At a Glance
- Tasks: Provide top-notch support to students and visitors, answering queries about courses and services.
- Company: Join the vibrant East Sussex College Group at the Eastbourne campus.
- Benefits: Flexible hours, competitive salary, and a supportive work environment.
- Other info: Perfect for students looking for part-time work during term-time.
- Why this job: Make a difference in students' lives while gaining valuable experience.
- Qualifications: Strong customer service skills and a friendly attitude.
The predicted salary is between 31500 - 38500 £ per year.
East Sussex College Group is recruiting for a front-line Reception role at the Eastbourne campus.
You will deliver a professional enquiry service to adult learners and visitors, sharing information about courses and support services.
Role requires handling in-person, email, and phone inquiries with a strong customer-service approach.
Hours are 9 per week across 38 weeks (term-time). Salary is £24,500 FTE, pro-rated for hours and weeks worked.
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Evening Receptionist - Student Support & Enquiries in Eastbourne employer: East Sussex College Group
Join our Hastings campus as a Quality Lead and be part of a dynamic team dedicated to delivering outstanding student experiences. We offer a supportive work culture that prioritises professional development, with access to funded teaching qualifications and a range of training courses to enhance your career growth. Enjoy a competitive salary, generous annual leave, and a commitment to equality, diversity, and inclusion, making this an excellent opportunity for those seeking meaningful and rewarding employment in the education sector.
StudySmarter Expert Advice🤫
We think this is how you could land Evening Receptionist - Student Support & Enquiries in Eastbourne
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like East Sussex College Group and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at East Sussex College Group and let us see your personality shine through!
We think you need these skills to ace Evening Receptionist - Student Support & Enquiries in Eastbourne
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and East Sussex College Group.
Get Familiar with Our Brand:Before applying, take some time to learn about East Sussex College Group and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at East Sussex College Group
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress East Sussex College Group.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which East Sussex College Group will surely appreciate.
