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For Companies At a Glance
- Tasks: Engage with residents and stakeholders to build trust and support local services.
- Company: Join East Suffolk Council, making a real difference in the community.
- Benefits: Generous leave, flexible working, and discounts on various products.
- Why this job: Be part of a team that delivers vital services and supports the community.
- Qualifications: Excellent communication skills and a full UK driving licence required.
- Other info: Great career growth opportunities and a supportive work environment.
The predicted salary is between 28958 - 31022 £ per year.
Address: Riverside, Lowestoft, Suffolk NR33 0EQ; Melton, Woodbridge, Suffolk IP12 1RT
Salary: £28,958 - £31,022 per annum, Band 4
Hours: Full Time, 37 hours per week
Contract: Fixed Term Contract up to and including 31 March 2028
East Suffolk Council is an exciting place to work, delivering essential local services and making a real difference to a quarter of a million people across East Suffolk.
The role requires an excellent communicator able to engage and influence a wide variety of stakeholders and residents. A key part of the role is building trust and rapport with residents, following procedures and being firm but fair.
What You Will Need
Successful candidate will have the ability to communicate with a wide variety of tenants, even in demanding circumstances, and use software systems in day‑to‑day duties. The post holder will deal with the public in difficult situations and liaise with partners and agencies.
Requirements: a full UK driving licence and a vehicle, due to traveling/visiting tenants’ homes on a weekly basis.
Why work for us?
- Generous leave entitlement (25 days a year, increasing to 31 after 5 years’ service, plus bank holidays)
- Local government pension scheme
- Flexible working arrangements
- Learning and development tailored to your role
- A wide variety of staff support networks including access to health and wellbeing initiatives and programmes
- Discounts on mobile phones, computers, holiday and travel, fashion and clothing, health and beauty and many other products and services
For more information For an informal discussion regarding this post, please contact Chris Ward by emailing chris.ward@eastsuffolk.gov.uk.
Closing date: 1 May 2026. Interview date: Week commencing 11 May 2026.
How to apply
- Read advert and Job Description and Person Specification.
- Complete the Supporting Statement template. Your statement must indicate how you meet each of the criteria in the Person Specification. Please use the template provided (other formats will not be accepted).
- Complete the online application and upload your statement. CVs are not accepted.
For more information, visit the How to Apply section of our Career Site.
About us East Suffolk Council is an exciting place to work and a great place to make a real difference to people’s lives, delivering vital services to a quarter of a million people across East Suffolk. We value our staff and are committed to investing in them, providing first‑class support to ensure a positive culture and rewarding careers.
Resident Liaison Officer (Warm Homes Wave 3) in Lowestoft employer: East Suffolk Council
Contact Detail:
East Suffolk Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer (Warm Homes Wave 3) in Lowestoft
✨Tip Number 1
Get to know the company! Research East Suffolk Council and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills! As a Resident Liaison Officer, you'll need to engage with a variety of stakeholders. Role-play difficult conversations with friends or family to build your confidence and refine your approach.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events related to community services. Building relationships can give you insider knowledge and potentially a foot in the door.
✨Tip Number 4
Apply through our website! Make sure to follow the application steps carefully and showcase how your experience aligns with the role. A well-crafted supporting statement can really set you apart from the competition.
We think you need these skills to ace Resident Liaison Officer (Warm Homes Wave 3) in Lowestoft
Some tips for your application 🫡
Read the Job Description Thoroughly: Before you start writing, take a good look at the job description and person specification. This will help us understand what East Suffolk Council is really looking for in a Resident Liaison Officer and tailor your application accordingly.
Use the Supporting Statement Template: Make sure to complete the Supporting Statement template provided by East Suffolk Council. This is your chance to shine! Clearly indicate how you meet each criterion in the person specification, as this is crucial for your application to be considered.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We want to see your communication skills shine through, so make sure your points are easy to understand!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure your application gets to the right place. Plus, you’ll find all the information you need about the role and benefits there.
How to prepare for a job interview at East Suffolk Council
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Resident Liaison Officer role. Familiarise yourself with the key responsibilities and how they relate to engaging with residents and stakeholders. This will help you articulate your understanding and show that you're genuinely interested in making a difference.
✨Prepare Real-Life Examples
Think of specific situations where you've successfully communicated with diverse groups or handled difficult conversations. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your ability to build trust and rapport, which is crucial for this role.
✨Showcase Your Tech Savvy
Since the job involves using software systems, be ready to discuss your experience with relevant tools. If you’ve used any specific software in previous roles, mention it! This shows you’re prepared for the day-to-day duties and can hit the ground running.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready about the team dynamics or the challenges faced by the council. This not only shows your interest but also gives you insight into whether this role is the right fit for you. Plus, it makes you memorable!