Clinical Administration Manager - Conquest

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We are proud to provide ‘Outstanding’ care and be a great place to work.

East Sussex Healthcare NHS Trust provides safe, compassionate and high quality hospital and community care to the half a million people living in East Sussex and those who visit our local area.

We are one of the largest organisations in East Sussex with an annual income of £568 million and we are the only integrated provider of acute and community care in Sussex.

Our extensive health services are provided by over 8,000 dedicated members of staff working from two acute hospitals in Hastings and Eastbourne, three community hospitals in Bexhill, Rye and Uckfield, over 100 community sites across East Sussex, and in people’s own homes.

Job overview

An opportunity has arisen for a Clinical Administration Manager at Conquest Hospital working within the small central administration management team. The post holder will have responsibility for the daily operational management of clinical secretaries and administrative staff. Working closely with the senior management team as well as Divisional service managers to ensure appropriate support and work planning for service provision by developing, maintaining and managing the systems and processes within departments.

Proven leadership, advanced communication, attention to detail and a flexible approach are essential. The post holder would be expected to be proactive, driven and highly motivated. Staff management experience and a knowledge of HR processes is essential.

Main duties of the job

1. To have responsibility for day to day management, HR and operational issues for the administrative team.
2. To manage and train junior secretarial, administrative and temporary staff with all procedures within the division, managing performance and objectives.
3. Responsibility for monitoring team performance information, targets and quality measures, and embedding good working practices within the administrative team.
4. Managing and approving annual leave for staff within the secretariat ensuring adequate secretarial cover in respect of annual leave and sickness where appropriate.
5. To monitor and manage sickness/absence in relation to the Absence Management Policy for all secretarial staff within the Trust and to ensure appropriate action is taken when necessary.
6. To work as part of a group with other Clinical Administration Managers to look at new ways of streamlining and improving secretarial teams.

Person specification

Qualifications

Essential criteria

• Expert knowledge of the full range of administrative procedures, acquired through degree or equivalent training and previous experience of working in an administrative environment.
• GCSE or `O` Level of Education or equivalent to include English & Maths.
• Management Qualification, i.e. NVQ Level 4 in Management or proven operational management experience.

Desirable criteria

• 1st Line Management / New Manager Orientation.
• IT qualification.

Experience

Essential criteria

• Experience of working in a customer facing environment, resolving queries and using initiative to ensure first-class service delivery.
• Experience of supervising a team of staff.
• Experience of recruiting staff.
• Good IT skills including experience of using software packages for word processing, databases and spreadsheets.
• Previous experience of working in a large organisation.
• Previous experience of maintaining records.

Desirable criteria

• Extensive recent NHS experience, or experience of working in a healthcare setting.
• Managing staff sickness through HR policies.
• Managing competencies and disciplinary procedures through HR policies.

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