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- Tasks: Solve complex IT challenges and support digital transformation in education.
- Company: Join a forward-thinking college group with state-of-the-art facilities.
- Benefits: Competitive salary, excellent pension schemes, holiday package, gym access, and discounted spa treatments.
- Other info: Dynamic, friendly environment with great career growth opportunities.
- Why this job: Make a real impact on teaching and learning through innovative technology.
- Qualifications: MCSE qualification or equivalent and significant 3rd line IT support experience.
The predicted salary is between 44243 - 44243 £ per year.
College location: East Surrey College (Redhill) and John Ruskin College (Selsdon)
Salary: up to £44,243
Hours: Full time (37 hours/week) 08:45-17:00 Monday - Friday
Shape the Future of IT in Education
Are you a skilled IT professional ready to take your expertise to the next level? Do you thrive on solving complex technical challenges and making a real impact? We’ll look for an exceptional IT 3rd Line Support Engineer to join our forward-thinking team, someone who is passionate about technology, driven by innovation, and excited to play a key role in supporting digital transformation across our College Group.
This isn’t just another support role. You’ll be at the heart of our IT operations, driving improvements, influencing strategy, and ensuring the technology that powers teaching and learning runs seamlessly.
What You’ll Be Doing:
- Act as the escalation point for complex IT issues
- Troubleshoot and deliver long-term solutions
- Support and optimise on-prem and cloud environments
- Maintain secure, stable, high-performing systems
- Contribute to IT transformation, upgrades, and new technologies
- Support cybersecurity, patching, and compliance activities
The successful candidate must have:
- MCSE qualification or equivalent
- Computer based degree or equivalent in computer engineering or relevant field
- Significant experience in a 3rd line IT support or infrastructure support role
- 3rd line technical knowledge with excellent troubleshooting and problem-solving skills
- Experience working within an education environment is desirable
If this sounds like you and you will enjoy working in a forward thinking, friendly, fast paced, changing environment with state of the art facilities, we would love to hear from you. In return, we offer a competitive salary, as well as staff benefits such as a choice of two excellent pension schemes, a brilliant holiday package, free onsite parking and access to our fully equipped gym along with discounted in house Spa and Salon treatments.
IT 3rd Line Support Engineer in Redhill employer: East Surrey College
Contact Detail:
East Surrey College Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT 3rd Line Support Engineer in Redhill
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in education. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! Prepare a portfolio or a presentation that highlights your past projects and achievements. When you get the chance to meet potential employers, this will help you stand out from the crowd.
✨Tip Number 3
Ace the interview by doing your homework! Research the college's IT systems and think about how you can contribute to their digital transformation. Bring ideas to the table that show you're ready to make an impact.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace IT 3rd Line Support Engineer in Redhill
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the IT 3rd Line Support Engineer role. Highlight your troubleshooting expertise and any relevant qualifications like MCSE to grab our attention!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for technology and how you can contribute to our digital transformation. Be genuine and let us know why you want to join our team.
Showcase Relevant Experience: When detailing your work history, focus on your experience in 3rd line support and any roles within education. We love seeing how you've tackled complex IT challenges and made a difference in previous positions.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out!
How to prepare for a job interview at East Surrey College
✨Know Your Tech Inside Out
Make sure you brush up on your 3rd line support skills. Be ready to discuss specific technologies you've worked with, especially those relevant to the education sector. Prepare examples of complex issues you've resolved and how you approached them.
✨Show Your Passion for Education
Since this role is in an educational environment, demonstrate your enthusiasm for using technology to enhance learning. Share any experiences where you've contributed to digital transformation or supported educational initiatives.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that test your troubleshooting abilities. Practice articulating your thought process when diagnosing and resolving IT issues, focusing on how you ensure systems remain secure and high-performing.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the college's current IT projects or future technology plans. This shows your interest in the role and helps you gauge if it's the right fit for you.