Then join East Sussex County Council's Adult Social Care Complaints and Feedback Team, where you'll help turn feedback into action, improve services for residents, and support the delivery of fair, effective and accountable Adult Social Care services.
We are seeking an experienced and motivated Senior Complaints Officer and Duty Manager to support triage, complaint resolution and Member enquiries within Adult Social Care and Health.
As an integral member of the team you will resolve concerns presenting to our duty team, manage a varied complaints caseload, provide expert advice, and identify themes and learning from complaints to support service improvements.
- have experience managing complex complaints, investigations or enquiries.
- have effective communication skills and strong analytical and report-writing abilities.
- are able to manage competing priorities and deadlines.
- have knowledge of Adult Social Care services and complaints processes.
- have strong IT skills, including in Microsoft 365, and experience of using case management systems
To apply for this role, please follow the ‘Apply Now’ button above and upload your CV and a Supporting Statement. We will be using your Supporting Statement to shortlist so please be sure to address how you meet all the criteria in the person specification, drawing on any relevant work/life experience, education, or personal interests and include why you are interested in the role.
This post provides an opportunity to work with a range of stakeholders to ensure the resolution of complaints and concerns and that leaning is used to support the ongoing delivery of excellent services to residents.
Vocational Training through Apprenticeships is now available to our staff, ranging from entry level to degree level qualifications. You can talk to the hiring manager and the apprenticeship team about what qualifications would be relevant to you and this job role, and if it is possible to support you in apprenticeship training.
If you're passionate about excellent customer service, resolving complex issues and improving outcomes for residents, we'd love to hear from you.
Contact Details:
East Sussex County Council Recruitment Team
