners, 7 salaried GPs, a paramedic, nurse practitioner, physio, podiatrist, dietitians, care co-ordinator, care navigators, administrators, nurses and pharmacy team. We are a very friendly, close-knit team and have regular staff and team meetings to ensure communication is consistent.
Job responsibilities- Support the GPs and team.
- Signpost patients to appropriate services or clinician, by triaging non-clinically.
- Book and cancel appointments.
- Work with outside agencies to support the patient.
- Deal with requests from patients for private income letters.
- Meet and greet patients on front desk, and book in patients from other practices who are accessing appointments with midwife, DVT, Urology and other services.
- Manage e-consultations in a timely fashion.
- Experience in working with people.
- Experience of working in a health care setting.
- Ability to work by themselves as well as within a team.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Care Navigator in Bristol employer: East Trees Health Centre
Contact Detail:
East Trees Health Centre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Care Navigator in Bristol
✨Tip Number 1
Get to know the team! Before your interview, check out East Trees Health Centre online and see who you'll be working with. Mentioning specific team members or values during your chat shows you’re genuinely interested and have done your homework.
✨Tip Number 2
Practice your listening skills! As a Care Navigator, you'll need to listen carefully to patients. Try role-playing with a friend where they describe a health concern, and you practice responding with empathy and guidance. This will help you shine in the interview!
✨Tip Number 3
Flexibility is key! Be ready to discuss your availability for those early starts and late finishes. Highlighting your willingness to adapt to the team's needs can set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and keen on joining our friendly team at East Trees Health Centre.
We think you need these skills to ace Care Navigator in Bristol
Some tips for your application 🫡
Show Your People Skills: As a Care Navigator, you'll be the first point of contact for patients, so make sure to highlight your experience working with people. Share examples of how you've helped others in previous roles, whether in healthcare or customer service.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the Care Navigator role. Mention your ability to triage and signpost effectively, as this is key to the job.
Be Flexible: We’re looking for someone who can cover various shifts, so make sure to mention your availability in your application. Highlight your flexibility and willingness to adapt to the needs of the team and patients.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our friendly team at East Trees Health Centre!
How to prepare for a job interview at East Trees Health Centre
✨Know Your Role Inside Out
Before the interview, make sure you understand what a Care Navigator does. Familiarise yourself with the responsibilities and the skills required, such as triaging patients and signposting them to the right services. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your People Skills
As a Care Navigator, you'll be dealing with patients daily. Prepare examples from your past experiences where you've demonstrated excellent communication, empathy, and problem-solving skills. Think of situations where you’ve helped someone navigate a challenging situation, as this will resonate well with the interviewers.
✨Flexibility is Key
The job requires flexibility with early starts and late finishes. Be ready to discuss your availability and willingness to adapt to the team's needs. Highlight any previous roles where you had to adjust your schedule or take on varied shifts, as this shows you’re a team player.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This not only shows your interest but also helps you gauge if the practice is the right fit for you.
