At a Glance
- Tasks: Support individuals through sensitive financial conversations and manage care contributions.
- Company: Join a compassionate team dedicated to making a difference in people's lives.
- Benefits: Hybrid working, vocational training, and a diverse range of employee benefits.
- Other info: Opportunities for career growth and professional development available.
- Why this job: Make a real impact by helping others navigate their financial responsibilities.
- Qualifications: Strong communication skills and knowledge of debt recovery processes.
Are you looking for a role where respect and understanding matters and could you support people through sensitive financial conversations to help them manage contributions for care and support? If the answer is yes, we'd love to hear from you!
The Revenue Team plays a key role in supporting people to understand and manage their contributions towards the cost of their care. We work with people to ensure care charges are affordable and provide support, so non-payment of contributions is managed appropriately, and vital services remain sustainable.
You will be responsible for carrying out detailed assessments and reviews, helping to ensure that care charges are fair and manageable. You will support revenue recovery and debt resolution, working sensitively with individuals to reach practical and realistic outcomes.
The role involves working alongside people who receive Adult Social Care services, this will include visiting people in their own home; you will need to be able to meet the countywide travel requirements of the role.
You will work closely with Adult Social Care & Health colleagues to achieve best outcomes for people, providing detailed advice and guidance to people, partner organisations and others on revenue processes, debt recovery and the Care Act.
We are looking for candidates that can:
- Provide effective customer service, providing clear and succinct advice, responding appropriately to customers’ needs
- Communicate effectively with a range of people in a clear, concise and accurate manner
- Demonstrate knowledge of debt recovery processes, money advice services, budgeting and financial and account procedures
- Plan and organise a varied workload for self and others, working to short deadlines. Adapt to changing demands and work practices and meet tight deadlines
To apply for this role, please follow the ‘Apply Now’ button above and upload your CV and a Supporting Statement. We will be using your Supporting Statement to shortlist so please be sure to address how you meet all the criteria in the person specification, drawing on any relevant work/life experience, education, or personal interests.
Interviews will be held in person at our Eastbourne office on Wednesday 17 June 2026. Shortlisted candidates will be contacted after the advertisement closing date and will be invited to select an interview time. If you are unavailable on these dates let us know and we may be able to schedule an alternative date to interview you.
Candidates who meet certain criteria are given priority when we shortlist. We offer hybrid working for this role, under our current arrangements you will need to attend our office in Eastbourne a minimum of one day a week - please note this is open to change. On other days you will be visiting people we support or working from home, you will need an appropriate space to be able to work effectively – a hybrid working kit will be provided.
During your training and induction period you will need to attend the office daily initially, so we can give you the best support and learning opportunities.
We offer a diverse range of benefits to help and support you during your employment. Vocational Training through Apprenticeships is now available to our staff, ranging from entry level to degree level qualifications. You can talk to the hiring manager and the apprenticeship team about what qualifications would be relevant to you and this job role, and if it is possible to support you in apprenticeship training.
For an informal discussion about this opportunity contact Leah Phillips, Team Manager, leah.phillips@eastsussex.gov.uk to request a MS teams call or phone call.
For a team that supports me, choose East Sussex!
Financial Assessment Revenue Officer in Eastbourne employer: East Sussex County Council
At East Sussex, we pride ourselves on being an excellent employer that values respect and understanding in the workplace. Our supportive work culture fosters employee growth through vocational training and apprenticeship opportunities, ensuring that you can develop your skills while making a meaningful impact in the community. With hybrid working arrangements and a commitment to providing comprehensive benefits, we create an environment where you can thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Financial Assessment Revenue Officer in Eastbourne
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on East Sussex and their values. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves sensitive conversations, it’s crucial to demonstrate your ability to communicate clearly and empathetically. Role-play with a friend or family member to get comfortable with discussing financial topics.
✨Tip Number 3
Prepare examples from your past experiences! Think of specific situations where you've successfully managed similar challenges, like debt recovery or providing customer service. This will help you stand out during the interview.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Financial Assessment Revenue Officer in Eastbourne
Some tips for your application 🫡
Tailor Your Supporting Statement:Make sure to customise your Supporting Statement to highlight how you meet the criteria in the person specification. Use specific examples from your work or life experience that showcase your skills in customer service and financial assessment.
Be Clear and Concise:When writing your application, keep it clear and to the point. We want to see your communication skills shine through, so avoid jargon and make sure your points are easy to understand. Remember, clarity is key!
Show Your Understanding of the Role:Demonstrate your knowledge of debt recovery processes and financial advice services in your application. This shows us that you’re not just interested in the role, but that you also understand the impact of your work on people's lives.
Apply Through Our Website:Don’t forget to hit that ‘Apply Now’ button on our website! It’s the easiest way for us to receive your CV and Supporting Statement, and we can’t wait to see what you bring to the table.
How to prepare for a job interview at East Sussex County Council
✨Know Your Stuff
Make sure you brush up on your knowledge of debt recovery processes and financial advice services. Being able to discuss these topics confidently will show that you're serious about the role and understand the challenges faced by individuals in sensitive financial situations.
✨Practice Empathy
Since this role involves having sensitive conversations, practice how you would approach these discussions. Think about how to communicate clearly and compassionately, ensuring that you can support individuals in managing their contributions without adding to their stress.
✨Showcase Your Organisational Skills
Be prepared to talk about how you manage a varied workload and meet tight deadlines. Have examples ready that demonstrate your ability to plan and organise effectively, especially in high-pressure situations. This will highlight your suitability for the role.
✨Tailor Your Supporting Statement
When writing your Supporting Statement, make sure to directly address the criteria in the person specification. Use specific examples from your work or life experience that showcase your skills and how they relate to the job. This is your chance to shine!
