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- Tasks: Solve complex IT challenges and support digital transformation in education.
- Company: Join a forward-thinking college group with a passion for technology.
- Benefits: Competitive salary, excellent pension schemes, holiday package, and gym access.
- Why this job: Make a real impact on teaching and learning through innovative IT solutions.
- Qualifications: MCSE or equivalent, significant 3rd line support experience, and problem-solving skills.
- Other info: Dynamic environment with state-of-the-art facilities and career growth opportunities.
The predicted salary is between 44243 - 44243 £ per year.
College location: East Surrey College (Redhill) and John Ruskin College (Selsdon)
Salary: up to £44,243
Hours: Full time (37 hours/week) 08:45-17:00 Monday - Friday
Shape the Future of IT in Education
Are you a skilled IT professional ready to take your expertise to the next level? Do you thrive on solving complex technical challenges and making a real impact? We’re looking for an exceptional IT 3rd Line Support Engineer to join our forward‑thinking team, someone who is passionate about technology, driven by innovation, and excited to play a key role in supporting digital transformation across our College Group.
This isn’t just another support role. You’ll be at the heart of our IT operations, driving improvements, influencing strategy, and ensuring the technology that powers teaching and learning runs seamlessly.
What You’ll Be Doing:
- Act as the escalation point for complex IT issues
- Troubleshoot and deliver long‑term solutions
- Support and optimise on‑prem and cloud environments
- Maintain secure, stable, high‑performing systems
- Contribute to IT transformation, upgrades, and new technologies
- Support cybersecurity, patching, and compliance activities
The successful candidate must have:
- MCSE qualification or equivalent
- Computer based degree or equivalent in computer engineering or relevant field
- Significant experience in a 3rd line IT support or infrastructure support role
- 3rd line technical knowledge with excellent troubleshooting and problem solving skills
- Experience working within an education environment is desirable
- Maths & English GCSE / Level 2 equivalent
If this sounds like you and you will enjoy working in a forward thinking, friendly, fast paced, changing environment with state of the art facilities, we would love to hear from you. In return, we offer a competitive salary, as well as staff benefits such a choice of two excellent pension schemes, a brilliant holiday package, free onsite parking and access to our fully equipped gym along with discounted in house Spa and Salon treatments.
Applications will however be shortlisted on a rolling basis and we reserve the right to interview and appoint before this closing date. We therefore encourage you to apply at the earliest opportunity to avoid disappointment. As much as we would love to respond to all applicants, due to the sheer volume of applications we receive we are unable to respond to all unsuccessful candidates. If you have not heard from us within 14 days of sending your CV, unfortunately you have not been selected for the position.
IT 3rd Line Support Engineer in Croydon employer: East Surrey College / John Ruskin College
Contact Detail:
East Surrey College / John Ruskin College Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT 3rd Line Support Engineer in Croydon
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in education. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and understanding the latest trends in IT. We want you to shine when discussing how you can contribute to our digital transformation!
✨Tip Number 3
Showcase your problem-solving skills during interviews. Be ready to discuss specific examples of complex issues you've tackled in the past. We love hearing about your hands-on experience!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals ready to make an impact in IT.
We think you need these skills to ace IT 3rd Line Support Engineer in Croydon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your 3rd line support experience and technical skills. We want to see how your background aligns with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re passionate about IT in education and how you can contribute to our digital transformation. Keep it engaging and relevant to the job description.
Showcase Problem-Solving Skills: In your application, give examples of complex IT issues you've tackled. We love seeing how you approach challenges and deliver long-term solutions, especially in an educational setting.
Apply Early!: We shortlist applications on a rolling basis, so don’t wait until the last minute. Head over to our website and submit your application as soon as possible to increase your chances of standing out!
How to prepare for a job interview at East Surrey College / John Ruskin College
✨Know Your Tech Inside Out
Make sure you brush up on your 3rd line support knowledge. Be ready to discuss specific technologies you've worked with, especially those relevant to the education sector. Prepare examples of complex issues you've resolved and the long-term solutions you implemented.
✨Showcase Your Problem-Solving Skills
During the interview, be prepared to tackle hypothetical scenarios or technical challenges. Think aloud as you work through your thought process. This will demonstrate your troubleshooting skills and how you approach problem-solving in a systematic way.
✨Understand the Role's Impact
Familiarise yourself with how IT supports teaching and learning in an educational environment. Be ready to discuss how you can contribute to digital transformation and improvements within the college. Show that you’re not just about fixing issues but also about enhancing the overall IT experience.
✨Ask Insightful Questions
Prepare thoughtful questions about the college's IT strategy, upcoming projects, or challenges they face. This shows your genuine interest in the role and helps you gauge if the environment is the right fit for you. Plus, it gives you a chance to demonstrate your enthusiasm for being part of their forward-thinking team.