At a Glance
- Tasks: Provide first-line IT support and troubleshoot tech issues for staff and students.
- Company: Join a dynamic IT team at East Surrey College and John Ruskin College.
- Benefits: Enjoy competitive salary, excellent pension schemes, holiday package, and gym access.
- Other info: Fast-paced environment with state-of-the-art facilities and opportunities for growth.
- Why this job: Make a real impact in education technology while working with modern IT platforms.
- Qualifications: Experience in IT support, strong communication skills, and familiarity with Microsoft 365.
The predicted salary is between 30000 - 40000 € per year.
College location: East Surrey College (Redhill) and John Ruskin College (Selsdon)
Hours: Full time (37 hours/week) 08:45-17:00 Monday - Friday
Are you passionate about technology, problem-solving, and helping people succeed? We’re looking for an enthusiastic and proactive IT Support Technician to join our dynamic IT team, providing exceptional 1st line support across the College Group. This is your chance to play a key role in supporting the digital systems that power teaching, learning, and administration every day. From Microsoft 365 and cloud technologies to device management through Intune, you’ll work with modern IT platforms while helping staff and students stay connected, productive, and supported. If you’re someone who embraces change, enjoys learning new technologies, and wants to make a real impact in education technology, we’d love to hear from you.
What You’ll Be Doing:
- Provide first-line IT support via phone, email, chat, and ticketing systems
- Troubleshoot hardware, software, network, and Microsoft 365 issues
- Set up and deploy laptops, desktops, mobile devices, and peripherals
- Escalate complex issues to senior IT teams with clear documentation
- Support staff onboarding/offboarding and equipment provisioning
The successful candidate must have:
- Experience in a 1st line IT support or helpdesk environment
- Strong communication and troubleshooting skills
- Familiarity with Active Directory, Azure AD, and Intune
- Computer based degree or equivalent in computer engineering or relevant field is desirable
If this sounds like you and you will enjoy working in a forward thinking, friendly, fast paced, changing environment with state of the art facilities, we would love to hear from you. In return, we offer a competitive salary, as well as staff benefits such a choice of two excellent pension schemes, a brilliant holiday package, free onsite parking and access to our fully equipped gym along with discounted in house Spa and Salon treatments.
Applications will however be shortlisted on a rolling basis and we reserve the right to interview and appoint before this closing date. We therefore encourage you to apply at the earliest opportunity to avoid disappointment. As much as we would love to respond to all applicants, due to the sheer volume of applications we receive we are unable to respond to all unsuccessful candidates. If you have not heard from us within 14 days of sending your CV, unfortunately you have not been selected for the position.
1st line Support Technician in Redhill employer: East Surrey College
At East Surrey College and John Ruskin College, we pride ourselves on being an excellent employer that values innovation and collaboration. Our supportive work culture fosters professional growth, offering opportunities to learn and adapt in a fast-paced environment while working with cutting-edge technology. With competitive salaries, generous benefits including pension schemes, holiday packages, and access to state-of-the-art facilities, we are committed to ensuring our staff thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land 1st line Support Technician in Redhill
✨Tip Number 1
Get your tech game on! Brush up on your knowledge of Microsoft 365, Intune, and other tools mentioned in the job description. The more you know, the better you'll impress during interviews.
✨Tip Number 2
Practice your troubleshooting skills! Set up mock scenarios where you solve common IT issues. This will help you feel confident when discussing your problem-solving abilities with the interviewers.
✨Tip Number 3
Don’t forget to showcase your communication skills! Be ready to explain complex tech concepts in simple terms. This is key for a role that involves helping staff and students.
✨Tip Number 4
Apply through our website as soon as possible! Remember, applications are shortlisted on a rolling basis, so the earlier you apply, the better your chances of landing that interview.
We think you need these skills to ace 1st line Support Technician in Redhill
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in 1st line IT support. Use keywords from the job description, like 'troubleshoot' and 'Microsoft 365', to show we’re looking for someone just like you!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for technology and problem-solving, and explain how you can help us support our staff and students effectively.
Show Off Your Communication Skills:Since strong communication is key for this role, make sure your application reflects that. Keep it clear, concise, and friendly – just like how we want our team to interact with users!
Apply Early!:We’re shortlisting on a rolling basis, so don’t wait around! Head over to our website and get your application in as soon as possible to avoid missing out on this fantastic opportunity.
How to prepare for a job interview at East Surrey College
✨Know Your Tech
Brush up on your knowledge of Microsoft 365, Active Directory, and Intune. Be ready to discuss how you've used these technologies in past roles or projects. Showing that you’re familiar with the tools they'll be using will definitely give you an edge.
✨Practice Problem-Solving
Prepare for common troubleshooting scenarios you might face as a 1st line Support Technician. Think about how you would approach issues like network connectivity problems or software glitches. Practising these scenarios can help you articulate your thought process during the interview.
✨Communicate Clearly
Since strong communication skills are essential for this role, practice explaining technical concepts in simple terms. You might be asked to describe how you would assist a non-technical staff member with an IT issue, so clarity is key!
✨Show Enthusiasm for Learning
This position is all about embracing change and learning new technologies. Be prepared to share examples of how you've adapted to new tools or processes in the past. Your passion for technology and eagerness to grow will resonate well with the interviewers.
