At a Glance
- Tasks: Oversee payments and support the team in a customer-focused environment.
- Company: Join a supportive team within East Sussex County Council.
- Benefits: Flexible working, diverse benefits, and a commitment to your growth.
- Other info: Enjoy a hybrid work model with opportunities for personal development.
- Why this job: Make a real difference by ensuring timely payments for vital services.
- Qualifications: Strong communication skills and attention to detail required.
Do you enjoy working in a customer centred environment? If so, apply now! This role sits within the Accounts Receivable and Procure to pay team who are part of the Business Administration Service and who are responsible for the raising of all customer invoices and the payment of suppliers for goods, works and services. As a Payments Officer, you will be responsible for overseeing payments for both Adult Social Care and Foster Carers/Agencies, deal with queries internally and externally, support the Payments Assistants and the Team Leader.
Our goals within the Controcc Payments Team are to make sure payments are correct and paid on time, support providers/Foster Carers and Agencies, resolve queries quickly liaising with colleagues in other departments and improve reporting, data and guidance.
We are looking for candidates who:
- Can communicate effectively
- Has Microsoft Office skills
- Has a high standard of attention to detail
- Has real passion for delivering customer service in a fast-paced, deadline driven environment
- The ability to remain calm under pressure whilst working to tight deadlines within a team environment
If this sounds like the job for you then we can offer you a flexible and agile working pattern with a hybrid of office and home working within a committed team.
To apply for this role, please follow the ‘Apply Now’ button above and upload your CV and a Supporting Statement. We will be using your Supporting Statement to shortlist so please be sure to address how you meet all the criteria in the person specification, drawing on any relevant work/life experience, education, or personal interests.
For guidance on how to write an application see our how to apply page and our statement on the use of AI. Interviews will be conducted in person at County Hall in Lewes, dates to be confirmed, week commencing 8 June 2026. Candidates who meet certain criteria are given priority when we shortlist.
To arrange an informal discussion or if you have any questions about the role please contact: Kay Stevenson, Controcc Payments Team Leader - kay.stevenson@eastsussex.gov.uk (email to request a phone call).
We offer a diverse range of benefits to help and support you during your employment. More information can be found on our benefits page.
For collaboration, not competition. Choose East Sussex!
Payments Officer in Lewes employer: East Sussex County Council
As a Payments Officer with East Sussex County Council, you will thrive in a supportive and customer-focused environment that values teamwork and effective communication. Enjoy the flexibility of hybrid working while contributing to meaningful services for the community, with ample opportunities for professional growth and development within a diverse and inclusive workplace. Join us in making a difference and experience the unique advantages of working in beautiful East Sussex.
StudySmarter Expert Advice🤫
We think this is how you could land Payments Officer in Lewes
✨Tip Number 1
Get to know the company! Research East Sussex and their values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. Since this role is all about customer service, make sure you can clearly articulate your thoughts and experiences. Role-play with a friend or use online resources to boost your confidence.
✨Tip Number 3
Prepare for those tricky questions! Think about how you've handled pressure and tight deadlines in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and impress the interviewers.
✨Tip Number 4
Don't forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Payments Officer in Lewes
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Payments Officer role. Highlight your experience in customer service and any relevant skills, like Microsoft Office proficiency. We want to see how you fit into our team!
Craft a Strong Supporting Statement:Your Supporting Statement is key! Address each criterion in the person specification and share examples from your work or life that demonstrate your skills. This is your chance to shine, so make it count!
Show Your Passion for Customer Service:We love candidates who are passionate about delivering great customer service. Share specific instances where you've gone above and beyond to help customers, especially in fast-paced environments.
Follow Our Application Process:To apply, hit that ‘Apply Now’ button on our website! It’s super easy, and we’ll be looking out for your application. Don’t forget to check out our how to apply page for extra tips!
How to prepare for a job interview at East Sussex County Council
✨Know Your Stuff
Before the interview, make sure you understand the role of a Payments Officer. Familiarise yourself with the Accounts Receivable and Procure to Pay processes. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about customer service, think of specific examples from your past experiences where you've excelled in this area. Be ready to discuss how you handled queries or resolved issues, especially in a fast-paced environment.
✨Demonstrate Attention to Detail
Highlight your attention to detail by discussing any relevant experiences where accuracy was crucial. You might want to mention how you ensure invoices are correct or how you manage data effectively, as this is key for the Payments Officer role.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the challenges they face, or how success is measured in the role. This shows your enthusiasm and helps you determine if the company is the right fit for you.
