At a Glance
- Tasks: Lead a team handling parking appeals and ensure fair decision-making.
- Company: Join a supportive council team focused on community service.
- Benefits: Full training, career development, and potential qualifications provided.
- Other info: Flexible work environment with opportunities for growth and varied tasks.
- Why this job: Make a difference in your community while developing leadership skills.
- Qualifications: Strong communication skills and willingness to learn; driving licence preferred.
The predicted salary is between 30000 - 40000 € per year.
The Parking Operations Team are looking for an engaging individual to join the Notice and Appeals Team as Team Leader. The post is office based, although there will be a need to visit parking locations throughout the East Riding, therefore a full driving licence and willingness to drive council vehicles is essential. Applicants will be considered if they do not currently hold a full driving licence but can commit to obtaining this within 6 months from starting the post and/or within the 6 month probationary period.
The postholder will primarily be overseeing the work of a team of Notice and Appeals Officers, who respond to written appeals against parking Penalty Charge Notices (PCNs). The Team Leader may also at times be required to respond to appeals, which includes investigating the circumstances of the case and the relevant legislation before making a decision. The postholder will be required to respond to appellants in writing, in a clear and professional manner.
The postholder will also be required to prepare PCN case files to defend the council at the Traffic Penalty Tribunal, and will be required to liaise with the Traffic Enforcement Centre and Enforcement Agents, to ensure outstanding PCN debts can be recovered. Full training will be provided and the postholder will be required to gain a qualification in Notice Processing, which the council will arrange. The postholder will also be required to assist other members of the Parking Operations Team for a variety of tasks when required, such as dealing with customer enquiries, administrative work, producing statistics, coordinating parking suspensions and dispensations and carrying out car park inspections.
The post holder will be required to gain a qualification in Highway Inspections, which the council will also arrange. Experience in the supervision of staff would be beneficial but is not essential, however the postholder must have a flexible and positive approach, to work with changes to systems as necessary, in order to motivate staff. You should have experience in word processing and spreadsheet packages such as Word and Excel. You should have the ability to learn and accommodate new ways of working and must be willing to undertake service specific training as necessary. Some travel across East Riding of Yorkshire may be required, applicants must be able to transport themselves.
Team Leader Notice and Appeals employer: East Riding of Yorkshire Council
Join a supportive and dynamic work environment as a Team Leader in the Notice and Appeals Team, where your leadership will help shape the future of parking operations across the East Riding. With comprehensive training provided, including qualifications in Notice Processing and Highway Inspections, you will have ample opportunities for professional growth while contributing to meaningful community services. Enjoy a collaborative culture that values flexibility and innovation, making it an excellent place for those seeking a rewarding career in public service.
Contact Detail:
East Riding of Yorkshire Council Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader Notice and Appeals
✨Tip Number 1
Get to know the company! Research the Parking Operations Team and understand their values and goals. This will help you tailor your approach during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your responses to common interview questions. Think about how your experience aligns with the responsibilities of the Team Leader role, especially around overseeing a team and handling appeals. We want you to feel confident when discussing your skills!
✨Tip Number 3
Network with current employees or others in the industry. They can provide insights into the team dynamics and what it’s like to work in the Parking Operations Team. Plus, it might just give you an edge in your application!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Team Leader Notice and Appeals
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for the role shine through! We want to see that you're genuinely excited about joining our Notice and Appeals Team. A little enthusiasm can go a long way in making your application stand out.
Be Clear and Professional:Since you'll be responding to appeals in a professional manner, make sure your written application reflects that. Use clear language, proper grammar, and structure your thoughts logically. This will show us that you can communicate effectively, which is key for this role.
Highlight Relevant Experience:Even if you haven't supervised staff before, share any relevant experiences that demonstrate your leadership potential or ability to work in a team. We love seeing how your past roles have prepared you for this position, so don’t hold back!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at East Riding of Yorkshire Council
✨Know Your Stuff
Make sure you understand the role of a Team Leader in the Notice and Appeals Team. Familiarise yourself with the process of handling Penalty Charge Notices (PCNs) and the relevant legislation. This will show that you're not just interested in the job, but that you’re ready to hit the ground running.
✨Showcase Your Leadership Skills
Even if you haven't had formal experience supervising staff, think about times when you've led a project or helped others. Be prepared to share specific examples that demonstrate your ability to motivate and support a team, especially in a dynamic environment like parking operations.
✨Communication is Key
Since you'll be responding to appellants in writing, practice clear and professional communication. Bring examples of written work or reports you've done in the past. This will help illustrate your ability to convey information effectively, which is crucial for this role.
✨Be Ready to Adapt
The job requires a flexible approach to changes in systems and processes. Think of instances where you've successfully adapted to new ways of working. Highlight your willingness to learn and undertake service-specific training, as this will resonate well with the interviewers.
