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For Companies At a Glance
- Tasks: Assist with HR tasks, customer queries, and administrative duties in a supportive team.
- Company: Join East Riding of Yorkshire Council, a major employer with diverse career opportunities.
- Benefits: Enjoy flexible working hours, remote work options, and comprehensive training.
- Why this job: Kickstart your HR career while making a difference in people's lives and enjoying a balanced work life.
- Qualifications: Customer service experience is essential; HR knowledge is a plus but not required.
- Other info: Initial office training followed by flexible home working; hours can be negotiated.
The predicted salary is between 24000 - 36000 £ per year.
The job itself
If you have experience working with customers and you\’re interested in starting a career within People Services, could our Employment Services Assistant role be the next step in your career?
East Riding of Yorkshire Council is one of the largest employers in the area with over 10,000 staff covering all types of professions. People Services play an essential role by managing workforce activity, including functions such as employee relations, recruitment, payroll, organisational development, equality diversity and inclusion, safety services, policy and reward, corporate administration, disclosure and barring service and occupational health.
The HR Advice Centre sits at the heart of People Services as a key administrative support function, working closely with each of these teams. Reporting to the Employment Services Advisor, the team of 15 have an interesting and varied job role working with both internal and external customers. Tasks include:
- Issuing Statements of Main Terms and Conditions and updates.
- Processing employee updates on the council\’s HR/payroll system (iTrent).
- Offer guidance and support on staff policies via email and phone.
- Action and update records for the Teachers Pensions and Local Government Pensions Schemes.
- First point of contact for People Services queries.
This is an ideal opportunity for someone looking to expand their HR knowledge and experience or start their career in HR with previous customer service experience and are confident undertaking basic administrative duties. Full training will be provided on all relevant council systems however a basic understanding of employment terms and conditions or pay legislation could be advantageous.
Our staff are our most important asset and we value a healthy work/ life balance therefore the HR Advice Centre operates a flexible working system Monday to Friday. The new starter would be expected to work in the office for the initial training period. Following this, there is flexibility to work from home, with the requirement to attend the office on a regular day. There will be a requirement to attend on other days, such as for training events, but these will be planned in advance. Daily working hours may be negotiable to assist with caring responsibilities etc.
For full details of the requirements of the post, please refer to the job outline and specification for the Employment Services Assistant L3 – People Services role.
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Employment Services Assistant L3 employer: East Riding of Yorkshire Council
Contact Detail:
East Riding of Yorkshire Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Employment Services Assistant L3
✨Tip Number 1
Familiarise yourself with the key functions of People Services, especially those related to employee relations and recruitment. Understanding these areas will help you engage in meaningful conversations during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of East Riding of Yorkshire Council, particularly those in HR roles. They can provide valuable insights into the work culture and expectations, which can be beneficial when preparing for your interview.
✨Tip Number 3
Brush up on your knowledge of employment terms and conditions, as well as basic pay legislation. Even though training will be provided, having a foundational understanding will set you apart from other candidates and show your commitment to the role.
✨Tip Number 4
Prepare to discuss your customer service experience in detail. Think of specific examples where you've successfully resolved issues or provided support, as this will highlight your suitability for the Employment Services Assistant position.
We think you need these skills to ace Employment Services Assistant L3
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and requirements of the Employment Services Assistant role. Tailor your application to highlight relevant experience, especially in customer service and administrative duties.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous roles that involved customer interaction or administrative tasks. Mention specific examples where you provided guidance or support, as this aligns with the job's focus on assisting internal and external customers.
Show Enthusiasm for HR: Express your interest in starting a career within People Services. Mention any relevant training or knowledge you have about HR practices, employment terms, or pay legislation, even if it's basic. This shows your commitment to learning and growing in the field.
Proofread Your Application: Before submitting your application, make sure to proofread all documents for spelling and grammatical errors. A well-presented application reflects your attention to detail, which is crucial for an administrative role.
How to prepare for a job interview at East Riding of Yorkshire Council
✨Showcase Your Customer Service Skills
Since the role involves working closely with both internal and external customers, be prepared to discuss your previous customer service experience. Share specific examples of how you've successfully handled customer queries or resolved issues.
✨Familiarise Yourself with HR Basics
While full training will be provided, having a basic understanding of employment terms and conditions or pay legislation can set you apart. Brush up on key HR concepts and be ready to discuss them during the interview.
✨Demonstrate Your Administrative Abilities
The role requires basic administrative duties, so highlight any relevant experience you have in this area. Discuss your organisational skills and how you manage tasks efficiently, especially in a busy environment.
✨Emphasise Flexibility and Adaptability
With the role offering flexible working arrangements, it's important to convey your adaptability. Be ready to discuss how you manage your time and responsibilities, especially if you have caring commitments or other obligations.
