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- Tasks: Support residents with financial advice and help manage their benefits effectively.
- Company: Join the East Riding Council, dedicated to serving the community with compassion and efficiency.
- Benefits: Enjoy flexible working options, generous leave, and discounts at local shops and leisure centres.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Knowledge of welfare benefits and housing recovery is essential; Level 3 financial qualification is a plus.
- Other info: This is a temporary role; perfect for those seeking experience in a meaningful position.
The predicted salary is between 24000 - 36000 £ per year.
County Hall, Cross Street, Beverley, HU17 9BA
Place of Work: Agile Working – Working from home and some office days at County Hall, Beverley
The Role
A Your Money Advisor (Level 2) is a key part of the Revenues and Benefits team helping to deliver a first-class service to the residents of the East Riding.
Our service must be delivered in a timely manner to those facing personal crisis. This will involve:
- Helping to sustain tenancies.
- Advising customers on ways to maximise their income.
- Understanding and explaining benefit entitlement.
- Setting sustainable arrangements for rent and council tax arrears.
- Understanding priority debts.
- Referring or signposting to other services both internal and external.
- Maintaining in-depth case notes.
The Candidate
You must have a working knowledge of welfare benefits and in-depth knowledge of housing rent recovery and council tax recovery as this is a level 2 post. Desirable criteria inclues a Level 3 financial qualification.
You will need to be supportive and empathetic with our customers but must be able to give clarity around priority debts either over the telephone, letter, or email. You must have the ability to stay calm in difficult situations and work well under pressure and meet targets.
Good organisational skills and attention to detail is crucial. You must be able to build a rapport with our customers and colleagues. Excellent communication skills and the need to maintain confidentiality is a requirement.
A full working knowledge of IT applications including Microsoft Office, Northgate, Active H and NECDM.
As this post is temporary, please speak to your current manager about a secondment request if required.
Why work for our team?
We offer competitive rewards:
- Generous leave entitlement.
- Access to employer pension scheme.
- Car salary sacrifice scheme.
- Cycle salary sacrifice scheme.
- Reduced cost membership at our Leisure Centres.
- Shop and Save discounts at a variety of local shops.
For more information, please email Team Leaders Christine Craven or Louise Parker
The Council offers many remote working opportunities as part of our commitment to providing flexibility wherever possible for our employees.
Internal Candidates
If you already work for the council and have an Employee Self Service (ESS) account, please login to apply online using your ESS username and password.
Secondment
If you wish to apply for this role on a secondment basis please ensure you have sought approval from your line manager prior to submitting your application.
Applying for the role
Apply by completing the online application form. Ensure the application demonstrates how you meet the essential criteria from the employee specification. CV\’s will not be accepted for this vacancy.
DBS/Medical check
This post is subject to an enhanced DBS clearance check.
Discover why the council is a great place to work
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Your Money Team Advisor Temporary employer: East Riding of Yorkshire Council
Contact Detail:
East Riding of Yorkshire Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Your Money Team Advisor Temporary
✨Tip Number 1
Familiarise yourself with the specific welfare benefits and housing rent recovery processes relevant to the role. This knowledge will not only help you in interviews but also demonstrate your commitment to understanding the job requirements.
✨Tip Number 2
Practice your communication skills, especially in handling difficult conversations. Role-playing scenarios with a friend or family member can help you stay calm and articulate when discussing sensitive topics like priority debts.
✨Tip Number 3
Showcase your organisational skills by preparing examples of how you've managed multiple cases or tasks effectively in the past. Being able to discuss your approach to maintaining detailed case notes will be beneficial.
✨Tip Number 4
Research the council's values and recent initiatives related to community support. Being knowledgeable about their current projects can help you connect your personal values with the organisation's mission during discussions.
We think you need these skills to ace Your Money Team Advisor Temporary
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Your Money Team Advisor. Make sure you can demonstrate your knowledge of welfare benefits and housing rent recovery in your application.
Tailor Your Application: When filling out the online application form, ensure that you specifically address how you meet the essential criteria outlined in the employee specification. Use examples from your experience to illustrate your skills and knowledge.
Showcase Communication Skills: Highlight your excellent communication skills in your application. Provide examples of how you've effectively communicated with customers or colleagues, especially in challenging situations, as this is crucial for the role.
Proofread Your Application: Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A well-presented application reflects your attention to detail, which is an important quality for this position.
How to prepare for a job interview at East Riding of Yorkshire Council
✨Show Your Knowledge of Welfare Benefits
Make sure to brush up on your understanding of welfare benefits, housing rent recovery, and council tax recovery. Be prepared to discuss specific examples of how you've applied this knowledge in previous roles or situations.
✨Demonstrate Empathy and Support
As a Your Money Advisor, you'll need to show that you can be supportive and empathetic towards customers facing personal crises. Think of scenarios where you've helped someone in a difficult situation and be ready to share those experiences.
✨Highlight Your Communication Skills
Excellent communication is key for this role. Prepare to discuss how you maintain clarity when explaining complex information, especially regarding priority debts. Practise articulating your thoughts clearly and concisely.
✨Prepare for Pressure Situations
The role requires staying calm under pressure. Think of examples from your past where you've successfully managed stressful situations or met tight deadlines. This will demonstrate your ability to handle the demands of the job.