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- Tasks: Support the Streetscene Hub by managing enquiries and ensuring effective communication.
- Company: Join a dynamic team dedicated to enhancing community services.
- Benefits: Flexible working hours, competitive pay, and opportunities for personal growth.
- Other info: Work independently and collaboratively in a fast-paced environment.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Strong IT and communication skills, with a knack for organisation.
The predicted salary is between 25000 - 30000 £ per year.
An exciting opportunity has arisen to join the Streetscene Hub, a busy and centralised team providing a single point of contact for Members and town and parish councils in relation to a wide range of Streetscene services. The Hub plays a key role in managing a high volume of incoming enquiries and ensuring that requests, complaints and service issues are effectively triaged and directed to the appropriate operational teams.
The successful candidate will support the efficient coordination of communication between elected Members, parish councils and service areas across Streetscene. The primary focus of this role is the monitoring and management of shared email inboxes, assessing incoming enquiries and determining the most appropriate course of action. This will include acknowledging contact, gathering relevant information, and ensuring requests are logged, prioritised and passed to the correct teams for resolution.
The role requires sound judgement, attention to detail and the ability to manage competing priorities to ensure timely responses. You will liaise with a wide range of internal and external stakeholders, helping to ensure consistent, accurate and professional communication. The role also involves tracking the progress of enquiries, maintaining records, and supporting the Hub's aim of providing a responsive, customer focussed service.
The successful candidate will be highly organised, capable of working independently as well as part of a team, and confident in dealing with a wide range of queries. Strong IT skills and excellent communication skills are essential, along with a commitment to delivering high standards of customer care. Working hours and days are negotiable.
Streetscene Hub Technical Assistant employer: East Riding of Yorkshire Council
Contact Detail:
East Riding of Yorkshire Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Streetscene Hub Technical Assistant
✨Tip Number 1
Get to know the Streetscene Hub inside out! Research their services and understand how they interact with Members and councils. This will help you tailor your conversations during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role involves liaising with various stakeholders, try role-playing scenarios where you handle different types of enquiries. This will boost your confidence and prepare you for real-life situations.
✨Tip Number 3
Show off your organisational skills! Think of examples from your past experiences where you successfully managed competing priorities or handled a high volume of tasks. Be ready to share these stories during your interview.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and keen on joining the Streetscene Hub team.
We think you need these skills to ace Streetscene Hub Technical Assistant
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Streetscene Hub role. We want to see how you can contribute to managing enquiries and supporting communication effectively.
Show Off Your Communication Skills: Since this role involves liaising with various stakeholders, it’s crucial to demonstrate your excellent communication skills in your written application. Use clear and concise language to showcase your ability to convey information professionally.
Highlight Your Organisational Skills: We’re looking for someone who can juggle multiple tasks and priorities. In your application, share examples of how you’ve successfully managed competing demands in the past, showing us that you can keep things running smoothly.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at East Riding of Yorkshire Council
✨Know Your Streetscene Stuff
Familiarise yourself with the Streetscene services and the role of the Hub. Understand how they manage enquiries and the importance of effective communication. This will show your genuine interest and help you answer questions more confidently.
✨Show Off Your Organisational Skills
Prepare examples that highlight your ability to manage competing priorities and stay organised. Think of times when you successfully handled multiple tasks or dealt with a high volume of enquiries, as this is crucial for the role.
✨Practice Your Communication
Since the role involves liaising with various stakeholders, practice clear and professional communication. You might want to role-play common scenarios you could face in the job, like responding to an enquiry or resolving a complaint.
✨Demonstrate Your IT Proficiency
Brush up on your IT skills, especially any software or tools relevant to managing emails and tracking enquiries. Be ready to discuss your experience with these tools and how you can leverage them to improve efficiency in the Hub.