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- Tasks: Solve complex IT challenges and support digital transformation in education.
- Company: Join a forward-thinking college group with state-of-the-art facilities.
- Benefits: Competitive salary, excellent pension schemes, holiday package, gym access, and spa discounts.
- Other info: Dynamic, friendly environment with great career growth opportunities.
- Why this job: Make a real impact on teaching and learning through innovative technology.
- Qualifications: MCSE or equivalent, significant 3rd line support experience, and problem-solving skills.
The predicted salary is between 44243 - 44243 £ per year.
College location: East Surrey College (Redhill) and John Ruskin College (Selsdon)
Salary: up to £44,243
Hours: Full time (37 hours/week) 08:45-17:00 Monday - Friday
Shape the Future of IT in Education
Are you a skilled IT professional ready to take your expertise to the next level? Do you thrive on solving complex technical challenges and making a real impact? We’re looking for an exceptional IT 3rd Line Support Engineer to join our forward-thinking team, someone who is passionate about technology, driven by innovation, and excited to play a key role in supporting digital transformation across our College Group.
This isn’t just another support role. You’ll be at the heart of our IT operations, driving improvements, influencing strategy, and ensuring the technology that powers teaching and learning runs seamlessly.
What You’ll Be Doing:
- Act as the escalation point for complex IT issues
- Troubleshoot and deliver long-term solutions
- Support and optimise on-prem and cloud environments
- Maintain secure, stable, high-performing systems
- Contribute to IT transformation, upgrades, and new technologies
- Support cybersecurity, patching, and compliance activities
The successful candidate must have:
- MCSE qualification or equivalent
- Computer based degree or equivalent in computer engineering or relevant field
- Significant experience in a 3rd line IT support or infrastructure support role
- 3rd line technical knowledge with excellent troubleshooting and problem-solving skills
- Experience working within an education environment is desirable
- Maths & English GCSE / Level 2 equivalent
If this sounds like you and you will enjoy working in a forward thinking, friendly, fast paced, changing environment with state of the art facilities, we would love to hear from you.
In return, we offer a competitive salary, as well as staff benefits such as a choice of two excellent pension schemes, a brilliant holiday package, free onsite parking and access to our fully equipped gym along with discounted in house Spa and Salon treatments.
IT 3rd Line Support Engineer in London employer: East Surrey College / John Ruskin College
Contact Detail:
East Surrey College / John Ruskin College Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT 3rd Line Support Engineer in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in education. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! Prepare a portfolio or a presentation that highlights your troubleshooting successes and innovative solutions. This will help you stand out during interviews and showcase your problem-solving prowess.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online resources to refine your answers. Focus on how you've tackled complex IT issues in the past, as this is key for a 3rd Line Support Engineer role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our forward-thinking team at East Surrey College and John Ruskin College.
We think you need these skills to ace IT 3rd Line Support Engineer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the IT 3rd Line Support Engineer role. Highlight your troubleshooting expertise and any relevant qualifications like your MCSE. We want to see how you can contribute to our tech-driven environment!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for technology and how you've tackled complex IT challenges in the past. Let us know why you're excited about shaping the future of IT in education with us.
Showcase Relevant Experience: When detailing your experience, focus on your 3rd line support roles and any work within an educational setting. We love seeing how you've made a difference in previous positions, so don’t hold back on those success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy to do!
How to prepare for a job interview at East Surrey College / John Ruskin College
✨Know Your Tech Inside Out
Make sure you brush up on your 3rd line support skills and be ready to discuss specific technologies you've worked with. Familiarise yourself with common troubleshooting scenarios, especially those relevant to education environments, as this will show your expertise and readiness for the role.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of complex IT issues you've resolved in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting how your solutions made a positive impact on the organisation.
✨Understand the College's IT Needs
Research East Surrey College and John Ruskin College to understand their IT infrastructure and challenges. This knowledge will help you tailor your responses and demonstrate your genuine interest in supporting their digital transformation efforts.
✨Be Ready for Scenario-Based Questions
Expect scenario-based questions that test your technical knowledge and decision-making skills. Practice responding to hypothetical situations related to cybersecurity, system optimisation, and compliance to show you're prepared for the real-world challenges of the role.