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- Tasks: Lead and analyse performance to drive service improvements in your local community.
- Company: East Suffolk Services, a growing company dedicated to supporting local residents and businesses.
- Benefits: Competitive salary, top-tier health package, learning opportunities, and exclusive discounts.
- Why this job: Make a real impact in your community while developing your career in a supportive environment.
- Qualifications: Level 4 qualification in Change Management or equivalent experience, strong analytical and leadership skills.
- Other info: Agile working options available, with a mix of home and office work.
The predicted salary is between 42000 - 48000 £ per year.
- East Suffolk Services Limited, Lowestoft NR32 2EF or Ufford IP13 6ET
- £49,282 – £53,460 per annum (pro rata for part time staff)
- 37 hours per week
- Permanent
At East Suffolk Services, we proudly deliver a wide range of essential local services that support the lives of over a quarter of a million residents and thousands of businesses across our district.
We\\\’re a growing company – full of energy, ambition, and purpose. As part of our team, you\\\’ll play an important role in helping us shape high-quality, efficient services that people rely on every single day.
This is more than just a job. This is a fantastic opportunity to support, and give back to, your local community.
Your role
We\\\’re looking for a Performance Manager to join our dedicated Performance team.
You\\\’ll play a critical role in leading, monitoring, analysing, and managing performance across East Suffolk Services Ltd (ESSL). Acting as a strategic advisor to our Senior Leadership Team (SLT), you\\\’ll provide expert insight to drive service improvements and ensure delivery excellence.
You\\\’ll also act as a Performance Partner, offering professional advice and support to our service providers and internal teams – championing a culture of continuous improvement.
What you will need
To succeed in this role, you\\\’ll need:
- A minimum level 4 qualification in Change Management, Business, or Management (or equivalent experience).
- Strong analytical skills with the ability to provide strategic advice on complex and sensitive performance issues.
- Proven leadership capabilities, including experience working with senior leadership teams.
- A track record of driving improvement and delivering results.
Thinking of joining us? Here\\\’s why you should
At East Suffolk Services, we truly value our employees. We understand that the backbone of any company\\\’s success will always be its people and that our continued success depends on recognising talented individuals, supporting their development, and retaining them within our organisation. That\\\’s why we are committed to making East Suffolk Services a great place to work.
We value our staff
In addition to a competitive salary, we offer a comprehensive package of benefits designed to support your health, development, and lifestyle. These include:
- A top-tier health and wellbeing package through Canada Life, one of the UK\\\’s leading providers – including online access to UK-based GPs and dentists, plus life insurance.
- A competitive, matched pension scheme through Royal London.
- Access to a wide range of support networks and wellbeing initiatives, including mental health resources and specialist counselling.
- Learning and development opportunities tailored to your role and personal goals.
- Exclusive discounts on the latest tech (smartphones, TVs, laptops), holidays and travel, fashion, health and beauty, and more.
- A car benefit scheme and cycle to work scheme to support your commute in a way that suits you.
Many of our teams work in an agile way, with a mixture of home and office working, depending on operational requirements. If you would like to discuss how this might work for you in this role, please contact the recruiting manager listed at the end of this advert.
For more information
For an informal discussion regarding this post, please contact Catie Hodges on Catie.Hodges@eastsuffolkservices.co.uk.
Closing date: 11:30 pm, 30 October 2025.
Interview date: 10 November 2025 at the Ufford depot.
How to apply
- Step 1 – Read the advert and the Job Description and Person Specification (docx/pdf)
- Step 2 – Complete the Supporting Statement template (docx). Please use the application template provided to show how you meet each of the criteria listed in the Person Specification. Unfortunately, we\\\’re unable to accept applications submitted in other formats.
- Step 3 – Complete the online application and upload your statement. Please note, CVs are not accepted.
- Step 4 – For more information, check out the How to Apply section of our Career Site (URL).
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Performance Manager employer: East Suffolk Council
Contact Detail:
East Suffolk Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Performance Manager
✨Tip Number 1
Get to know the company inside out! Research East Suffolk Services and understand their mission, values, and the services they provide. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events where East Suffolk Services might be present. Building relationships can give you insider info and potentially a foot in the door.
✨Tip Number 3
Prepare for the interview by practising common questions related to performance management and leadership. Think about your past experiences and how they align with the role. We want you to shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our awesome team at East Suffolk Services.
We think you need these skills to ace Performance Manager
Some tips for your application 🫡
Read the Job Description Thoroughly: Before you dive into your application, take a good look at the job description and person specification. This will help us understand exactly what we're looking for and how you can showcase your skills to match our needs.
Use the Supporting Statement Template: Make sure to fill out the Supporting Statement template we provide. This is your chance to shine! Tailor your responses to each criterion in the person specification so we can see how you fit the bill perfectly.
Keep it Professional but Personal: While we want you to be professional, don’t be afraid to let your personality shine through. We’re looking for someone who can connect with our team and community, so a touch of authenticity can go a long way!
Apply Through Our Website: Remember, the only way to apply is through our website. Make sure you complete the online application and upload your supporting statement there. We can't wait to see your application come through!
How to prepare for a job interview at East Suffolk Council
✨Know Your Stuff
Make sure you thoroughly understand the role of a Performance Manager and the specific responsibilities at East Suffolk Services. Brush up on your knowledge of performance management, change management, and how to analyse and improve service delivery.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership capabilities. Think about times when you've successfully worked with senior leadership teams or driven improvements in previous roles. Be ready to discuss how you can bring that experience to the table.
✨Be Data-Driven
Since this role requires strong analytical skills, come prepared with insights or case studies that demonstrate your ability to analyse complex performance issues. Show how your data-driven approach has led to successful outcomes in the past.
✨Ask Thoughtful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the company’s current performance challenges or their vision for service improvement. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.