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- Tasks: Support the Environmental Services team with administrative duties and customer interactions.
- Company: Join East Suffolk Council, dedicated to improving lives for a quarter of a million residents.
- Benefits: Enjoy generous leave, training opportunities, discounts, and flexible working arrangements.
- Why this job: Make a real impact in your community while developing valuable skills in a supportive environment.
- Qualifications: Excellent customer service and communication skills are essential; no prior experience required.
- Other info: This is a fixed-term maternity cover role for up to 12 months.
The predicted salary is between 30000 - 42000 £ per year.
East Suffolk Council is an exciting place to work and a great place to make a real difference to people\’s lives, delivering vital services to a quarter of a million people across East Suffolk.
We are currently looking for an enthusiastic individual with excellent customer service and communication skills to join our Council as an Environmental Health Technical Support Officer (EHTSO) on a fixed term maternity cover contract for up to 12 months.
You will be one of our EHTSOs that carry out a range of administrative support duties based within the Environmental Services team. The Environmental Service Teams consists of Officers that respond to environmental concerns and complaints in relation to Environmental Protection, Food & Safety and Health & Safety.
Your duties will include receiving and processing incoming work arriving by email, telephone, and face to face interactions, with both internal and external customers. You will also be responsible for creating and maintaining computer records using Uniform and other IT systems. This is an exciting opportunity to support our Environmental Service Team in delivering effective services across the area.
Why work for us?
East Suffolk Council is a great place to work and there are lots of benefits our employees can access. To find out more about why we are so proud of East Suffolk Council, take a look at our video and hear why our employees think it is such a great place to work .
Here are some of the main benefits:
- Great opportunities for training and development
- Generous leave entitlement (equivalent to 25 days a year, increasing to 31 days after 5 years\’ service, plus bank holidays)
- Local government pension scheme
- Free car parking (when you are working in the office)
- Discounts on mobile phones, computers, holiday and travel, fashion and clothing, health and beauty and many other products and services.
Please see our benefits brochure for further information .
The majority of our teams are working in an agile way, with a mixture of home and office working, depending on individual preferences and service requirements. If you wish to discuss how that might impact your working arrangements if you were the successful candidate, please contact the recruiting manager listed at the bottom of this advert.
For an informal discussion about this post, please contact Ian Bentley on 01394 444679, Ian.Bentley@eastsuffolk.gov.uk
Closing date: 11pm 28 August 2025
Interview date: 8 and 9 September 2025
How to apply
Step 1 – Read the advert and the Job Description and Person Specification Environmental Health Technical Support Officer
Step 2 – Complete the Supporting Statement template . Your statement needs to indicate how you meet each of the criteria contained within the Person Specification by using each section of the person specification as a heading to structure your statement. Please give examples of how you meet the criteria. Please use the template provided as other formats will not be accepted.
Step 3 – Complete the online application and upload your statement. Please note, CVs are not accepted.
For more information, check out the How to Apply section of our Career Site.
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Environmental Health Technical Support Officer employer: East Suffolk Council
Contact Detail:
East Suffolk Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Environmental Health Technical Support Officer
✨Tip Number 1
Familiarise yourself with the key responsibilities of the Environmental Health Technical Support Officer role. Understanding the specific duties, such as processing incoming work and maintaining computer records, will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Highlight your customer service skills in any discussions or networking opportunities. Since this role involves interacting with both internal and external customers, showcasing your ability to communicate effectively will set you apart from other candidates.
✨Tip Number 3
Research East Suffolk Council's values and recent initiatives. Being able to discuss how your personal values align with theirs during an interview can demonstrate your genuine interest in the organisation and its mission.
✨Tip Number 4
Prepare questions for the informal discussion with Ian Bentley. This is a great opportunity to show your enthusiasm for the role and gain insights into the team dynamics and expectations, which can help you tailor your approach in the application process.
We think you need these skills to ace Environmental Health Technical Support Officer
Some tips for your application 🫡
Understand the Job Description: Thoroughly read the job description and person specification for the Environmental Health Technical Support Officer role. Make sure you understand the key responsibilities and required skills, as this will help you tailor your application.
Use the Supporting Statement Template: Complete the Supporting Statement template provided by East Suffolk Council. Structure your statement using the headings from the person specification and provide specific examples of how you meet each criterion.
Highlight Customer Service Skills: Since excellent customer service and communication skills are essential for this role, ensure you highlight relevant experiences in your supporting statement that demonstrate these abilities.
Double-Check Your Application: Before submitting your online application, review all your documents to ensure they are complete and formatted correctly. Remember, CVs are not accepted, so focus on your supporting statement and any other required documents.
How to prepare for a job interview at East Suffolk Council
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of an Environmental Health Technical Support Officer. Familiarise yourself with the key duties mentioned in the job description, such as processing incoming work and maintaining computer records. This will help you demonstrate your suitability for the role during the interview.
✨Showcase Your Customer Service Skills
Since excellent customer service is crucial for this position, prepare examples from your past experiences where you've successfully handled customer interactions. Be ready to discuss how you resolved issues or improved customer satisfaction, as this will highlight your ability to communicate effectively with both internal and external customers.
✨Familiarise Yourself with Relevant IT Systems
The role involves using IT systems like Uniform, so it’s beneficial to have a basic understanding of these tools. If you have experience with similar software, be sure to mention it. If not, consider doing a bit of research on Uniform to show your willingness to learn and adapt.
✨Prepare Questions for the Interviewers
Interviews are a two-way street, so think of insightful questions to ask your interviewers. This could include inquiries about the team dynamics, training opportunities, or how success is measured in the role. Asking thoughtful questions shows your genuine interest in the position and the organisation.