Technician

@

Enjoy talking to people, delivering first class customer service and helping people? Positive attitude and excellent IT Skills? Sound like you? Then please read on!

Our IT&D Service Hub Team is part of the Orbis partnership, which encompasses East Sussex County Council, Surrey County Council and Brighton & Hove City Council. The purpose of this partnership is to deliver greater value for our councils, residents and customers by increasing efficiencies and exploiting the benefits of sharing people, resources and technology.

Our dedicated IT&D Service Hub Team provide first line support to keep East Sussex County Council 5,000 strong workforce working when it comes to IT. Our team are integral when it comes to keeping our staff providing vital services to the residents of East Sussex, it’s as simple as that.

With a diverse range of different technology and software supporting our staff to do their jobs, the queries and support needed is often challenging but rewarding if you are motivated by helping people and solving problems.

On a day to day basis you will be putting your IT knowledge and customer service skills to the test by providing technical support to help solve queries working where needed with 2nd and 3rd line support teams. We also welcome and encourage our team to contribute and develop ideas that mean we are always getting better and enhancing the service we provide.

Sounds challenging but rest assured you will be well supported when it comes to training and development by a friendly and positive team who pride themselves on delivering a great and appreciated service to the council.

We are looking for candidates who:

• Are self-motivated
• Have a commitment to training and personal development

For more information on the role and responsibilities of this position please review the Job Profile attached to the bottom of this advert before applying.

This is a fixed term position for 12 months.

To apply for this role please follow the ‘Apply Now’ button above. When completing your application be sure to address how you meet all the criteria in the person specification drawing on any relevant work/life experience, education or personal interests.

Interviews will be held in person and will be held within two weeks of the closing date.

For an informal discussion, please contact Nick Holder – Service Hub Manager on 07824 694904 or please email nick.holder@eastsussex.gov.uk

We offer a diverse range of benefits to help and support you during your employment. More information can be found on our benefits page.

I really like the hands-on approach of support work and knowing that I’m making a difference. Kayleigh, Team Leader