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- Tasks: Assist visitors and provide top-notch customer service at The Keep's archive.
- Company: Join a collaborative team preserving history at a state-of-the-art facility in partnership with local councils and the university.
- Benefits: Enjoy flexible hours, diverse benefits, and a supportive work environment.
- Why this job: Perfect for history buffs who love helping others and want to make an impact in research.
- Qualifications: Must be a good communicator, self-motivated, and physically fit to handle documents.
- Other info: Work 16 hours weekly on Wednesdays, Thursdays, and Saturdays; interviews on April 3, 2025.
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Are you committed to delivering high quality customer service?
In the Archives Team we care for, preserve and develop archive collections. We provide a state-of-the-art purpose-built archive facility based at \’The Keep\’, a partnership between East Sussex County Council, Brighton & Hove City Council and the University of Sussex. We seek to provide an environment where research and discovery can be enjoyed, and to preserve the documents held in the archive for current and future users.
Archive Services are seeking to recruit an Archives Assistant to work as part of the Public Service Team at The Keep. This post will work with colleagues and partners to ensure that a high-quality customer service provision is delivered both on site and to remote customers. Archive assistants support visitors to The Keep in the public research areas, and fulfil reprographics services. Archives Assistants are also responsible for retrieving documents from the repositories and therefore will need to be physically fit in addition to having good communication skills.
The role will be 16 hours per week on Wednesday, Thursday and Saturday.
We are looking for candidates who:
- Have an interest in customer service and can deliver this to a high standard
- Are good communicators
- Are able to learn The Keep’s archive management system
- Are self-motivated and can enthuse and inspire others in their teams
- Are able to retrieve and move boxes of documents around the site
To apply for this role please follow the ‘Apply Now’ button above. When completing your application be sure to address how you meet all the criteria in the person specification drawing on any relevant work/life experience, education or personal interests.
Interviews will take place in person at \’The Keep\’ on Thursday 03 April 2025.
This is an ideal role for someone with a keen interest in history and research, who also enjoys working with people and delivering excellent customer service,
We offer a diverse range of benefits to help and support you during your employment. More information can be found on our benefits page.
For an informal discussion, please contact Peter Gurr, Public Service and Building Manager, 07522 618507.
Archives Assistant employer: East Sussex County Council
Contact Detail:
East Sussex County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Archives Assistant
✨Tip Number 1
Make sure to familiarize yourself with The Keep's archive management system before the interview. Understanding how it works will not only help you during the application process but also show your genuine interest in the role.
✨Tip Number 2
Highlight any previous experience you have in customer service, especially in a research or archival setting. Be ready to share specific examples of how you've delivered high-quality service in the past.
✨Tip Number 3
Since the role requires physical fitness for moving boxes, consider mentioning any relevant experiences that demonstrate your ability to handle physical tasks. This could include previous jobs, volunteer work, or even personal projects.
✨Tip Number 4
Prepare thoughtful questions about the team and the work environment at The Keep. This shows your enthusiasm for the position and helps you assess if it's the right fit for you.
We think you need these skills to ace Archives Assistant
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description and understand the responsibilities of an Archives Assistant. Highlight your interest in customer service and how you can deliver it to a high standard.
Tailor Your Application: When writing your application, make sure to address how you meet all the criteria listed in the person specification. Use specific examples from your work or life experience that demonstrate your communication skills and ability to work with others.
Showcase Relevant Experience: Include any relevant education or personal interests that relate to history, research, or customer service. This will help to illustrate your passion for the role and your suitability for the position.
Proofread Your Application: Before submitting your application, carefully proofread it for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at East Sussex County Council
✨Show Your Passion for Customer Service
Make sure to express your commitment to delivering high-quality customer service. Share specific examples from your past experiences where you went above and beyond to assist customers.
✨Demonstrate Communication Skills
Since good communication is key in this role, prepare to discuss how you've effectively communicated with others in previous positions. Consider role-playing scenarios to showcase your ability to engage with visitors.
✨Familiarize Yourself with Archive Management Systems
Research The Keep’s archive management system beforehand. Being able to discuss your understanding or any relevant experience with similar systems will show your readiness to learn and adapt.
✨Highlight Your Interest in History and Research
This role is ideal for someone passionate about history. Be prepared to talk about your interests in historical research and how they align with the mission of The Keep.
