At a Glance
- Tasks: Provide exceptional customer service and resolve enquiries for Council Tax and Benefits.
- Company: Join East Suffolk Council, making a real difference in people's lives.
- Benefits: Generous leave, local government pension, and discounts on various products.
- Other info: Flexible hybrid working model with great training and development opportunities.
- Why this job: Be part of a dedicated team delivering first-class customer experiences.
- Qualifications: GCSEs in English and Maths; customer service experience preferred.
The predicted salary is between 26403 - 28142 £ per year.
Job Description
- East Suffolk Council,East Suffolk House, Melton, Woodbridge and Riverside, Lowestoft
- £25,583 - £28,142 per annum FTE
- Band 2/3 (SCP 5 to 11)
- 37 hours per week
- Permanent
East Suffolk Council is an exciting place to work and a great place to make a real difference to people’s lives, delivering vital services to a quarter of a million people across East Suffolk. We currently have exciting new opportunities to join the East Suffolk Council's Customer Service Team as a Customer Service Advisor.
We are looking for four enthusiastic Customer Service Advisors to join the Customer Services team.You will join a highly skilled and committed team of professionals delivering the Council’s Customer Contact Service, offering a first-class customer experience, and maximising value for money.
You will provide exceptional, consistent, and holistic customer service by acting as an advocate for our customers, meeting their expectations with empathy, and promptly resolving their enquiry at the first point of contact. Commitment to the teams Cultural Values will play a key part in the role in working to these values.
The Customer Service team operates from several locations across the district on a flexible, hybrid working model consisting of both office and home working. Please note that the operational needs of the business will determine where the successful applicant will work on a rota basis. During the training programme most of the time the successful applicants will be office based, if you wish to discuss how that might impact your working arrangements if you were the successful candidate, please contact the recruiting manager listed at the bottom of this advert.
You will need:
Experience of working in a busy office environment and dealing with customers at all levels in a friendly and courteous manner is essential. You should also be IT competent with the ability to work well both as part of a team and using your own initiative.Knowledge of the services East Suffolk Council provides is advantageous however, full training will be provided to the successful applicants.
A minimum of four GCSEs at Grade A*- C / 4 - 9 (including English and Mathematics), or equivalent, are required for this post. An NVQ Level 2 Customer Services qualification would also be advantageous.
Why work for us?
East Suffolk Council is a great place to work and there are lots of benefits our employees can access. To find out more about why we are so proud of East Suffolk Council, take a look at our video and hear why our employees think it is such a great place to work.
- Great opportunities for training and development
- Generous leave entitlement (equivalent to 24 days a year, increasing to 30 days after 5 years’ service, plus bank holidays)
- Local government pension scheme
- Free car parking (for when you are working in the office)
- Discounts on mobile phones, computers, holiday and travel, fashion and clothing, health and beauty and many other products and services.
Please see our benefits brochure for further information.
Most of our teams are working in an agile way, with a mixture of home and office working, depending on individual preferences and service requirements. If you wish to discuss how that might impact your working arrangements if you were the successful candidate, please contact the recruiting manager listed at the bottom of this advert.
For an informal discussion regarding this post, please contact Daniel Chapman on 01502 523611.
Closing date: 11.59pm, Sunday 9th August 2026
Interview date: Week Commencing 17th August 2026
About Us
East Suffolk Council is an exciting place to work and a great place to make a real difference to people’s lives, delivering vital services to a quarter of a million people across East Suffolk. We hugely value our staff and know that in order for us to remain successful, it is essential for us to recognise talented employees, developing and retaining them within the organisation. We are therefore committed to investing in our staff and providing first-class support to ensure a positive culture and rewarding careers.
To find out more about why we are so proud of East Suffolk Council and to hear why our employees think it is such a great place to work, take a look at our video. https://www.youtube.com/watch?v=TSWedQksWt0
Customer Service Advisor in Lowestoft employer: East Suffolk Council
East Suffolk Council is an exceptional employer, dedicated to making a tangible impact in the community while offering a supportive and flexible work environment. With generous leave entitlements, a local government pension scheme, and tailored learning and development opportunities, employees are encouraged to grow and thrive. The vibrant work culture fosters collaboration and innovation, making it an ideal place for those looking to contribute meaningfully to local regeneration initiatives.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Lowestoft
✨Tip Number 1
Get to know the company! Research East Suffolk Council and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to resolve issues or handle complaints. Role-playing with a friend can help you feel more confident and prepared for those tricky questions.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. This can give you insider knowledge about the team and the work culture, plus it shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Make sure to highlight your relevant experience in your Supporting Statement, focusing on how you meet the criteria in the Person Specification.
We think you need these skills to ace Customer Service Advisor in Lowestoft
Some tips for your application 🫡
Read the Job Description Thoroughly:Before you start writing, give the job description a good read. It’ll help you understand what East Suffolk Council is looking for in a Customer Service Advisor and how you can tailor your application to match their needs.
Use the Supporting Statement Template:Make sure to complete the Supporting Statement template as instructed. This is your chance to shine! Clearly show how you meet each criterion in the Person Specification, and don’t forget to use examples from your experience.
Be Yourself:Let your personality come through in your application. East Suffolk Council values enthusiasm and a friendly approach, so don’t be afraid to show your passion for customer service and helping others.
Apply Through Our Website:Remember to submit your application through our website. It’s the easiest way for us to receive your details, and it ensures you’re following the correct process. Plus, we love seeing applications come in directly!
How to prepare for a job interview at East Suffolk Council
✨Know Your Stuff
Make sure you brush up on Council Tax and Benefits legislation, even if training will be provided. Understanding the basics will show your enthusiasm for the role and help you answer questions more confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered exceptional customer service. Think about times when you resolved issues quickly or went above and beyond to help a customer – these stories will resonate well with the interviewers.
✨Emphasise Teamwork and Initiative
Since this role involves working as part of a team, be ready to discuss how you collaborate with others. Also, highlight instances where you've taken the initiative to solve problems or improve processes in a busy office environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team culture or the training programme. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.
