At a Glance
- Tasks: Support Facilities Management services and ensure a smooth running environment.
- Company: Join a modern, innovative team focused on customer service.
- Benefits: Diverse benefits, vocational training, and opportunities for career development.
- Other info: Flexible interview options and support for apprenticeship training available.
- Why this job: Gain hands-on experience in a dynamic role with varied responsibilities.
- Qualifications: SIA licence preferred; strong communication and IT skills required.
Are you ready to be part of a modern, innovative, and customer-focused Facilities Management team? We are looking for a Facilities Assistant to support the delivery of Facilities Management services at one of our corporate hubs in Eastbourne. In this exciting and varied role, you will act as the first point of contact for Facilities Management enquiries within a fast-paced, supportive team. This front-of-house, customer-facing position involves providing a professional welcome to staff, visitors, and contractors, helping to ensure the smooth day-to-day running of the building. No two days will be the same.
This varied and hands-on role will involve supporting the day-to-day running of the site, helping to ensure a safe, secure and well-maintained working environment for staff and visitors. Responsibilities will include:
- Carrying out routine premises inspections
- Reporting maintenance issues
- Liaising with contractors
- Providing reception cover when needed
- Assisting with deliveries and post
The role will also involve undertaking basic handyperson duties including minor repairs, furniture moves and office moves, supporting wider Facilities colleagues and occasionally working at other corporate hub locations when required. This is an excellent opportunity for someone looking to develop their experience within Facilities Management, offering a broad range of responsibilities and exposure to different aspects of site operations and customer service.
We are looking for candidates who:
- Have a Security Industry Authority (SIA) licence or willingness to undertake and obtain
- Are a team player
- Have communication and interpersonal skills with a commitment to customer care
- Have IT skills and the ability to use spreadsheets
- Have the ability to meet the travelling requirements of the role
To apply for this role, please follow the ‘Apply Now’ button above and upload your CV and a Supporting Statement. We will be using your Supporting Statement to shortlist so please be sure to address how you meet all the criteria in the person specification, drawing on any relevant work/life experience, education, or personal interests.
Interviews will take place via Microsoft Teams unless you request an in-person interview. Interviews will be taking place within 14 days of the closure of the advert, depending on the number of applicants. If you are unavailable on these dates let us know and we may be able to schedule an alternative date to interview you.
Candidates who meet certain criteria are given priority when we shortlist. We offer a diverse range of benefits to help and support you during your employment. More information can be found on our benefits page. Vocational Training through Apprenticeships is now available to our staff, ranging from entry level to degree level qualifications.
For work that makes a difference, choose East Sussex!
Facilities Assistant in Eastbourne employer: East Sussex County Council
Join a dynamic and innovative Facilities Management team in Eastbourne, where you will play a vital role in ensuring a welcoming and well-maintained environment for staff and visitors. With a strong focus on employee development, we offer vocational training through apprenticeships and a supportive work culture that values teamwork and customer care. Experience a varied role with opportunities for growth and the chance to make a meaningful impact in your community.
StudySmarter Expert Advice🤫
We think this is how you could land Facilities Assistant in Eastbourne
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the organisation. Check out their website and social media to see what they're all about. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Grab a friend or family member and do some mock interviews. Focus on common questions for Facilities Assistants, like how you handle customer enquiries or manage multiple tasks. The more comfortable you are, the better you'll perform when it counts!
✨Tip Number 3
Show off your skills! When you're in the interview, don’t just talk about your experience—give specific examples of how you've used your skills in past roles. Whether it's handling maintenance issues or providing excellent customer service, real-life stories make a stronger impact.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and gives you another chance to reiterate why you're the perfect fit. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Facilities Assistant in Eastbourne
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Facilities Assistant role. Highlight any relevant experience, especially in customer service and facilities management, so we can see how you fit into our team.
Craft a Strong Supporting Statement:Your Supporting Statement is key! Address each criterion in the person specification and share examples from your work or life that showcase your skills and commitment to customer care.
Show Off Your Team Spirit:We love team players! In your application, mention times when you've worked well in a team or supported colleagues. This will help us see how you can contribute to our supportive environment.
Follow the Application Process:Don’t forget to apply through our website! Click the ‘Apply Now’ button, upload your CV and Supporting Statement, and make sure everything is polished before hitting send. We can't wait to hear from you!
How to prepare for a job interview at East Sussex County Council
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Facilities Assistant role. Familiarise yourself with the responsibilities mentioned in the job description, like routine inspections and customer service. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is customer-facing, be prepared to discuss your previous experiences in customer service. Think of specific examples where you provided excellent service or resolved issues effectively. This will demonstrate your commitment to customer care, which is crucial for this position.
✨Prepare for Practical Scenarios
Expect some situational questions during the interview. They might ask how you'd handle a maintenance issue or a difficult visitor. Practise your responses to these scenarios, focusing on your problem-solving skills and teamwork. This will help you stand out as a proactive candidate.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what a typical day looks like. This shows your enthusiasm for the role and helps you gauge if the company culture aligns with your values.
