Registrar - Eastbourne

Do you enjoy helping people, managing information accurately and working with systems and processes that really matter? Then join East Sussex Registration, where your customer service, attention to detail and ICT skills will help deliver vital services that residents rely on every day.

As a Registrar, you will provide an essential public service through customer care, accurate data management and professional administration. You'll meet customers face-to-face, by telephone and online, gathering information, maintaining legal records, processing documentation and using specialist systems to ensure high levels of accuracy and compliance.

Working in a busy team environment, you'll balance competing priorities, solve problems, respond to enquiries and contribute to continuous service improvements while delivering a professional and efficient experience for every customer.

One permanent full-time position (37 hours per week) is available and based at Eastbourne Register Office. This is a fully office-based, customer-facing role and is not suitable for home working. As part of a countywide Registration Service, you may be required to work from any of our registration offices across East Sussex to meet service needs.

We are looking for candidates who:

• Have a strong customer service ethos and experience of delivering service to a wide range of customers.
• Have developed ICT skills, including ability of accurately inputting, checking and maintaining computer-based records and data.
• Can communicate confidently and professionally with customers, colleagues and stakeholders, both verbally and in writing.
• Are organised, able to manage competing priorities and meet deadlines in a busy environment.
• Have attention to detail, with the ability to analyse information, maintain accurate records and follow procedures consistently.

Please download the job description and person specification for more information.

We warmly welcome applications from all sections of the community. We are working towards recruiting a workforce that reflects our community, because we recognise the value of diverse perspective and experiences.

This role offers the opportunity to develop specialist expertise in legal registration processes while working in a modern, technology-enabled service. You'll gain experience using specialist systems, managing statutory records, interpreting legislation and delivering high-quality customer service within a supportive team environment. You'll also have opportunities to contribute to service improvements and develop valuable administrative, analytical and process management skills.