At a Glance
- Tasks: Engage with residents and stakeholders to build trust and support local services.
- Company: Join East Suffolk Council, making a real difference in the community.
- Benefits: Generous leave, flexible working, and discounts on various products.
- Other info: Great career growth opportunities and a supportive work environment.
- Why this job: Be part of a team that delivers vital services and supports the community.
- Qualifications: Excellent communication skills and a full UK driving licence required.
The predicted salary is between 28958 - 31022 £ per year.
Address: Riverside, Lowestoft, Suffolk NR33 0EQ; Melton, Woodbridge, Suffolk IP12 1RT
Salary: £28,958 - £31,022 per annum, Band 4
Hours: Full Time, 37 hours per week
Contract: Fixed Term Contract up to and including 31 March 2028
East Suffolk Council is an exciting place to work, delivering essential local services and making a real difference to a quarter of a million people across East Suffolk.
The role requires an excellent communicator able to engage and influence a wide variety of stakeholders and residents. A key part of the role is building trust and rapport with residents, following procedures and being firm but fair.
What You Will Need
Successful candidate will have the ability to communicate with a wide variety of tenants, even in demanding circumstances, and use software systems in day‑to‑day duties. The post holder will deal with the public in difficult situations and liaise with partners and agencies.
Requirements: a full UK driving licence and a vehicle, due to traveling/visiting tenants’ homes on a weekly basis.
Why work for us?
- Generous leave entitlement (25 days a year, increasing to 31 after 5 years’ service, plus bank holidays)
- Local government pension scheme
- Flexible working arrangements
- Learning and development tailored to your role
- A wide variety of staff support networks including access to health and wellbeing initiatives and programmes
- Discounts on mobile phones, computers, holiday and travel, fashion and clothing, health and beauty and many other products and services
For more information For an informal discussion regarding this post, please contact Chris Ward by emailing chris.ward@eastsuffolk.gov.uk.
Closing date: 1 May 2026. Interview date: Week commencing 11 May 2026.
How to apply
- Read advert and Job Description and Person Specification.
- Complete the Supporting Statement template. Your statement must indicate how you meet each of the criteria in the Person Specification. Please use the template provided (other formats will not be accepted).
- Complete the online application and upload your statement. CVs are not accepted.
For more information, visit the How to Apply section of our Career Site.
About us East Suffolk Council is an exciting place to work and a great place to make a real difference to people’s lives, delivering vital services to a quarter of a million people across East Suffolk. We value our staff and are committed to investing in them, providing first‑class support to ensure a positive culture and rewarding careers.
Resident Liaison Officer (Warm Homes Wave 3) in Lowestoft employer: East Suffolk Council
East Suffolk Council is an exceptional employer, dedicated to making a tangible impact in the community while offering a supportive and flexible work environment. With generous leave entitlements, a local government pension scheme, and tailored learning and development opportunities, employees are encouraged to grow and thrive. The vibrant work culture fosters collaboration and innovation, making it an ideal place for those looking to contribute meaningfully to local regeneration initiatives.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Officer (Warm Homes Wave 3) in Lowestoft
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like East Suffolk Council, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like East Suffolk Council and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Resident Liaison Officer (Warm Homes Wave 3) in Lowestoft
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for East Suffolk Council and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at East Suffolk Council
✨Get to Know Public Sector Values
Before your interview with East Suffolk Council, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for East Suffolk Council.
