Triage Officer – Employment & Skills in Lewes

Are you passionate about helping people to overcome barriers and take their next step towards employment?

If so, you could be the perfect fit for our Triage Officer role in the Employment and Skills team at East Sussex County Council.

As a Triage Officer, you’ll be the first point of contact for enquiries, completing initial assessments, managing referrals, updating key systems, and working closely with partners and participants to allocate them to the right service. You’ll help keep processes running smoothly while maintaining excellent communication and accurate records.

The role is fixed term until 31 March 2029.

We are looking for candidates who:

• Can manage and organise varied workloads, working confidently to short deadlines.
• Communicate clearly and effectively with a wide range of people.
• Provide excellent customer service with empathy and professionalism.
• Have strong IT skills, including Microsoft 365 and database systems.
• Understand data protection and maintain confidentiality at all times.

Please download the Job Description and Person Specification for more information.
To apply for this role, please follow the ‘Apply Now’ button above and upload your CV and a Supporting Statement. We will be using your Supporting Statement to shortlist so please be sure to address how you meet all the criteria in the person specification, drawing on any relevant work/life experience, education, or personal interests.
For guidance on how to write an application see our how to apply page and our statement on the use of AI.
Interviews will take place in person at County Hall, Lewes on Monday 20 July 2026. If you are unavailable on this date let us know and we may be able to schedule an alternative date to interview you.
Candidates who meet certain criteria are given priority when we shortlist. See our priority status page for details.
As a Triage Officer, you’ll be at the heart of programmes that changes lives. You’ll guide people facing significant barriers toward meaningful employment, working in a supportive, forward‑thinking team that values innovation, partnership working, and making a real difference to East Sussex communities every day.
We offer a diverse range of benefits to help and support you during your employment. More information can be found on our benefits page.

For an informal discussion about this opportunity contact Louise Donegan, Participant Engagement Coordinator, at louise.donegan@eastsussex.gov.uk to request an MS teams call or phone call.
"I’ve worked with the council for over 10 years, and I stay here because I find it really rewarding. I know that I’m making a difference". - Joe, Information Analyst

For work that makes a difference, choose East Sussex.