Information Systems Technician in Lowestoft

East Suffolk Council is an exciting place to work and a great place to make a real difference to people’s lives, delivering vital services to a quarter of a million people across East Suffolk. We currently have exciting new opportunities to join the East Suffolk Council’s Business Systems Team as an Information Systems Technician.

Main Purpose of the Role

As an Information Systems Technician, you will work closely with the Information Systems Administrator to support the development, enhancement, and delivery of business systems across the organisation. You will play a key role in driving technological change and improving business processes, ensuring that user needs remain central to every solution. The role will predominantly be focused on supporting the Housing systems of the Council, contributing to customer satisfaction and excellent customer service.

This role supports a range of critical services, applying strong analytical thinking and careful attention to detail to deliver effective, user-focused outcomes. You will contribute to creating and maintaining systems that enable accurate data capture, reliable reporting, and informed decision-making, while consistently delivering a high standard of customer service.

As an Information Systems Technician, you’ll play a central role in supporting, developing and enhancing the organisation’s business systems. You’ll contribute to improvements across processes, systems and services that underpin critical operations, ensuring our software remains robust, efficient and compliant with evolving business and legislative needs.

Working in partnership with the Information Systems Administrator, you’ll also support broader digital initiatives and collaborative projects across the organisation. In this role, you will deliver high quality 2nd/3rd line technical support by responding swiftly to incidents, resolving complex issues and maintaining system stability and availability.

You’ll manage system updates, user permissions, configuration and workflow maintenance, while also supporting system upgrades through effective communication, coordination, testing and end-user training. Your work will enable teams to capture accurate data, achieve performance targets, and make well-informed decisions.

You’ll also tailor system modules to user needs, collaborate with third-party support partners, and stay current with emerging technologies through webinars, user groups and benchmarking activities. Alongside maintaining client software and supporting both physical and virtual server environments, you will help ensure essential public-facing systems run seamlessly.

Throughout your work, you will live the organisation’s values and contribute to a culture of continuous improvement and excellent service. If you think you have what it takes to be successful in this role, even if you don’t meet all the essential requirements, please apply.

If you are looking for a role that combines administrative duties with the potential for growth and increased responsibility, we would love to hear from you.

Why work for us?

East Suffolk Council is a great place to work and there are lots of benefits our employees can access. Here are some of the main benefits:

• Great opportunities for training and development
• Generous leave entitlement (equivalent to 24 days a year, increasing to 30 days after 5 years' service, plus bank holidays)
• Local government pension scheme
• Free car parking (for when you are working in the office)
• Discounts on mobile phones, computers, holiday and travel, fashion and clothing, health and beauty and many other products and services.

Please see our benefits brochure for further information. The majority of our teams are working in an agile way, with a mixture of home and office working, depending on individual preferences and service requirements.

If you wish to discuss how that might impact your working arrangements if you were the successful candidate, please contact the recruiting manager listed at the bottom of this advert.

For an informal discussion regarding this post, please contact Matt Bailey at email Matt.Bailey@eastsuffolk.gov.uk

Closing date: Midday, 3rd February 2026

Interview date: Wednesday 11th February 2026

How to apply

Step 1 – Read the advert and the Job Description and Person Specification

Step 2 – Complete the Supporting Statement template. Your statement needs to indicate how you meet each of the criteria contained within the Person Specification. Please use the template provided (other formats will not be accepted).

Step 3 – Complete the online application and upload your statement. Please note, CVs are not accepted. For more information, check out the How to Apply section of our Career Site.