At a Glance
- Tasks: Engage with the public while ensuring vehicles park legally in East Suffolk.
- Company: Join a dynamic team at East Suffolk Services, making a real difference.
- Benefits: Enjoy a competitive salary, health perks, and exclusive discounts.
- Other info: Flexible 11-hour shifts with excellent career growth opportunities.
- Why this job: Support your local community while developing valuable skills in a rewarding role.
- Qualifications: Experience in customer service and a full driving licence required.
The predicted salary is between 28598 - 31022 € per year.
East Suffolk Services Limited
Address: Lowestoft Depot, Lowestoft, Suffolk NR32 2EX
Salary: £28,598 - £31,022 per annum
Hours: 37 hours per week (11-hour shift pattern, covering 4 days on, 4 days off, rolling rota)
Contract: Permanent
Be part of a dynamic team that makes a difference. At East Suffolk Services, we proudly deliver a wide range of essential local services that support the lives of over a quarter of a million residents and thousands of businesses across our district. We’re a new, growing organisation, full of energy, ambition, and purpose. As part of our team, you’ll play an important role in helping us shape high‑quality, efficient services that people rely on every single day. This is more than just a job. This is a fantastic opportunity to support, and give back to, your local community.
Parking Enforcement team – Civil Enforcement Officer (CEO)
Your role
Do you enjoy working outside, engaging with the public and understand the importance of vehicles parking legally? Our CEOs provide a professional, and effective approach to delivering parking enforcement. They carry out patrols of the car parks and streets within East Suffolk Council’s boundary as well as reporting issues, serving Penalty Charge Notices (PCNs) where necessary to encourage driver compliance of regulations, whilst always maintaining a proactive and customer focused approach. Flexibility for the role is essential with 11‑hour shifts covering a continuous pattern of 4 days on, 4 days off.
What you will need
You will have experience of working in a front‑line service environment and have the ability to converse with the public under a variety of situations whilst remaining polite and empathetic, providing excellent customer service. You will be proficient with smart technologies and software, with the ability to learn new systems. A full driving licence is essential for this role.
Do you have the skills, experience, or potential to succeed in this role? If so, we’d love to hear from you.
Thinking of joining us? Here’s why you should
At East Suffolk Services, we truly value our employees. We understand that the backbone of any company’s success will always be its people and that our continued success depends on recognising talented individuals, supporting their development, and retaining them within our organisation. That’s why we are committed to making East Suffolk Services a great place to work.
We value our staff
In addition to a competitive salary, we offer a comprehensive package of benefits designed to support your health, development, and lifestyle. These include:
- Top‑tier health and wellbeing package through Canada Life, one of the UK’s leading providers – including online access to UK‑based GPs and dentists, plus life insurance.
- Competitive, matched pension scheme through Royal London.
- Access to a wide range of support networks and wellbeing initiatives, including mental health resources and specialist counselling.
- Learning and development opportunities tailored to your role and personal goals.
- Exclusive discounts on the latest tech (smartphones, TVs, laptops), holidays and travel, fashion, health and beauty, and more.
- A car benefit scheme and cycle to work scheme to support your commute in a way that suits you.
For more information
For an informal discussion regarding this post, please email hr@eastsuffolk.gov.uk.
Closing date 11.30 pm, 11 March 2026
Interview date Week commencing 16 March 2026
How to apply
Step 1 – Read the advert and the Job Description and Person Specification (Word)
Step 2 – Complete the Supporting Statement template (Word). Your statement needs to indicate how you meet each of the criteria contained within the Person Specification. Please use the template provided (other formats will not be accepted).
Step 3 – Complete the online application and upload your statement. Please note, CVs are not accepted. For more information, check out the How to Apply section of our Career Site.
Civil Enforcement Officer - Lowestoft employer: East Suffolk Council
At East Suffolk Services, we are dedicated to fostering a supportive and dynamic work environment where our employees can thrive. With a strong focus on employee wellbeing, we offer an extensive benefits package, including top-tier health services, a competitive pension scheme, and tailored learning opportunities, all while making a meaningful impact in the local community of Lowestoft. Join us to be part of a team that values your contributions and supports your professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Civil Enforcement Officer - Lowestoft
✨Tip Number 1
Get to know the company! Research East Suffolk Services and understand their mission and values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their dynamic team.
✨Tip Number 2
Practice your people skills! As a Civil Enforcement Officer, you'll be engaging with the public regularly. Role-play different scenarios with friends or family to boost your confidence and ensure you can handle various situations with empathy and professionalism.
✨Tip Number 3
Be ready for those 11-hour shifts! Make sure you’re prepared for the unique shift pattern by managing your time effectively. Show that you can maintain energy and focus during long hours, which is crucial for this role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Follow the steps carefully, especially when completing the Supporting Statement template, as it’s your chance to shine and demonstrate how you meet the criteria.
We think you need these skills to ace Civil Enforcement Officer - Lowestoft
Some tips for your application 🫡
Read the Job Description Thoroughly:Before you start writing, take a good look at the job description and person specification. This will help us understand what East Suffolk Services is looking for and tailor your application to match their needs.
Use the Supporting Statement Template:Make sure to fill out the Supporting Statement template provided. This is your chance to shine! Clearly demonstrate how your skills and experiences align with the criteria in the person specification.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We want to see your personality shine through while still being professional!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the easiest way for us to receive your details and ensures you’re following the correct process. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at East Suffolk Council
✨Know Your Role
Before the interview, make sure you understand the responsibilities of a Civil Enforcement Officer. Familiarise yourself with parking regulations and the importance of customer service in this role. This will help you answer questions confidently and show your genuine interest in the position.
✨Showcase Your People Skills
Since this role involves engaging with the public, prepare examples of how you've handled difficult situations or provided excellent customer service in the past. Think about times when you remained calm and polite under pressure, as this will demonstrate your suitability for the job.
✨Be Tech-Savvy
As a Civil Enforcement Officer, you'll need to be proficient with smart technologies and software. Brush up on any relevant tech skills before the interview and be ready to discuss your experience with similar systems. This will show that you're adaptable and ready to learn new tools.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This not only shows your enthusiasm but also helps you determine if the company culture aligns with your values.
