At a Glance
- Tasks: Welcome visitors, manage bookings, and ensure smooth operations at our vibrant business centre.
- Company: Join the Invest East Yorkshire team at a hub for renewables and environmental tech.
- Benefits: Flexible part-time hours, dynamic work environment, and opportunities to develop customer service skills.
- Other info: Opportunity to work across multiple locations and gain valuable experience in facilities management.
- Why this job: Be the face of a prestigious business centre and contribute to local economic growth.
- Qualifications: NVQ Level II in Business Administration and experience in an office environment.
The predicted salary is between 20000 - 25000 £ per year.
An exciting opportunity has arisen to join the Invest East Yorkshire team within Economic Development as Receptionist / Facility Co-ordinator at our prestigious business centre in Hessle. Ergo is the hub for renewables and environmental technologies, located at the heart of the UK's Energy Estuary with a prime location on the Bridgehead Business Park overlooking the Humber Bridge.
The two floors offer a range of business accommodation, conference and meeting room facilities along with an onsite café. The ground and first floor offices and workshops are let to a range of small to medium sized companies with the meeting and conference rooms being available for external bookings.
We are looking to recruit a part time Receptionist/Facility Co-ordinator to ensure the business centre is open between the hours of 7:30am to 5:30pm and to have some flexibility in terms of conference bookings. Two shift patterns will be worked rotating fortnightly Monday, Tuesday and every other Wednesday 7:30am-4:00pm and 9:00am-5:30pm.
As part of the front of house team, the successful candidate will need to have excellent customer care and communication skills. The post will be physically demanding and very varied, with duties to include:
- Showing prospective tenants around
- Meeting and greeting visitors
- Setting up conference & meeting rooms
- Problem solving
- Managing tenants' expectations
- Being the on-site fire warden
- First aider
- Carrying out a whole host of health and safety duties
You should have a minimum of NVQ Level II in Business Administration or equivalent, have direct experience of working in an office environment (facilities management desirable) along with diary management and be competent in the use of IT. You should also possess an interest in business, economic growth and developments in the local area.
You may be required to work from one of our other business centres occasionally, so use of a car and willingness to travel is desirable.
Appointment Type: Job Share
Days of work: Monday, Tuesday and every second Wednesday
Hours per week: 18.75 (2 shift patterns rotating fortnightly 7:30am-4:00pm & 9:00am-5:30pm).
Business Centre Receptionist (ergo) in Hessle employer: East Riding of Yorkshire Council
Invest East Yorkshire offers a dynamic and supportive work environment at ergo, the leading hub for renewables and environmental technologies. With a focus on employee growth and development, we provide opportunities for professional advancement while fostering a collaborative culture that values excellent customer service and teamwork. Located in the picturesque Bridgehead Business Park, our team enjoys a vibrant atmosphere with access to modern facilities and a commitment to sustainability.
Contact Details:
East Riding of Yorkshire Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Business Centre Receptionist (ergo) in Hessle
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Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like East Riding of Yorkshire Council and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at East Riding of Yorkshire Council and let us see your personality shine through!
We think you need these skills to ace Business Centre Receptionist (ergo) in Hessle
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and East Riding of Yorkshire Council.
Get Familiar with Our Brand:Before applying, take some time to learn about East Riding of Yorkshire Council and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at East Riding of Yorkshire Council
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress East Riding of Yorkshire Council.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which East Riding of Yorkshire Council will surely appreciate.
