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- Tasks: Lead and inspire the Blue Badge Team to enhance service delivery and customer satisfaction.
- Company: Join a forward-thinking council dedicated to improving mobility services for those in need.
- Benefits: Enjoy diverse benefits, including support during employment and opportunities for professional growth.
- Why this job: Be part of a transformative journey that makes a real difference in people's lives.
- Qualifications: Proven leadership experience and a passion for customer service are essential.
- Other info: Interviews will be conducted via Teams, including a short presentation.
Are you an experienced manager looking for a new challenge where you will help to transform service delivery of the Blue Badge Team? If so, this could be the role for you.
We are looking for a dynamic and creative manager to help shape and implement technological and customer service improvements in the Blue Badge team. The team provide a vital service to ensure those applicants with severe mobility problems who meet the Department for Transport criteria are issued with a Blue Badge promptly, to enable them to park near to the places they are visiting.
As the Team Manager you will:
- Manage, motivate and develop the Blue Badge Team;
- Be involved in the review and transformation of the service, identifying, implementing and improving processes;
- Represent the service and the Council at both internal and external meetings and forums;
- Ensure that you keep abreast of changes to legislation to meet our legal responsibilities;
- Manage resources effectively, including staffing and budgetary oversight within your service area.
To excel in this role you will bring:
- A proven track record in performance management and service planning.
- Strong leadership skills, to motivate, develop and shape the team and the service;
- A commitment to improving levels of customer service and satisfaction;
- Effective communication skills and the ability to engage with a variety of people.
To apply for this role, please follow the ‘Apply Now’ button above and upload your CV and a Cover Letter. We will be using your Cover Letter to shortlist so please be sure to address how you meet all the criteria in the person specification, drawing on any relevant work/life experience, education, or personal interests.
Please download the Job Description and Person Specification for further details.
Interviews will take place via Teams and will include a short presentation, the details will be provided to those invited to interview. The interview date will be confirmed shortly after the closing date.
We offer a diverse range of benefits to help and support you during your employment. More information can be found on our benefits page.
This is an exciting time to be joining the team as we are looking to transform the service to significantly reduce processing times and improve customer service for those in need of a Blue Badge.
For any queries regarding the role, please do contact Alison O’Shea (Operations Manager) via Alison.O’Shea@eastsussex.gov.uk or 07788 356411.
For a team that supports you.
Blue Badge Team Manager employer: East Sussex County Council
Contact Detail:
East Sussex County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Blue Badge Team Manager
✨Tip Number 1
Familiarise yourself with the current Blue Badge scheme and any recent changes in legislation. This knowledge will not only help you understand the service better but also demonstrate your commitment to staying updated, which is crucial for the role.
✨Tip Number 2
Prepare to discuss your leadership style and how you've successfully motivated teams in the past. Think of specific examples where you've improved team performance or customer satisfaction, as these will resonate well during the interview.
✨Tip Number 3
Research the latest technological advancements in service delivery that could be applied to the Blue Badge Team. Being able to suggest innovative solutions during your interview will show that you're proactive and forward-thinking.
✨Tip Number 4
Practice your presentation skills, as you'll need to deliver a short presentation during the interview. Focus on clarity and engagement, and consider how you can effectively communicate your ideas to a diverse audience.
We think you need these skills to ace Blue Badge Team Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Blue Badge Team Manager position. Make notes on how your experience aligns with the key duties outlined.
Tailor Your Cover Letter: Craft a personalised cover letter that specifically addresses how you meet the criteria in the person specification. Use examples from your work or life experience to demonstrate your leadership skills and commitment to customer service.
Highlight Relevant Experience: In your CV, emphasise your proven track record in performance management and service planning. Include specific achievements that showcase your ability to motivate and develop teams, as well as any relevant technological improvements you've implemented.
Prepare for the Interview: Once you submit your application, start preparing for the interview. Familiarise yourself with potential questions related to team management and customer service improvements, and practice your presentation skills, as a short presentation will be part of the interview process.
How to prepare for a job interview at East Sussex County Council
✨Showcase Your Leadership Skills
As a Blue Badge Team Manager, strong leadership is crucial. Be prepared to discuss your previous experiences in managing teams, motivating staff, and how you've successfully developed team members in the past.
✨Demonstrate Your Understanding of Service Improvement
The role involves transforming service delivery. Highlight any past experiences where you've identified and implemented process improvements, especially in customer service settings. Use specific examples to illustrate your impact.
✨Prepare for the Presentation
Since the interview includes a short presentation, ensure you understand the key points you want to convey. Practice delivering your presentation clearly and confidently, focusing on how you would approach the transformation of the Blue Badge service.
✨Familiarise Yourself with Relevant Legislation
Keeping abreast of changes in legislation is vital for this role. Research current laws related to Blue Badges and be ready to discuss how these might affect service delivery and compliance during your interview.
