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- Tasks: Provide top-notch customer service and administrative support to the community.
- Company: Join East Suffolk Services Limited, a fresh and dynamic company making a local impact.
- Benefits: Enjoy a competitive salary, health perks, and exclusive discounts on various services.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Experience in administration, strong communication skills, and knowledge of GDPR required.
- Other info: Great career growth opportunities in a supportive and positive work environment.
The predicted salary is between 24600 - 25800 £ per year.
East Suffolk Services Limited invites applications for a Support Officer role in the Public Realm service. The position is based at Ufford, Woodbridge, Suffolk with postcode IP13 6ET. Salary £28,598 - £31,022 per annum, Band 4. Hours are 37 hours per week. Contract is Fixed term for 12 months.
Be part of a dynamic team that makes a difference. We deliver essential local services to the community and support local businesses across our district. This is a fantastic opportunity to support, and give back to, your local community.
Your role
You will provide high-quality customer service and administrative support, dealing with enquiries in a friendly, professional, and courteous manner whether face-to-face, over the phone, or via email. You should have a good working knowledge of Microsoft Office packages and be able to perform effectively under pressure while managing a high volume of calls and correspondence. Strong written and verbal communication skills are essential, with the ability to relay information clearly, concisely, and efficiently.
A key part of this varied role involves responding to customer feedback, including compliments and comments, and ensuring all complaints are managed in accordance with company policies and within agreed timescales. You will work closely with colleagues across the Public Realm service area, primarily supporting the Grounds Maintenance team, and also the Building Cleaning team. You will liaise with other departments and external clients, building and maintaining positive working relationships and communicating effectively with Assistant Managers, Supervisors, and Operatives.
A strong understanding of GDPR is essential to ensure accurate record-keeping and the appropriate handling of information to maintain compliance.
What you will need
- Proven experience of working within a varied administrative role
- Ability to prioritise and multi-task effectively whilst working to tight deadlines
- A working knowledge of Microsoft Office packages
- Good understanding of GDPR regulations
- Be an effective communicator and hold excellent organisational skills
- 5 GCSEs (Grade C or above) or equivalent which include English Language and Mathematics
- NVQ Level 3 in Business Administration or Customer Services (or equivalent) or considerable experience in similar role
As part of this role, you would be required to travel between our Ufford and Lowestoft offices.
Benefits
- A top-tier health and wellbeing package through Canada Life, including online access to UK-based GPs and life insurance
- A competitive, matched pension scheme through Royal London
- Access to support networks and wellbeing initiatives, including mental health resources and specialist counselling
- Learning and development opportunities tailored to your role and personal goals
- Exclusive discounts on technology, holidays and travel, fashion, health and beauty, and more
- A car benefit scheme and cycle to work scheme to support your commute
For more information on our benefits, see our employee benefits brochure.
How to apply
- Step 1 - Read the advert and the Job Description and Person Specification (pdf)
- Step 2 - Complete the Supporting Statement template (Word). Please use the application template provided to show how you meet each of the criteria listed in the Person Specification. Applications submitted in other formats cannot be accepted.
- Step 3 - Complete the online application and upload your statement. Please note, CVs are not accepted.
For more information, check out the How to Apply section of our career site.
East Suffolk Services Limited, a brand-new company launched on 1 July 2023, is an exciting place to work delivering essential local services across the district. We value our staff and are committed to investing in them and providing a positive culture and rewarding careers.
Support Officer in Woodbridge employer: East Suffolk Council
Contact Detail:
East Suffolk Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Officer in Woodbridge
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on East Suffolk Services Limited. Understand their mission and values, and think about how you can contribute to their goals. This will show that you're genuinely interested and ready to be part of the team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and administrative tasks. Think of examples from your past experiences that highlight your skills in communication and problem-solving. We want you to shine!
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can boost your confidence and help you feel ready to tackle any questions thrown your way.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your appreciation for the opportunity. It’s also a chance to reiterate your enthusiasm for the role and remind them why you’re the perfect fit. And remember, apply through our website for the best chance!
We think you need these skills to ace Support Officer in Woodbridge
Some tips for your application 🫡
Read the Job Description Thoroughly: Before you start writing, take a good look at the job description and person specification. This will help us understand what we're looking for and how you can showcase your skills to match!
Use the Supporting Statement Template: Make sure to fill out the Supporting Statement template provided. This is your chance to directly address how you meet each criterion, so don’t skip it! We want to see how you fit into our team.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate strong communication skills, so make sure your written words reflect that. Avoid fluff and get straight to the good stuff!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the easiest way for us to receive your details and ensures everything is in the right format. We can’t wait to hear from you!
How to prepare for a job interview at East Suffolk Council
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Support Officer role and its responsibilities. Familiarise yourself with the job description, especially the key skills like customer service, communication, and GDPR knowledge. This will help you tailor your answers to show how you fit perfectly into the team.
✨Showcase Your Communication Skills
Since strong written and verbal communication skills are essential for this role, prepare examples that demonstrate your ability to communicate effectively. Think of situations where you handled customer enquiries or resolved complaints, and be ready to discuss them during the interview.
✨Demonstrate Your Organisational Skills
The ability to prioritise and multi-task is crucial for a Support Officer. Prepare to share specific instances where you successfully managed multiple tasks under pressure. Highlight any tools or methods you use to stay organised, as this will show your potential employer that you can handle the demands of the job.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the team, company culture, and expectations for the role. This not only shows your interest in the position but also helps you determine if it's the right fit for you. Plus, it gives you a chance to engage with the interviewers on a deeper level.