Sessional Call Centre Advisor in Hastings

Overview

Are you looking for a temporary role where you can make a real difference to students during an important stage of their education journey?

Do you want to join a friendly, supportive team and gain valuable experience within the Further Education sector?

We are seeking enthusiastic and customer‑focused Temporary Call Centre Advisors to support our busy student enrolment period from 19August2026 to 11September2026.

Based at our Hastings Campus, you will be part of a welcoming team, providing a professional and efficient service to prospective and current students, parents, carers and other stakeholders during one of the College's busiest times of the year.

Responsibilities

• Responding to inbound calls, emails and enquiries professionally and efficiently.
• Making outbound calls to prospective and current students where required.
• Providing information on courses, enrolment, timetables and College services.
• Updating student records and supporting administrative and enrolment activities.

Qualifications & Skills

• Excellent communication and customer service skills.
• Confidence speaking with a wide range of people over the telephone.
• Strong organisational skills with the ability to manage multiple tasks accurately.
• Good IT skills, including experience using Microsoft Office applications.
• Values & Inclusive Workplace

East Sussex College is a values‑driven Further Education college with over 1,300 colleagues and 5,500 students across campuses in Eastbourne, Hastings, Lewes, and Newhaven.

We offer a wide range of programmes including A Levels, T Levels, vocational courses, higher education, and adult learning.

Our ESC PROUD Values: Positivity - Respect - Opportunity - Unity - Diversity.

We are committed to safeguarding and promoting the welfare of children and young people.

All roles require enhanced DBS checks and eligibility to work in the UK.

We are also committed to making our recruitment process accessible for all candidates.

If you require adjustments or support to fully engage with any aspect of the process, please contact People Services at peopleservices@escg. ac. uk and we will be happy to facilitate reasonable adaptations.

At East Sussex College, we celebrate individuality and strive for an inclusive, equitable workplace.

We particularly welcome applications from underrepresented groups, including Black and minority ethnic communities, people with disabilities and LGBTQIA+ individuals.

Recruitment & Compensation

Please note: Applications may be shortlisted on a rolling basis, and we reserve the right to close the vacancy early if a suitable candidate is appointed.

We prefer to hire our people directly, but we do have a preferred supplier list for when we require additional support.

A competitive salary, training and support, a welcoming and supportive team environment, and the opportunity to gain valuable experience within the Further Education sector while contributing to a successful student enrolment experience.

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