At a Glance
- Tasks: Support HR activities and provide guidance on staff policies to internal and external customers.
- Company: Join a dynamic HR Advice Centre with a focus on collaboration and support.
- Benefits: Flexible working hours, remote work options, and comprehensive training provided.
- Other info: Enjoy a supportive environment with opportunities for personal and professional growth.
- Why this job: Be the first point of contact for people services and make a difference in HR.
- Qualifications: Customer service experience and basic admin skills; training will be provided.
The predicted salary is between 24000 - 28000 € per year.
The HR Advice Centre is a key administrative support function, working closely with internal and external customers. Reporting to the Employment Services Advisor, the centre manages a range of HR activities and offers guidance on staff policies.
Responsibilities
- Issue Statements of Main Terms and Conditions and related updates.
- Process employee updates on the council’s HR/payroll system (iTrent).
- Provide guidance and support on staff policies via email and phone.
- Action and update records for the Teachers Pensions and Local Government Pensions Schemes.
- Serve as the first point of contact for people services queries.
Qualifications
Ideal candidates will have previous customer service experience and be confident handling basic administrative duties. A basic understanding of employment terms and conditions or pay legislation is advantageous, though full training will be provided.
Working Conditions
The role offers a flexible working system Monday to Friday. New starters are expected to work in the office during initial training; thereafter, work from home is permitted with compulsory office attendance on regular and training‑event days. Daily hours may be negotiated to accommodate caring responsibilities.
Employment Services Assistant employer: East Riding of Yorkshire Council
The HR Advice Centre is an excellent employer, offering a supportive work culture that prioritises employee well-being and professional growth. With flexible working arrangements and comprehensive training provided, employees can thrive in their roles while balancing personal commitments. Located in a collaborative environment, the centre fosters strong relationships with both internal and external customers, making it a rewarding place to contribute to meaningful HR initiatives.
Contact Detail:
East Riding of Yorkshire Council Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Employment Services Assistant
✨Tip Number 1
Network like a pro! Reach out to people in the HR field, especially those who work in employment services. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for those interviews! Research common questions for HR roles and practice your responses. We want you to feel confident when discussing your customer service experience and how it relates to the role.
✨Tip Number 3
Show off your skills! If you have experience with HR/payroll systems like iTrent, make sure to highlight that in conversations. It’s all about demonstrating how you can hit the ground running.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Employment Services Assistant
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your previous customer service experience aligns with the role. We want to see how you can bring your unique skills to our team!
Show Off Your Communication Skills:Since you'll be providing guidance and support via email and phone, it's crucial to demonstrate your communication skills in your written application. Keep it clear, concise, and friendly – just like we do at StudySmarter!
Highlight Relevant Experience:If you've got any experience with HR activities or administrative duties, make sure to mention it! Even if it's basic, we love seeing how you can contribute to our HR Advice Centre.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at East Riding of Yorkshire Council
✨Know Your Stuff
Make sure you brush up on the basics of employment terms and conditions. Familiarise yourself with common HR practices and policies, as this will show that you're genuinely interested in the role and understand its requirements.
✨Customer Service is Key
Since the role involves a lot of interaction with internal and external customers, think of examples from your previous experience where you've provided excellent customer service. Be ready to discuss how you handled queries or resolved issues effectively.
✨Practice Makes Perfect
Rehearse common interview questions related to administrative duties and HR processes. You could even do a mock interview with a friend to get comfortable with articulating your thoughts clearly and confidently.
✨Ask Smart Questions
Prepare a few thoughtful questions to ask at the end of your interview. This could be about the team dynamics, training opportunities, or how success is measured in the role. It shows that you're engaged and serious about the position.
