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For Companies At a Glance
- Tasks: Engage with residents and stakeholders to build trust and support housing initiatives.
- Company: Join East Suffolk Council, making a real difference in the community.
- Benefits: Generous leave, competitive salary, and opportunities for professional growth.
- Why this job: Be a vital link between residents and services, impacting lives positively.
- Qualifications: Strong communication skills and a full UK driving licence required.
- Other info: Fixed-term contract until March 2028 with a supportive team environment.
The predicted salary is between 24900 - 27300 £ per year.
East Suffolk Council is an exciting place to work, delivering essential local services and making a real difference to a quarter of a million people across East Suffolk.
We currently have an opportunity to join East Suffolk Council's Housing Investment Team as a Resident Liaison Officer (Warm Homes Wave 3).
Your role
The post requires someone who is an excellent communicator and able to engage with and influence a wide variety of stakeholders and residents. As a key part of the role is building trust and a rapport with residents, the candidate must also be capable of following procedures and being firm but fair.
What you will need
The successful candidate will have the ability to communicate with a wide variety of tenants, at times in demanding circumstances and be able to use software systems in day-to-day duties. The post holder will be dealing with the public in difficult situations and should be able to liaise with other partners and agencies. This role requires the post holder to have a full UK driving licence and a vehicle due to the requirements of travelling / visiting tenant's homes on a weekly basis.
Why work for us?
East Suffolk Council is a great place to work and there are lots of benefits our employees can access. Here are some of the main benefits: Generous leave entitlement (equivalent to 25 days a year, increasing to 31 days after 5 years' service, plus...)
Resident Liaison Officer in Lowestoft employer: East Suffolk Council
Contact Detail:
East Suffolk Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer in Lowestoft
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those who work at East Suffolk Council. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by practising common questions. Think about how you’d handle tough situations with residents and be ready to share examples from your past experiences.
✨Tip Number 3
Show your passion for community engagement! When you get the chance, highlight your commitment to making a difference in residents' lives. It’s all about building that trust!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Resident Liaison Officer in Lowestoft
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Resident Liaison Officer role. We want to see how you can engage with residents and stakeholders effectively!
Showcase Your Communication Skills: Since communication is key in this role, use your application to demonstrate your ability to connect with a variety of people. Share examples of how you've built trust and rapport in previous positions.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us see your strengths quickly!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at East Suffolk Council
✨Know Your Stuff
Before the interview, make sure you understand East Suffolk Council's mission and values. Familiarise yourself with their Housing Investment Team and the specific challenges they face. This will help you demonstrate your genuine interest in the role and how you can contribute.
✨Showcase Your Communication Skills
As a Resident Liaison Officer, communication is key. Prepare examples of how you've effectively engaged with diverse groups in the past. Think about times when you had to handle difficult situations and how you managed to build trust and rapport with residents.
✨Be Firm but Fair
The job requires a balance of empathy and assertiveness. During the interview, be ready to discuss how you would approach challenging conversations with tenants. Highlight your ability to follow procedures while still being approachable and understanding.
✨Prepare for Practical Questions
Expect questions that assess your problem-solving skills and your ability to use software systems. Brush up on any relevant tools or platforms you might need to use in the role. Being able to demonstrate your technical skills will set you apart from other candidates.
