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- Tasks: Join our team to support communities through effective council tax billing.
- Company: East Suffolk and West Suffolk Councils, committed to inclusivity and community service.
- Benefits: Enjoy flexible working, a local government pension, and health initiatives.
- Other info: Full training provided, with opportunities for remote work and career progression.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Energetic team player with strong communication and customer service skills.
The predicted salary is between 22000 - 29000 £ per year.
Permanent and fixed term (until March 2028) vacancies based at East Suffolk, Fenland, Breckland and West Suffolk Councils
Offices in Lowestoft, Melton near Woodbridge, Thetford, Bury St. Edmunds and March
Starting salary £25,146 per annum
Full time
About the role
We’re looking for a number of motivated and detail-oriented individuals to join our team at Anglia Revenues Partnership (ARP). This is a fantastic opportunity to contribute to a high-performing, customer-focused service that plays a vital role in supporting our communities.
We welcome applications from people of all backgrounds, lived experiences and neurodivergent individuals. If you’re passionate about making a difference and want to work in a supportive and inclusive environment, where everyone can thrive, we’d love to hear from you.
What you’ll need
- Team player and can work on own initiative
- Great communication skills – written and verbal
- Monitor client accounts to check payments received
- Excellent customer service skills
- Accurately update computer systems & records
- Keep up in a fast-paced partnership environment
- Liaise with other departments, Citizens Advice and Department for Work and Pensions
- Ability to work from home where necessary
- Could be required to travel to Thetford for training although a full programme of remote e-training is currently in place
- And above all enthusiasm!
Why join us?
- Generous Local Government Pension Scheme
- Flexible working options to support work-life balance
- Agile working – a blend of office and home-based work
- Access to a unique employee benefits package
- Full training and ongoing support
- Health and wellbeing initiatives
- A culture that values continuous learning and development
- Career progression opportunities
Contact
To find out more about these opportunities and have an informal conversation about the role, please contact Andrew Rose on 01842 778028 or Andrew.Rose@angliarevenues.gov.uk.
Visit our website www.angliarevenues.gov.uk.
Closing date: 11:30pm on 12th May 2026.
Interview date: w/c 18th May 2026 (provisional dates 21st and 22nd May 2026).
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Council Tax Billing Officer employer: East Suffolk Council
Contact Detail:
East Suffolk Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Council Tax Billing Officer
✨Tip Number 1
Get to know the company! Research East Suffolk Council and West Suffolk Council, and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since great communication is key for this role, consider doing mock interviews with friends or family. This will help you articulate your thoughts clearly and confidently when it’s your turn to shine.
✨Tip Number 3
Show off your enthusiasm! During interviews, let your passion for customer service and community support come through. Share examples of how you've made a difference in previous roles or situations to demonstrate your commitment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Anglia Revenues Partnership and ready to contribute to a high-performing team.
We think you need these skills to ace Council Tax Billing Officer
Some tips for your application 🫡
Read the Job Description Thoroughly: Before you dive into your application, take a good look at the job description and person specification. This will help you understand what we're looking for and how you can tailor your application to show us you're the right fit.
Craft Your Supporting Statement Carefully: Your supporting statement is your chance to shine! Make sure you address each criterion in the person specification. Use specific examples from your experience to demonstrate how you meet our needs. We want to see your enthusiasm and potential!
Keep It Clear and Concise: When writing your application, clarity is key. Avoid jargon and keep your language straightforward. We appreciate well-structured responses that are easy to read. Remember, we’re looking for detail-oriented individuals, so make sure your application reflects that!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the easiest way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about who we are and what we do!
How to prepare for a job interview at East Suffolk Council
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description and the key responsibilities of a Council Tax Billing Officer. Familiarise yourself with the Anglia Revenues Partnership's values and how they align with your own. This will help you demonstrate your enthusiasm and commitment to the role.
✨Showcase Your Communication Skills
As this role requires excellent communication skills, prepare examples of how you've effectively communicated in previous roles. Think about times when you’ve resolved customer queries or liaised with other departments. Practising these scenarios can help you articulate your experiences clearly during the interview.
✨Demonstrate Your Initiative
The job calls for someone who can work on their own initiative. Be ready to discuss instances where you've taken the lead on a project or solved a problem independently. Highlighting your proactive approach will show that you’re a great fit for the fast-paced environment at ARP.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions about the team dynamics, training opportunities, and the culture at ARP. This not only shows your interest in the role but also helps you gauge if it’s the right fit for you.