At a Glance
- Tasks: Provide first-line IT support and troubleshoot tech issues for staff and students.
- Company: Join a dynamic IT team at East Surrey College and John Ruskin College.
- Benefits: Competitive salary, full-time hours, and opportunities for professional growth.
- Other info: Embrace change and learn new technologies in a supportive environment.
- Why this job: Make a real impact in education technology while working with modern IT platforms.
- Qualifications: Experience in IT support, strong communication skills, and familiarity with Microsoft 365.
The predicted salary is between 27780 - 27780 € per year.
College location: East Surrey College (Redhill) and John Ruskin College (Selsdon)
Salary: £27,780
Hours: Full time (37 hours/week) 08:45-17:00 Monday - Friday
Are you passionate about technology, problem-solving, and helping people succeed? We’re looking for an enthusiastic and proactive IT Support Technician to join our dynamic IT team, providing exceptional 1st line support across the College Group. This is your chance to play a key role in supporting the digital systems that power teaching, learning, and administration every day. From Microsoft 365 and cloud technologies to device management through Intune, you’ll work with modern IT platforms while helping staff and students stay connected, productive, and supported. If you’re someone who embraces change, enjoys learning new technologies, and wants to make a real impact in education technology, we’d love to hear from you.
What You’ll Be Doing:
- Provide first‑line IT support via phone, email, chat, and ticketing systems
- Troubleshoot hardware, software, network, and Microsoft 365 issues
- Set up and deploy laptops, desktops, mobile devices, and peripherals
- Escalate complex issues to senior IT teams with clear documentation
- Support staff onboarding/offboarding and equipment provisioning
The successful candidate must have:
- Experience in a 1st line IT support or helpdesk environment
- Strong communication and troubleshooting skills
- Familiarity with Active Directory, Azure AD, and Intune
IT 1st Line Support Technician employer: East Surrey College / John Ruskin College
At East Surrey College and John Ruskin College, we pride ourselves on fostering a collaborative and innovative work environment where technology meets education. As an IT 1st Line Support Technician, you will benefit from a supportive culture that encourages professional development and continuous learning, all while making a meaningful impact on the educational experience of our students and staff. With a competitive salary and a commitment to embracing new technologies, this role offers a unique opportunity to grow within a dynamic team dedicated to enhancing digital systems in a vibrant college setting.
Contact Detail:
East Surrey College / John Ruskin College Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land IT 1st Line Support Technician
✨Tip Number 1
Get to know the company! Research East Surrey College and John Ruskin College to understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your troubleshooting skills! Since you'll be dealing with tech issues, brush up on common problems related to Microsoft 365 and device management. Being able to demonstrate your problem-solving abilities can really set you apart from other candidates.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend college events if possible. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure you submit it through our platform. This way, we can keep track of your application and get back to you faster!
We think you need these skills to ace IT 1st Line Support Technician
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in 1st line IT support. Use keywords from the job description, like 'troubleshooting' and 'Microsoft 365', to show we’re looking for someone just like you!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for technology and problem-solving, and explain how you can help us support our staff and students effectively.
Show Off Your Communication Skills:Since you'll be providing support via various channels, it’s important to demonstrate your strong communication skills. Use clear and concise language in your application to reflect this.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss any important updates from us!
How to prepare for a job interview at East Surrey College / John Ruskin College
✨Know Your Tech
Brush up on your knowledge of Microsoft 365, Active Directory, and Intune. Be ready to discuss how you've used these technologies in past roles or projects. Showing that you understand the tools you'll be working with will impress the interviewers.
✨Practice Problem-Solving
Prepare for common troubleshooting scenarios you might face as a 1st Line Support Technician. Think through how you would approach issues like network connectivity problems or software glitches. Being able to articulate your thought process will demonstrate your problem-solving skills.
✨Communicate Clearly
Since this role involves a lot of communication, practice explaining technical concepts in simple terms. You might be asked to describe how you would assist a non-technical user. Clear communication can set you apart from other candidates.
✨Show Enthusiasm for Learning
Express your passion for technology and your eagerness to learn new systems. The interviewers are looking for someone who embraces change and is proactive about their professional development. Share examples of how you've kept your skills up-to-date or tackled new challenges in the past.
