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- Tasks: Join our Cancer Hub to assist patients with appointments and inquiries.
- Company: ESNEFT provides health services to nearly one million people in East Anglia.
- Benefits: Enjoy flexible working, 27 days annual leave, NHS discounts, and a generous pension scheme.
- Why this job: Make a real impact on patient care while developing your skills in a supportive environment.
- Qualifications: Basic keyboard skills, excellent communication, and ideally experience in an NHS setting.
- Other info: Be part of a digital transformation improving hospital life for staff and patients.
The predicted salary is between 24000 - 36000 £ per year.
We are looking for a vibrant, confident person to join our Cancer Hub at Colchester General Hospital to help deliver a high-quality service.
We need key staff with excellent communication skills and attention to detail.
You must have basic keyboard skills and a clear, confident telephone manner. Ideally, you will have previous experience in a similar environment within an NHS setting. You will need to have excellent organisational skills as this is a fast-paced environment.
You will need the ability to work on your own initiative and remain calm in difficult situations.
Patients invited to attend these appointments may be anxious about a cancer diagnosis and may be tearful, distressed, upset, and/or angry. You need to listen and deal with their enquiries politely and efficiently.
You will be required to work within timed pathways and comply with national and local waiting time targets.
We are ESNEFT, providing hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, clinics, and in patients\’ homes.
As the largest NHS organisation in East Anglia, employing over 12,000 staff, we pride ourselves on supporting our staff with training, development opportunities, and flexible working options.
We offer a generous pension scheme, unsocial hours payments where applicable, 27 days annual leave (pro-rata), and access to NHS discounts. Our Staff Health and Wellbeing programme offers various services.
Our philosophy is that Time Matters to everyone. We focus on improving processes and removing delays for staff and patients.
We are investing in our commitment to Time Matters through a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will introduce a top EPR system to ESNEFT, transforming hospital life for staff and patients.
If you are passionate about patient care and eager to develop your skills and knowledge, we want to hear from you.
Find out about living and working here: www.youtube.com/watch?v=GkPu7HphU8A
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Booking Clerk - Cancer Hub employer: East Suffolk and North Essex NHS Foundation Trust
Contact Detail:
East Suffolk and North Essex NHS Foundation Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Booking Clerk - Cancer Hub
✨Tip Number 1
Familiarise yourself with the specific challenges faced in a cancer care environment. Understanding the emotional state of patients can help you communicate more effectively and empathetically during your interview.
✨Tip Number 2
Highlight any previous experience you have in NHS settings or similar roles. Be prepared to discuss how you managed stressful situations and maintained a calm demeanour while dealing with distressed patients.
✨Tip Number 3
Demonstrate your organisational skills by preparing examples of how you've successfully managed multiple tasks or appointments in a fast-paced environment. This will show that you can handle the demands of the role.
✨Tip Number 4
Research ESNEFT's commitment to patient care and their digital transformation initiatives. Being knowledgeable about their values and goals will allow you to align your answers with what they are looking for in a candidate.
We think you need these skills to ace Booking Clerk - Cancer Hub
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Booking Clerk position. Highlight your relevant experience in your application.
Tailor Your CV: Make sure your CV reflects your communication skills, attention to detail, and any previous experience in an NHS setting. Use specific examples that demonstrate your ability to handle sensitive situations with patients.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for patient care and your organisational skills. Mention how you can contribute to the Cancer Hub's mission and your understanding of the challenges faced by patients.
Proofread Your Application: Before submitting, double-check your application for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at East Suffolk and North Essex NHS Foundation Trust
✨Showcase Your Communication Skills
As a Booking Clerk, excellent communication is key. Be prepared to demonstrate your ability to listen actively and respond clearly during the interview. You might even want to practice answering common questions in a calm and confident manner.
✨Highlight Your Organisational Skills
Given the fast-paced environment of the Cancer Hub, it's crucial to showcase your organisational abilities. Share specific examples from your past experiences where you successfully managed multiple tasks or prioritised effectively under pressure.
✨Demonstrate Empathy and Patience
Patients may be anxious or distressed, so it's important to convey your understanding of this during the interview. Discuss how you would handle difficult situations with compassion and professionalism, ensuring that you can provide a supportive environment for patients.
✨Familiarise Yourself with NHS Values
Understanding the core values of the NHS will help you align your answers with what the organisation stands for. Research ESNEFT's commitment to patient care and their focus on improving processes, and be ready to discuss how you can contribute to these goals.
