At a Glance
- Tasks: Lead daily operations and create a welcoming atmosphere at Twelve Twenty.
- Company: Join a friendly, family-run pub in the heart of Newton Abbot.
- Benefits: Enjoy a competitive salary, generous staff discounts, and creative freedom.
- Other info: Flexible hours with opportunities for growth in a dynamic environment.
- Why this job: Shape the future of a vibrant venue and inspire a passionate team.
- Qualifications: Experience in pub management and strong leadership skills required.
The predicted salary is between 33750 - 41250 £ per year.
Job Description
As Assistant Manager, you’ll lead the day-to-day of Twelve Twenty.
This is a hands‑on, guest‑facing role where energy, creativity and attention to detail matter.
You’ll guide a confident front‑of‑house and bar team, maintain high operational standards, and ensure every service feels smooth, welcoming and full of personality.
You’ll also take ownership of our private function areas, terrace and outdoor spaces, ensuring they stay active, appealing and well used, working with our internal team to promote the spaces, drive bookings and deliver memorable occasions that fit the Twelve Twenty atmosphere.
You’ll work closely with the General Manager and the wider East Street Pub Company team to grow the venue, strengthen its reputation and create reasons for guests to keep returning.
Twelve Twenty is a well-established pub located in the heart of Newton Abbot, UK.
We pride ourselves on serving delicious food and creating a welcoming atmosphere for our customers.
We are now looking for a talented and passionate Chef to join our team.
Key Responsibilities
Leadership & People
- Recruit, train and support a strong team across bar, floor and kitchen.
- Build a positive culture where staff feel valued, motivated and confident.
- Lead by example with warm, high-quality guest service.
- Create clear expectations around standards, communication and professionalism.
Customer Experience
- Build strong relationships with customers, creating a welcoming and inclusive atmosphere that drives repeat visits.
- Maintain excellent service across brunch, lunch, dinner and drinks.
- Respond promptly to customer feedback and resolve complaints effectively.
- Handle feedback and reviews with confidence and a problem-solving mindset.
Operations Management
- Oversee daily operations, including food and beverage service, cleanliness, and compliance with licensing laws and health and safety regulations.
- Ensure the smooth running of regular events, including live music and promotions.
- Support the kitchen team with menu presentation, consistency and quality.
Financial Management
- Manage budgets, staffing levels and labour control.
- Oversee ordering, stock management and cost controls.
- Monitor weekly business performance and drive revenue‑boosting initiatives.
- Maintain accurate financial records and cash handling procedures.
Marketing & Promotions
- Work with our internal marketing team on promotions, social media content and campaigns.
- Ensure the venue feels fresh, relevant and present in the town.
- Help develop events, themed nights and experiences that strengthen Twelve Twenty’s identity.
About You
- Proven experience in pub management or a similar hospitality role.
- Strong leadership skills with the ability to inspire and manage a team.
- Excellent communication and interpersonal skills.
- Sound knowledge of licensing laws, health and safety regulations, and financial management.
- Passion for delivering exceptional customer experiences.
- Ability to work flexible hours, including evenings, weekends, and public holidays.
Benefits
- Competitive salary
- Friendly, family-run venue – not a chain
- Generous staff discount
- Opportunity to manage a well-known, ever-growing venue in a vibrant market town.
- Creative freedom to help shape the next stage of Twelve Twenty’s growth
- Uniform provided
- Full holiday allowance
- Incentives
- Contracted minimum hours per week
- #J-18808-Ljbffr
Assistant Manager - Twelve Twenty employer: East Street Pub Company LTD
At Twelve Twenty, we pride ourselves on being an exceptional employer that values creativity, leadership, and a warm, inclusive work culture. As a General Manager, you'll have the opportunity to lead a passionate team in a vibrant venue located in the heart of town, where your ideas will be welcomed and your contributions recognised. With supportive ownership and a focus on employee growth, you’ll thrive in an environment that encourages innovation and celebrates outstanding hospitality.
Contact Details:
East Street Pub Company LTD Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager - Twelve Twenty
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like East Street Pub Company LTD. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to East Street Pub Company LTD
Don't be shy about reaching out to East Street Pub Company LTD directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant Manager - Twelve Twenty
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about East Street Pub Company LTD and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at East Street Pub Company LTD
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
