Do you enjoy helping people, managing information accurately and working with systems and processes that really matter? Then join East Sussex Registration, where your customer service, attention to detail and ICT skills will help deliver vital services that residents rely on every day.
As a Registrar, you will provide an essential public service through customer care, accurate data management and professional administration. You'll meet customers face-to-face, by telephone and online, gathering information, maintaining legal records, processing documentation and using specialist systems to ensure high levels of accuracy and compliance.
Working in a busy team environment, you'll balance competing priorities, solve problems, respond to enquiries and contribute to continuous service improvements while delivering a professional and efficient experience for every customer.
One permanent full-time position (37 hours per week) is available and based at Crowborough Register Office. This is a fully office-based, customer-facing role and is not suitable for home working. As part of a countywide Registration Service, you may be required to work from any of our registration offices across East Sussex to meet service needs.
We are looking for candidates who:
- Have a strong customer service ethos and experience of delivering service to a wide range of customers.
- Have developed ICT skills, including ability of accurately inputting, checking and maintaining computer-based records and data.
- Can communicate confidently and professionally with customers, colleagues and stakeholders, both verbally and in writing.
- Are organised, able to manage competing priorities and meet deadlines in a busy environment.
- Have attention to detail, with the ability to analyse information, maintain accurate records and follow procedures consistently.
Please download the job description and person specification for more information.
We warmly welcome applications from all sections of the community. We are working towards recruiting a workforce that reflects our community, because we recognise the value of diverse perspective and experiences.
To apply for this role, please follow the ‘Apply Now’ button above and upload your CV and a Supporting Statement. We will be using your Supporting Statement to shortlist so please be sure to address how you meet all the criteria in the person specification, drawing on any relevant work/life experience, education, or personal interests.
For guidance on how to write an application see our how to apply page and our statement on the use of AI.
Interviews will take place in person at Crowborough Register Office. Interviews will be taking place on Wednesday 30 September 2026. If you are unavailable on these dates let us know and we may be able to schedule an alternative date to interview you.
Candidates who meet certain criteria are given priority when we shortlist. See our priority status page for details.
This role offers the opportunity to develop specialist expertise in legal registration processes while working in a modern, technology-enabled service. You'll gain experience using specialist systems, managing statutory records, interpreting legislation and delivering high-quality customer service within a supportive team environment. You'll also have opportunities to contribute to service improvements and develop valuable administrative, analytical and process management skills.
We offer a diverse range of benefits to help and support you during your employment. More information can be found on our benefits page.
Vocational Training through Apprenticeships is now available to our staff, ranging from entry level to degree level qualifications. You can talk to the hiring manager and the apprenticeship team about what qualifications would be relevant to you and this job role, and if it is possible to support you in apprenticeship training.
For an informal discussion about this opportunity contact Phil White, Life Events Team Leader at Phil.White@eastsussex.gov.uk to request a MS teams call or phone call.
Choose East Sussex!
Contact Details:
East Sussex County Council Recruitment Team
