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- Tasks: Support Council meetings and manage democratic processes with a friendly team.
- Company: Join a professional team at the heart of local governance.
- Benefits: Enjoy flexible hours, generous leave, free parking, and a local government pension.
- Why this job: Make a real impact in your community while developing valuable skills.
- Qualifications: Strong communication, IT skills, and a passion for customer service are essential.
- Other info: Hybrid working options available; evening meetings required.
The predicted salary is between 28800 - 48000 £ per year.
An exciting opportunity has arisen for a Democratic Services Officer to join our professional and friendly team. The Democratic Services team sits at the heart of the organisation. It is responsible for managing the various democratic processes of the Council, ensuring the efficient and effective delivery of the service. We work closely with all the Council's elected members and provide support to meetings of the Council and its committees. The Team also provides administrative support to a range of important related activities, including the processing of Council decision making records, Freedom of Information requests and Corporate Complaints.
We are looking for someone who will be comfortable working with elected members, has a positive attitude and a passion for excellent customer service. The ideal candidate will also be well organised, calm under pressure and able to work independently on their own initiative, as well as part of a team. Responsible for a varied but interesting workload, you will also need excellent communication and IT skills.
In return, we offer a generous package of benefits including:
- flexible working hours
- generous annual leave
- free car parking
- local government pension scheme
The position also has the opportunity for hybrid working, i.e. the opportunity for both home and office-based working. Committee meetings are office-based, so a flexible approach and the ability to attend evening meetings at the Town Hall is essential.
Full details of the job role and the essential requirements for the job holder are detailed in the Job Description and Person Specification.
If you would like an informal discussion about the role, please contact James Abbott, Corporate Services Manager, on 01283 508244. The deadline for applications is 5th January 2025.
Democratic Services Officer employer: East Staffordshire Borough Council
Contact Detail:
East Staffordshire Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Democratic Services Officer
✨Tip Number 1
Familiarise yourself with the democratic processes and structures of local councils. Understanding how decisions are made and the role of elected members will help you engage effectively during interviews.
✨Tip Number 2
Network with current or former Democratic Services Officers. They can provide valuable insights into the role and share their experiences, which can help you tailor your approach when applying.
✨Tip Number 3
Demonstrate your customer service skills in any interactions you have with the organisation. Whether it's through informal discussions or networking events, showing your passion for excellent service can set you apart.
✨Tip Number 4
Be prepared to discuss your organisational skills and ability to work under pressure. Think of specific examples from your past experiences that showcase these abilities, as they are crucial for this role.
We think you need these skills to ace Democratic Services Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Democratic Services Officer. Highlight key skills such as communication, organisation, and customer service that you possess.
Tailor Your CV: Customise your CV to reflect your relevant experience and skills that align with the job. Emphasise any previous roles where you worked with elected members or in a democratic services context.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for the role and your understanding of the democratic processes. Mention specific examples of how you've demonstrated the required skills in past positions.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at East Staffordshire Borough Council
✨Understand the Democratic Process
Familiarise yourself with the democratic processes of the Council. Be prepared to discuss how these processes work and your role in supporting them, as this will show your commitment and understanding of the position.
✨Showcase Your Communication Skills
As a Democratic Services Officer, excellent communication is key. Prepare examples of how you've effectively communicated with various stakeholders in the past, especially in high-pressure situations.
✨Demonstrate Organisational Skills
Be ready to discuss how you manage multiple tasks and deadlines. Provide specific examples of how you've organised meetings or handled administrative tasks efficiently, as this is crucial for the role.
✨Express Your Customer Service Passion
Highlight your dedication to excellent customer service. Share experiences where you've gone above and beyond to assist others, particularly in a public service context, to align with the team's values.
