Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic team to deliver top-notch customer and library services.
- Company: Join a respected employer known for its commitment to community and employee satisfaction.
- Benefits: Enjoy generous leave, pension schemes, leisure discounts, and more!
- Why this job: Make a real impact in your community while developing valuable leadership skills.
- Qualifications: Must have strong customer service skills and experience working with the public.
- Other info: Role involves physical activity and occasional Saturday shifts.
The predicted salary is between 28800 - 43200 £ per year.
The job itself
We are excited to be able to offer the opportunity to join Libraries and Customer Services working as a Customer Service Supervisor within our team at the Driffield Multi Service Centre.
We pride ourselves on being an employer of choice and in addition to your salary we offer a range of great benefits including:
- Generous leave entitlement.
- Access to employer pension scheme.
- Car salary sacrifice scheme.
- Reduced cost membership at our Leisure Centres.
- Shop and Save discounts at a variety of local shops.
What youll be doing
Working as a Customer Service Supervisor you will provide effective operational management of a busy customer and library service, ensuring the delivery of a high quality and modern customer transaction, enquiry, library and information service to local residents.
You will manage, lead, motivate and develop a team of staff. In addition, you will engage with customers and local partners to develop and promote the service including supporting increased use of our self-service payment and information facilities and promotion of our Health Agenda. You will also support activities within the centre such as Storytime and Adult groups.
The role can be physically demanding and involves moving around the workplace, assisting customers, moving library stock to and from shelves, restocking display areas, loading / unloading of small crates of library materials / book stock and caddy liner boxes.
The hours of the post are:
Monday 9.15am – 6.45pm.
Tuesday 9.15am – 4.45pm.
Wednesday 9.15am – 4.45pm.
Thursday 9.15am – 4.45pm.
Friday 9.15am – 4.45pm.
The centre is also open Saturday mornings which are covered by customer advisors. There will be the occasional need for the Supervisor to cover this shift.
About You
We are looking for a reliable and confident individual with excellent customer care and organisational skills.
You are someone who enjoys working with customers of all ages and you can deal with difficult situations effectively, keeping calm under pressure.
You will have excellent communication skills and a motivated approach to delivering good customer service.
This job would ideally suit someone with experience of working with the public.
You will need to demonstrate that you:
- You must be able to demonstrate your ability to respond positively to the demands and needs of the centre.
- Have excellent IT skills to assist and encourage customers.
- Possess the ability to promote and utilise digital resources for effective service delivery.
- Can effectively respond to customer enquiries through face-to-face contact, over the telephone and via email channels.
#J-18808-Ljbffr
Customer Services Supervisor employer: East Riding of Yorkshire Council
Contact Detail:
East Riding of Yorkshire Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Supervisor
✨Tip Number 1
Familiarise yourself with the services offered at the Driffield Multi Service Centre. Understanding the specific needs of the community and how the centre operates will help you engage effectively with customers and demonstrate your commitment to enhancing their experience.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed or motivated a team in the past. Be ready to discuss your approach to developing staff and handling challenging situations, as this will be crucial for the Customer Services Supervisor role.
✨Tip Number 3
Brush up on your IT skills, especially those related to customer service software and digital resources. Being able to confidently assist customers with technology will set you apart and show that you're prepared to promote self-service options effectively.
✨Tip Number 4
Prepare to discuss your strategies for maintaining calm under pressure. Think of specific instances where you've dealt with difficult customer interactions and how you resolved them, as this will highlight your excellent customer care skills.
We think you need these skills to ace Customer Services Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and team management. Use specific examples that demonstrate your ability to handle difficult situations and provide excellent customer care.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the organisation. Mention how your skills align with the job requirements, particularly your communication skills and experience working with the public.
Showcase Relevant Skills: Emphasise your IT skills and ability to promote digital resources in your application. Provide examples of how you've used technology to enhance customer service in previous roles.
Prepare for Potential Questions: Think about how you would respond to questions regarding customer service scenarios. Be ready to discuss how you manage stress and maintain composure in challenging situations, as this is crucial for the role.
How to prepare for a job interview at East Riding of Yorkshire Council
✨Showcase Your Customer Service Skills
As a Customer Service Supervisor, your ability to handle customer interactions is crucial. Prepare examples of how you've successfully managed difficult situations or provided exceptional service in the past. This will demonstrate your capability to lead and motivate a team while ensuring high-quality service.
✨Demonstrate Leadership Experience
Highlight any previous experience you have in managing or supervising a team. Discuss your approach to motivating staff and how you’ve developed their skills. This will show that you can effectively lead a team in a busy environment like the Driffield Multi Service Centre.
✨Familiarise Yourself with Digital Resources
Since the role involves promoting digital resources, be prepared to discuss your IT skills and any experience you have with self-service systems. Mention how you can encourage customers to use these facilities, which is key to enhancing service delivery.
✨Prepare for Physical Demands
The job can be physically demanding, so be ready to discuss your ability to manage these tasks. Share any relevant experiences where you’ve had to move stock or assist customers in a physical capacity, showing that you’re up for the challenge.