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- Tasks: Assist customers, answer enquiries, and support library events while maintaining service provision.
- Company: Join a community-focused library that values learning and customer service.
- Benefits: Flexible hours, travel costs covered, and full training provided.
- Why this job: Make a difference in your community while gaining valuable experience.
- Qualifications: Customer service skills and a willingness to learn are essential.
- Other info: Work Saturdays with opportunities for growth and development.
Do you have a passion for customer service and a keenness to learn about our libraries? If so, we would like to hear from you! The modern library is more than an opportunity to borrow a free book. We are open to all members of the community, who visit our libraries with a wide range of needs such as getting online, job-seeking, health and well-being, and national and local information. We also work in partnership with a number of different organisations, some based in our buildings and others visiting to hold sessions.
As a Library Assistant, your duties will include staffing the customer counter, answering a wide range of enquiries, and maintaining our service provision. You will perform routine tasks such as answering phone calls, issuing items to customers, cash handling, and organising files. You will also be required to support library events, such as children’s events over the summer, and weekly events, such as Rhymetimes and Storytimes.
Key to the Library Assistant role is being able to signpost people to what they are seeking. Knowledge and experience of working in a library is not essential as full training will be provided. The ability to be flexible is essential, as you will be required to work at other libraries in East Sussex, for which travel costs from your base are covered.
We are looking for candidates who:
- Have customer service and communication skills
- Have ICT skills and an interest in further development
- Work well in a team
- Are self-motivated
- Can undertake manual handling tasks
- Are willing to learn and undertake training as required
Work rota: Saturdays: 9:30am - 4pm
To apply for the role, please click the apply now button and upload your CV with a cover letter. We will be using your cover letter to shortlist, so please be sure to address how you meet all of the essential criteria listed in the job description. You may draw upon any relevant work/life experience, education, or personal interests to do so. Your cover letter should be no more than 2000 words long and must also describe how you would travel to other libraries when required. These will primarily be in Lewes, Newhaven, and Seaford.
In-person interviews will be held at Peacehaven Library within 3 weeks of the closing date. For an informal discussion, please contact Emily Warwick, Assistant Library Manager on 07786 171424.
We offer a diverse range of benefits to help and support you during your employment. More information can be found on our benefits page.
For work that makes a difference, choose East Sussex!
Saturday Library Assistant in Peacehaven employer: East Sussex County Council
Contact Detail:
East Sussex County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Saturday Library Assistant in Peacehaven
✨Tip Number 1
Get to know the library's services and community needs. Familiarise yourself with what they offer, from job-seeking support to children's events. This will help you stand out during interviews by showing your genuine interest in their mission.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might encounter at the library and how you'd handle them. Being able to demonstrate your communication skills and problem-solving abilities can really impress the interviewers.
✨Tip Number 3
Don’t forget to highlight your flexibility! Since you'll be working across different libraries, share any past experiences where you've adapted to new environments or tasks. This shows you're ready to jump in wherever needed.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, make sure your cover letter is tailored to the role, addressing all the essential criteria. We want to see how you fit into our library family!
We think you need these skills to ace Saturday Library Assistant in Peacehaven
Some tips for your application 🫡
Tailor Your Cover Letter: Make sure to personalise your cover letter for the Library Assistant role. Highlight how your customer service skills and any relevant experiences align with what we’re looking for. This is your chance to show us why you’re the perfect fit!
Address the Essentials: Don’t forget to directly address the essential criteria listed in the job description. We want to see how you meet each point, so be specific and give examples from your work or life experience that demonstrate your skills.
Keep It Concise: While you have up to 2000 words, aim to be clear and concise. We appreciate well-structured applications that get straight to the point. Make every word count and keep it engaging!
Show Your Travel Plans: Since you’ll need to travel to other libraries, be sure to include how you plan to get there in your application. This shows us you’re thinking ahead and are ready to be flexible, which is key for this role!
How to prepare for a job interview at East Sussex County Council
✨Know Your Library Stuff
Familiarise yourself with the services and resources your local library offers. This will help you answer questions confidently and show your passion for customer service during the interview.
✨Show Off Your Communication Skills
Prepare examples of how you've successfully communicated with customers or worked in a team. Think about times when you helped someone find information or resolved an issue, as this will highlight your suitability for the role.
✨Flexibility is Key
Be ready to discuss your availability and willingness to travel to different libraries. Mention any previous experiences where you adapted to new environments or took on varied tasks, as this will demonstrate your flexibility.
✨Craft a Compelling Cover Letter
Your cover letter is crucial! Make sure it addresses all the essential criteria listed in the job description. Use it to showcase your relevant experiences and explain how you would manage travel to other libraries.
