At a Glance
- Tasks: Coordinate bereavement services with compassion and professionalism for families in need.
- Company: East Suffolk Services Limited, dedicated to supporting communities during difficult times.
- Benefits: Top-tier health package, competitive pension, learning opportunities, and exclusive discounts.
- Other info: Join a supportive team with opportunities for personal and professional growth.
- Why this job: Make a meaningful impact by helping families navigate their bereavement journey.
- Qualifications: Experience in customer service, empathy, and strong organisational skills required.
The predicted salary is between 31537 - 34434 £ per year.
We are looking for a compassionate and organized Bereavement Services Team Leader to support the smooth delivery of cemetery and bereavement services across East Suffolk. This varied role combines operational coordination with administrative oversight, ensuring services are delivered with professionalism, dignity and care. You will coordinate day‑to‑day activities on site, support burial and interment arrangements, and act as a key point of contact for families, funeral directors and other stakeholders. Working closely with the Bereavement Services Assistant Manager, you'll help maintain accurate records, uphold health and safety and compliance standards and ensure a high‑quality, sensitive service for our communities.
Responsibilities include:
- Managing on‑site operations
- Liaising with stakeholders
- Maintaining detailed records
- Ensuring compliance with health and safety regulations
- Providing a compassionate, professional service to bereaved families
What you will need:
You will bring experience working in a customer‑focused environment, including supporting individuals in sensitive or distressing circumstances. A confident communicator, you will build positive relationships with a wide range of people, demonstrating empathy, tact and professionalism at all times. You will be well organized, able to manage competing priorities and maintain accurate records, with good IT skills across standard systems. Experience in bereavement or cemetery services, knowledge of relevant processes or regulations, and coordinating experience would be advantageous. You will either hold a bereavement management qualification or be willing to work towards one with our support.
Benefits:
- Top‑tier health and wellbeing package through Canada Life, including online access to UK‑based GPs and life insurance.
- Competitive, matched pension scheme through Royal London.
- Access to a wide range of support networks and wellbeing initiatives, including mental health resources and specialist counselling.
- Learning and development opportunities tailored to your role and personal goals.
- Exclusive discounts on the latest tech (smartphones, TVs, laptops), holidays and travel, fashion, health and beauty, and more.
- A car benefit scheme and cycle‑to‑work scheme to support your commute in a way that suits you.
For more information on our fantastic benefits scheme, see our Employee Benefits Brochure (pdf).
Bereavement Services Co-Ordinator in Lowestoft employer: East Suffolk Council
East Suffolk Services Limited is an exceptional employer, offering a compassionate work environment where employees can make a meaningful impact in the community through bereavement services. With a strong focus on employee wellbeing, competitive benefits including a top-tier health package and tailored learning opportunities, staff are supported in their professional growth while maintaining a healthy work-life balance. Located in the picturesque settings of Lowestoft and Woodbridge, employees enjoy a supportive culture that values empathy and professionalism in all interactions.
