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- Tasks: Assist customers, answer enquiries, and support library events.
- Company: Join a community-focused library that supports diverse needs.
- Benefits: Enjoy flexible hours, travel cost coverage, and full training.
- Why this job: Make a positive impact while developing your skills in a supportive environment.
- Qualifications: Customer service skills and a willingness to learn are essential.
- Other info: Work across various libraries in East Sussex with covered travel costs.
If you have a passion for customer service and a keenness to learn about our libraries, we would like to hear from you! The modern library is more than an opportunity to borrow a free book. We are open to all members of the community, who visit our libraries with a wide range of needs such as getting online, job-seeking, health and well-being, and national and local information. We also work in partnership with a number of different organisations, some based in our buildings and others visiting to hold sessions.
As a Library Assistant, your duties will include staffing the customer counter, answering a wide range of enquiries, and maintaining our service provision. You will perform routine tasks such as answering phone calls, issuing items to customers, cash handling, and organising files. You will also be required to support library events, such as children’s events over the summer, and weekly events, such as Rhymetimes and Storytimes.
Key to the Library Assistant role is being able to signpost people to what they are seeking. Knowledge and experience of working in a library is not essential as full training will be provided. The ability to be flexible is essential, as you will be required to work at other libraries in East Sussex, for which travel costs from your base are covered.
We are looking for candidates who:
- Have customer service and communication skills
- Have ICT skills and an interest in further development
- Work well in a team
- Are self-motivated
- Can undertake manual handling tasks
- Are willing to learn and undertake training as required
Work rota:
- Week 1: Mon 1.30pm – 5pm, Tues 10am – 5pm, Weds 9.30am – 1pm, Fri 10am – 5pm
- Week 2: Mon 1.30pm – 5pm, Tues 10am – 5pm, Weds 9.30am – 1pm, Fri 9.30am – 5pm
As part of the recruitment process, shortlisted applicants may be contacted for a telephone interview. If successful at this stage, in-person interviews will be confirmed within two weeks of the closing date and will take place at Seaford Library. As a Library Assistant, you will be part of a valued service supporting your local community.
We offer a diverse range of benefits to help and support you during your employment. More information can be found on our benefits page.
For an informal discussion, please contact Zoe Jones, Library Manager, on 07703 453688.
Library Assistant - Seaford employer: East Sussex County Council
Contact Detail:
East Sussex County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Library Assistant - Seaford
✨Tip Number 1
Familiarise yourself with the services offered by the library and the community it serves. Understanding the needs of library users will help you demonstrate your customer service skills during the interview.
✨Tip Number 2
Reach out to current or former library staff to gain insights into their experiences. This can provide you with valuable information about the role and help you prepare for potential questions in the interview.
✨Tip Number 3
Be ready to discuss your flexibility and willingness to travel to different libraries. Highlight any previous experiences where you've adapted to new environments or taken on varied responsibilities.
✨Tip Number 4
Prepare to showcase your ICT skills, as they are essential for this role. Think of examples where you've used technology effectively in a customer service setting, and be ready to share them.
We think you need these skills to ace Library Assistant - Seaford
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Library Assistant position. Make a note of how your experiences align with these requirements.
Tailor Your Application: When writing your application, specifically address how you meet each criterion in the person specification. Use examples from your work or life experience that demonstrate your customer service skills, communication abilities, and willingness to learn.
Travel Considerations: Clearly describe how you would manage travel to other libraries when required. This shows your flexibility and readiness to meet the job's demands.
Proofread Your Application: Before submitting, take the time to proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at East Sussex County Council
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping others during the interview. Share any relevant experiences where you've provided excellent customer service, as this is a key aspect of the Library Assistant role.
✨Demonstrate Flexibility and Adaptability
Since the job requires working at different libraries, highlight your willingness to travel and adapt to various environments. You could mention any past experiences where you successfully adjusted to new situations or locations.
✨Prepare for Common Library Enquiries
Familiarise yourself with common questions library users might have, such as how to access online resources or find specific information. This will show your proactive approach and readiness to assist patrons effectively.
✨Discuss Your ICT Skills
As the role involves using technology, be prepared to talk about your ICT skills. Mention any software or systems you are familiar with, and express your eagerness to learn more during training.
